Account Manager

• - Own the development and maintenance of strong relationships with Clients, including a complete understanding of their goals and objectives,
• - Be responsible for ongoing Client Team communication, engaging in proactive, ongoing communications to provide status, opportunities, manage expectations, and needs associated with achievement of Client’s project,
• - Build and maintain client relationships by providing excellent customer service to both internal and external clients,
• - Provide service support for accounts (handling service issues, invoicing questions and research for individual client requests),
• - Ensure timely and successful delivery of the company services according to customer needs and objectives,
• - Forecast and track key account metrics, accounts P&L, financial analysis and reporting,
• - Drive peak performance and sales success across the accounts,
• - Create, negotiate and close agreements,
• - Develop key presentations to acquire new partnerships,
• - Own and manage partner relationships with the objective to increase revenue and improve partnership,
• - Manage and maintain accounts portfolio assets and information,
• - Train key people as necessary and ramp up on business requirements and client expectations,
• - Identify and develop new business opportunities with existing clients for potential growth attainment,
• - Contribute to ongoing business development, marketing and sales efforts,
• - Manage customer travel, including visa process.

• Collaborate with sales and marketing teams to manage vital agency-client relationships, involving domestic travel to foster connections with clients and prospects.
• Cultivate relationships with marketing, advertising, and media agencies, crafting demand and media solutions.
• Expand business through value delivery and performance, conducting informed meetings with decision-makers.
• Present at events and conferences as needed.

Agency Relations Manager – EMEA

Sales

• Lead, coach, and manage a KPI-driven HVAC sales team
• Monitor performance (Revenue, Closing Ratio, Profitability, ADL)
• Optimize lead distribution and sales workflows
• Identify bottlenecks and implement fast, effective solutions
• Support team members in improving conversion and ticket size
• Handle escalations from clients and contractors
• Run регуляр check-ins and performance reviews
• Drive accountability and consistent sales performance

HVAC Sales Team Lead

• Own business and operational support for an assigned client portfolio.
• Develop existing and new clients into long-term partnerships.
• Manage commercial and operational issues to ensure smooth service delivery.
• Support onboarding of newly signed clients.
• Help clients adopt and use GR8 Tech products effectively.
• Analyze client performance and product usage.
• Prepare reports, statistics, and performance summaries.
• Work with clients to optimize ROI across products.
• Present product updates, upgrades, and new functionality.
• Collect client feedback and share it with product and development teams.
• Work with affiliates, customer service, payments, and development teams.
• Upsell and cross-sell products or features and document them in CRM.

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Account Manager

Agency Relations Manager – EMEA

HVAC Sales Team Lead

Middle Account Manager, Turkish Language