Robotics

• Automation of ITSM & Lifecycle Workflows
• AI Enablement
• Platform & Data Integration
• Observability & Insights
• Establish a scalable catalog of reusable AI-driven automation capabilities
• Accelerate EOL lifecycle execution through AI-enabled orchestration
• Develop standardized automation patterns and playbooks to drive consistency
• Enable intelligent, application and technology-centric EOL planning
• Drive rapid adoption of AI skills and tooling across ITSM and TLM teams
• Improve enterprise visibility into EOL risk and progress through automated insights

Principal Software Engineer – ITSM Process Automation, AI

• Lead onsite and remote deployment activities for autonomous robotic systems, ensuring successful implementation and customer adoption.
• Conduct facility assessments, mapping, route validation, testing, and operational setup to prepare robots for production use.
• Train frontline staff, supervisors, and facility leadership on robot operation, daily workflows, basic troubleshooting, and best practices.
• Serve as a primary technical resource for customers during deployment and post-implementation support periods.
• Diagnose and resolve hardware, software, connectivity, and operational issues through both remote and onsite service activities.
• Perform routine maintenance, software updates, system health checks, and preventative service to maximize robot uptime and performance.
• Monitor deployed robot performance and utilization data to identify opportunities for operational improvements and increased customer value.
• Document deployment activities, service actions, customer training completion, and support cases in company systems.
• Collaborate with Operations, Customer Success, Product, Engineering, and Service teams to communicate field feedback and support continuous product improvement.
• Assist with customer demonstrations, pilot programs, and new deployment initiatives as needed.
• Travel to customer locations to support deployments, training, maintenance, and service requirements.
• Ensure all robotic systems operate safely and in accordance with customer requirements, company standards, and healthcare regulations.
• Build strong relationships with customers and act as a trusted advisor for successful robotic adoption and long-term utilization.

Robotics Support Technician

• Manage all aspects of engagements with existing and new customers for our Honeywell Process Solutions organization.
• Build relationships and understand customer business in order to provide appropriate products or solutions.
• Define sales and growth strategy toward key customers while aligning with critical sales business objectives.
• Identify opportunities and build credibility with customers.
• Utilize your product knowledge to deliver the value proposition to the customers.

Senior Sales Representative – Process Automation

• Provide strategic direction and contribute to BSM’s management process by providing key analytical insights across BSM functions with a primary focus on asset allocation, FXRBB, OCI stress testing analytics for (CCAR) and QMMF for pensions and AFS /HTM securities, Commodity/Equity/CSRBB risk.
• Provide leadership, market experience, and subject matter expertise for enhancing BSM’s analytics and methodologies and establishing Citi's first-line NTMR management framework (Policy/Standard/Procedures, models, methodologies, reporting, controls, processes, analytics, data and documentation).
• Aid Business Head to align governance and management framework, procedures and controls for all legal entities that have OCI Risk, FX risk, commodity risk, credit spread risk in the Banking Book.
• Liaise with businesses, legal entity treasury, CTI and Markets Treasury, and Controllers teams to ensure both an understanding and the ability to manage other non-trading market risks.
• Manage remediation gap efforts in other non-trading market risk as required by Tier 1 regulations and help to remediate regulatory/audit self-identified issues concerning other non-trading market risks in the banking book and achieve target state framework.
• Interact with 2nd line FinCRO function, regulators, senior management and Non-Traded Market Risk governance committees.
• Aid Business Head to develop, manage, and retain talent with extensive leadership experience demonstrated through empowerment, situational awareness, increasing transparency and conflict resolution on large-scale programs and data transformation.
• Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s).

Senior Group Manager – Non-Trading Market Risk, Process Automation Framework

• Design, build, and iterate on MuJoCo simulation environments for robotics research and AI training
• Implement and tune RL algorithms (PPO, SAC, TD3) to train agents on simulated tasks
• Define reward functions, observation spaces, and action spaces that produce robust, transferable policies
• Debug and optimize physics simulations — contact models, actuator dynamics, scene configs
• Evaluate trained policies for stability, generalization, and sim-to-real transfer potential
• Document environment specs, training procedures, and experimental results clearly
• Collaborate async with research teams and stay current with advances in robot learning and embodied AI

See all jobs on JobTailor

Principal Software Engineer – ITSM Process Automation, AI

Robotics Support Technician

Senior Sales Representative – Process Automation

Senior Group Manager – Non-Trading Market Risk, Process Automation Framework

Robotics ML Expert, AI