Robotics

• Automation of ITSM & Lifecycle Workflows
• AI Enablement
• Platform & Data Integration
• Observability & Insights
• Establish a scalable catalog of reusable AI-driven automation capabilities
• Accelerate EOL lifecycle execution through AI-enabled orchestration
• Develop standardized automation patterns and playbooks to drive consistency
• Enable intelligent, application and technology-centric EOL planning
• Drive rapid adoption of AI skills and tooling across ITSM and TLM teams
• Improve enterprise visibility into EOL risk and progress through automated insights

Principal Software Engineer – ITSM Process Automation, AI

• Build, maintain, and expand relationships with RPA operators, program offices, maintainers, cybersecurity personnel, mission planners, and senior leadership stakeholders.
• Serve as a trusted advisor to customers by understanding mission requirements, operational pain points, and platform-level priorities across unmanned systems environments.
• Identify and document new use cases, operational challenges, and opportunities where Shift5 capabilities can deliver measurable value.
• Engage directly with operational personas to gather mission insights, customer feedback, and product enhancement opportunities.
• Partner closely with Sales/Account Executives, Field Engineering, Product, and Program Management teams to ensure successful deployments and long-term customer adoption.
• Drive customer-facing demonstrations and support operational engagements showcasing Shift5 platform capabilities within RPA environments.
• Serve as a primary feedback conduit between customers and internal teams, communicating customer successes, mission requirements, and product feedback.
• Support rapid issue resolution and operational problem solving in fast-paced mission environments.
• Contribute directly to growing Shift5’s footprint across RPA programs by identifying and supporting expansion opportunities.
• Travel domestically up to 40–50% in support of deployments, demonstrations, customer engagements, testing events, and operational activities.

Deployment Strategist, Remotely Piloted Aircraft

• - Support the RPA team in the implementation of best practices for RPA development
• - Technical design and development of process automation
• - Monitoring and support of operational robots
• - Work with customers to help automate their manual processes
• - Other technology and organizational duties as assigned

Senior RPA UIPath Developer

• Support the RPA team in the implementation of best practices for RPA development
• Technical design and development of process automation
• Monitoring and support of operational robots
• Work with customers to help automate their manual processes
• Other technology and organizational duties as assigned

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Principal Software Engineer – ITSM Process Automation, AI

Deployment Strategist, Remotely Piloted Aircraft

Senior RPA UIPath Developer

Senior RPA UIPath Developer