Robotics

• Automation of ITSM & Lifecycle Workflows
• AI Enablement
• Platform & Data Integration
• Observability & Insights
• Establish a scalable catalog of reusable AI-driven automation capabilities
• Accelerate EOL lifecycle execution through AI-enabled orchestration
• Develop standardized automation patterns and playbooks to drive consistency
• Enable intelligent, application and technology-centric EOL planning
• Drive rapid adoption of AI skills and tooling across ITSM and TLM teams
• Improve enterprise visibility into EOL risk and progress through automated insights

Principal Software Engineer – ITSM Process Automation, AI

• Proactively identify, target, and qualify new customer opportunities through outbound prospecting, networking, and market research.
• Focus on net-new account acquisition and early-stage opportunity development within assigned overlapping territories.
• Build and manage a robust pipeline of qualified prospects to support regional growth targets.
• Partner with existing territory sales representatives to align on account strategy, ensure clear ownership, and avoid channel conflict.
• Conduct introductory meetings, product presentations, and discovery discussions with prospective customers.
• Collaborate with territory Automation Consulting Engineers (ACEs) to support technical validation and solution design during early sales stages.
• Generate and nurture leads through consistent outreach, including cold calls, email campaigns, and in-person visits.
• Maintain accurate and up-to-date activity tracking and pipeline management in CRM (Hamilton uses HubSpot).
• Support trade shows, conferences, and regional events to generate new leads and expand market awareness.
• Transition qualified opportunities to account owners or continue co-selling through close, depending on deal strategy.

Regional Sales Representative – Robotics

• Diagnose and troubleshoot issues with robotic systems, automated assembly tooling, AGVs and AGCs
• Write, modify, and debug Fanuc robot programs
• Maintain detailed records of maintenance activities, repairs, and modifications
• Provide basic operation/troubleshoot training to line technicians, Planners and MEs

Robot Technician – 3rd Shift

• Diagnose and troubleshoot issues with robotic systems, automated assembly tooling, AGVs and AGCs including mechanical, electrical, and programming problems
• Write, modify, and debug Fanuc robot programs to meet production requirements and improve efficiency
• Conduct repairs on Fanuc robots as needed, including replacing parts and components
• Maintain detailed records of maintenance activities, repairs, and modifications
• Work closely with MEs and Production staff to identify opportunities for process improvement and automation
• Provide basic operation/troubleshoot training to line technicians, Planners and MEs

Robot Technician – 1st Shift

• Support UAS-based data collection projects and hands-on training activities using the lab’s diverse platforms and sensors.
• Conduct and support analysis of remote sensing and geospatial data collected via UAS and related technologies.
• Assist with course-based UAS curriculum delivery, operational planning, and instructional support.
• Supervise laboratory sessions and analytical workshops for undergraduate and graduate students.
• Document technical protocols, maintain laboratory and field equipment, and assist with fieldwork logistics

Research Tech II, Marine Robotics

• Provide strategic direction and contribute to BSM’s management process by providing key analytical insights across BSM functions with a primary focus on asset allocation, FXRBB, OCI stress testing analytics for (CCAR) and QMMF for pensions and AFS /HTM securities, Commodity/Equity/CSRBB risk.
• Provide leadership, market experience, and subject matter expertise for enhancing BSM’s analytics and methodologies and establishing Citi's first-line NTMR management framework (Policy/Standard/Procedures, models, methodologies, reporting, controls, processes, analytics, data and documentation).
• Aid Business Head to align governance and management framework, procedures and controls for all legal entities that have OCI Risk, FX risk, commodity risk, credit spread risk in the Banking Book.
• Liaise with businesses, legal entity treasury, CTI and Markets Treasury, and Controllers teams to ensure both an understanding and the ability to manage other non-trading market risks.
• Manage remediation gap efforts in other non-trading market risk as required by Tier 1 regulations and help to remediate regulatory/audit self-identified issues concerning other non-trading market risks in the banking book and achieve target state framework.
• Interact with 2nd line FinCRO function, regulators, senior management and Non-Traded Market Risk governance committees.
• Aid Business Head to develop, manage, and retain talent with extensive leadership experience demonstrated through empowerment, situational awareness, increasing transparency and conflict resolution on large-scale programs and data transformation.
• Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s).

