Salesforce Administrator, Experience Cloud

Braze

Salesforce Administrator enhancing partner-facing experiences using the Experience Cloud at Braze. Leading the administration and configuration of the Braze Partner Relationship Management tool and ensuring effective data management.

Posted 6/9/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$82,300 - CA$124,000 per yearWebsite

Tech Stack

Tools & technologies

CloudVisualforce

About the role

Key responsibilities & impact

Lead the design, build, and administration of the Braze PRM tool, specifically supporting our Partnerships team. You'll leverage both standard features and custom components to create seamless external experiences
Proactively optimize portal performance, scalability, adoption, and availability, resolving usability, technical, or adoption issues to ensure an exceptional user experience for our partners
Design and implement secure integrations between the Braze PRM and other key platforms, including core Salesforce products (Sales and Service Cloud), as well as other tools we make available to partners/resellers via the PRM, ensuring real-time, reliable data flows
Apply Salesforce security best practices for external identities, API access, and user data management, with a strong emphasis on safeguarding customer and partner information
Manage and optimize the core Salesforce Platform, including robust security controls, permission sets, profiles, roles, and sharing rules for internal and external users
Design and document scalable role hierarchies and sharing models to ensure appropriate data access across diverse user groups while maintaining data integrity
Implement and maintain platform automation using a combination of declarative configuration (Flows, Approval Processes) and light customization to streamline operations and enhance the overall user experience
Collaborate closely with business analysts, stakeholders, and end-users to thoroughly understand requirements, contribute to scalable solution designs, and support the successful implementation of both platform and Community features

Requirements

What you’ll need

5+ years of experience in Salesforce Administration, with a strong focus on Experience Cloud / PRM and core platform management
Deep understanding of Salesforce Communities / PRM, including site configuration, branding, component/page management, site-level security, and data visibility controls for external users
Experience with Salesforce Partner Ecosystem Management (PEM) is highly desired
Proven expertise in Salesforce platform configuration, including user roles, profiles, permission sets, sharing rules, and data access models
Proficiency with Salesforce automation tools such as Flows (Record-Triggered, Scheduled, and Autolaunched) and Approval Processes to support scalable business operations
Experience with customization using Apex, Lightning Web Components, and Visualforce to extend platform capabilities beyond declarative tools (nice to have)
Familiarity with identity and access management solutions such as SSO, OAuth, and third-party identity providers
Demonstrated ability to take ownership of complex platform initiatives and drive them to completion with minimal oversight
Comfortable collaborating with business analysts, stakeholders, and developers in cross-functional, Agile environments
Salesforce Administrator Certification required
Experience Cloud Consultant and/or Advanced Administrator Certification is highly desired

Benefits

Comp & perks

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce AdministrationSalesforce Experience CloudSalesforce PRMSalesforce CommunitiesSalesforce Partner Ecosystem ManagementSalesforce platform configurationSalesforce automation toolsApexLightning Web ComponentsVisualforce

Soft Skills

collaborationownershipproblem-solvingcommunicationcross-functional teamworkstakeholder engagementadaptabilityattention to detailuser experience focusinitiative

Certifications

Salesforce Administrator CertificationExperience Cloud Consultant CertificationAdvanced Administrator Certification