Salesforce Administrator

• Partner with sales leadership to develop, implement, and continuously improve sales processes and workflows.
• Standardize commercial processes to improve efficiency, consistency, and scalability.
• Support pipeline management, forecasting, territory planning, and sales performance initiatives.
• Collaborate with cross-functional teams to align commercial processes with broader business objectives.
• Serve as the primary Salesforce Administrator for the organization.
• Manage user accounts, permissions, profiles, roles, workflows, validation rules, and system configurations.
• Configure and maintain Salesforce objects, page layouts, dashboards, reports, and automations.
• Coordinate Salesforce integrations with other business systems as required.
• Monitor data quality through regular audits and implement data governance best practices.
• Identify opportunities to improve system functionality, user experience, and adoption.
• Provide ongoing Salesforce support and training to commercial team members.
• Develop and maintain dashboards and reports that provide visibility into sales performance, pipeline health, forecasting, and key performance indicators.
• Analyze commercial data to identify trends, risks, and opportunities for improvement.
• Present actionable insights and recommendations to sales leadership to support strategic decision-making.
• Develop and maintain sales enablement resources, including playbooks, process documentation, and training materials.
• Support onboarding and ongoing training for new sales team members on Salesforce and commercial systems.
• Ensure the sales organization has access to the tools, information, and resources needed to maximize performance.
• Identify opportunities to automate manual processes using Salesforce and other business systems.
• Document and maintain standard operating procedures, workflows, and commercial policies.
• Lead continuous improvement initiatives that enhance operational efficiency and data integrity.
• Support the sales team with quote generation, contract administration, and opportunity management.
• Coordinate customer account setup, maintenance, order processing, product shipments, and related commercial activities.
• Provide administrative support for both commercial and clinical customers.
• Assist with operational support for clinical studies, including participant recruitment, informed consent coordination, patient chart reviews, and data collection activities, as required.

Sales Operations, Salesforce Administrator

• Lead the design, build, and administration of the Braze PRM tool, specifically supporting our Partnerships team. You'll leverage both standard features and custom components to create seamless external experiences
• Proactively optimize portal performance, scalability, adoption, and availability, resolving usability, technical, or adoption issues to ensure an exceptional user experience for our partners
• Design and implement secure integrations between the Braze PRM and other key platforms, including core Salesforce products (Sales and Service Cloud), as well as other tools we make available to partners/resellers via the PRM, ensuring real-time, reliable data flows
• Apply Salesforce security best practices for external identities, API access, and user data management, with a strong emphasis on safeguarding customer and partner information
• Manage and optimize the core Salesforce Platform, including robust security controls, permission sets, profiles, roles, and sharing rules for internal and external users
• Design and document scalable role hierarchies and sharing models to ensure appropriate data access across diverse user groups while maintaining data integrity
• Implement and maintain platform automation using a combination of declarative configuration (Flows, Approval Processes) and light customization to streamline operations and enhance the overall user experience
• Collaborate closely with business analysts, stakeholders, and end-users to thoroughly understand requirements, contribute to scalable solution designs, and support the successful implementation of both platform and Community features

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Sales Operations, Salesforce Administrator

Salesforce Administrator, Experience Cloud