Senior Group Manager – Non-Trading Market Risk, Process Automation Framework

• Perform demonstrations, installations, new customer and on-going case support of degenerative and deformity spinal procedures involving Alpha Informatix technologies, primarily the Valence Robotic Navigation System.
• Work closely with Sales Agents, Surgeons, Operating Room Personnel, and Biomedical Departments to support the Valence Robotic Navigation System and other Alpha Informatix technologies.
• Conduct on-site training sessions to credential surgeons with the intraoperative system's features, functionalities, and best practices for optimal performance.
• Train and mentor local support teams, ensuring their proficiency in providing clinical and technical assistance.
• Ensure proper system setup of equipment, including the required calibration steps are achieved.
• Assist surgical teams during procedures, ensuring proper setup, workflow, and utilization.
• Troubleshoot technical issues during surgery and provide real-time solutions to maintain the continuity of the procedure.
• Provide ongoing remote support and consultation to local teams, ensuring consistent delivery of procedural standardization.
• Partner closely with the Sales Operations, Customer Service, and Set Administration departments to assure customer satisfaction and company asset management objectives.
• Build strong relationships with key stakeholders, including surgeons, hospital administrators, and support teams, to ensure effective integration and adoption of technologies.
• Collect and understand relevant spinal technology market development data.
• Align regularly with Marketing and Sales Leadership and identifies opportunities to achieve strategic objectives.
• Maintain a knowledge base of procedures, implant systems and instruments through Alphatec Spine’s education training programs.
• Adhere to written procedures for troubleshooting and support of ATEC products.
• Actively participate in field-based core and advanced trainings to employees, Sales Agent representatives, and Surgeons.
• Proactively assist with collection and dissemination of feedback provided by customers.
• Provide prompt and accurate complaint reports per the quality system requirements.
• Continuously increase knowledge of new developments within the assigned market as well as Alpha Informatix / ATEC Spine products to perform as a subject matter expert.
• Complete required administrative duties such as activity logs, travel reports, expense reports, etc. per established policies and procedures.
• Participate in company and industry events such as sales meetings, seminars, training programs, conventions, trade shows, etc. as requested.
• Maintain all current Certifications and Vendor Hospital Credentialing.
• Actively participate in development programs focused on surgeon and sales relationship building / management.
• Complete other duties as assigned.

Market Development Specialist, Robotics & Navigation

• Assessment, design, and execution planning of improvement initiatives, including data collection, quantitative and qualitative analysis, SME interviews, process mapping, and gap analyses to identify opportunities for AI/ML, process improvements, automation, and optimizations.
• Synthesize insights, draw conclusions, and translate insights and recommendations into presentable slides and build a cohesive story.
• Provide objective advice, expertise, and specialist skills with the aim of creating value, maximizing growth, or improving business performance.
• Collaboration and partnership with Business Lines.
• Foster strong working relationships with various departments and SMEs.
• Support to business line leaders to ensure adoption and integration of new processes while promoting standards and tools for ongoing use within the business.
• Provide guidance and support to teams in navigating through change and uncertainty.
• Establish KPIs to measure effectiveness of improvement initiatives.
• Prepare regular presentations for senior management, highlighting progress, challenges, and recommended actions.
• Participate in the identification and assessment of potential new projects.
• Build collaboration and partnerships with Finance & Risk Partners

Process Automation, AI Solutions Specialist

• Work alongside technical teams and Customer Care SMEs to implement AI and RPA solutions that simplify workflows and boost operational efficiency.
• Assist with monitoring solution performance, detailing opportunities for continuous improvement.
• Support an optimized customer experience by incorporating customer experience considerations into day-to-day work and project activities.
• Work with business partners to ensure implemented changes meet customer and operational needs.
• Support project teams with business testing coordination and post-deployment support.
• Work together with business SMEs and the Enterprise RPA and AI Support team to find automation opportunities within Customer Care Operations.
• Assist with documenting process steps by working with SMEs and technical teams to develop understanding of processes targeted for automation.
• Help troubleshoot issues and support successful deployment of solutions.
• Support monitoring of AI processes and RPAs after launch and help detail change requests for continuous improvement.
• Support the definition and tracking of automation performance metrics, including collecting data and maintaining reporting inputs.
• Document guidelines for long-term AI and RPA adoption while adhering to established privacy, governance, security standards, and regulatory requirements.
• Communicate effectively with collaborators throughout the project lifecycle to ensure continued alignment between business goals and automation initiatives.

Analyst, Digital Process Automation

• Lead and execute the planning, design, implementation and testing of customer projects, throughout the different phases of the project, responsible for the technical scope, solution, and quality.
• Work with customers to influence long-term automation plans and strategies, identify potential projects, explain Emerson products and services capabilities and frame those projects including financial justification.
• Understand the project scope and financials to participate in the framing and quoting of projects to ensure successful project execution and Identify change orders and justify changes to Project Management; resolve issues and establish priorities.
• Develop and improve processes, procedures and tools to be used in the execution of projects.
• Develop detailed designs, implement and test DeltaV solutions that meet best practices of the industry and client requirements.
• Lead, plan, coordinate and review the work of the project team members, acting as a mentor for individuals within the engineering organization.

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