QA Engineer

• Drive automation testing frameworks and plans
• Lead development and delivery of test scripts
• Ensure quantifiable test coverage
• Collaborate with developers to implement automation
• Analyze requirements and develop testing strategies

Lead QA Engineer

• Initial point of contact for UAT Testing requirements, representing Managed Access in a positive and supportive light to all internal and external stakeholders.
• Management of UAT schedules and deliverables – ensuring handoffs as necessary.
• Work with IT Business Systems Analysts managing UAT & post technical delivery.
• Active participation in discovery workshops, work with teams to determine the impact of process/solution change.
• Working with hand offs to the MA Digital team (OPA field team).
• Maintenance of training/scripts material, in line with solutioning.
• Comply with the change management process and ensure this is understood by your colleagues.
• Develop effective working relationships with other SME’s to maintain consistency of approach across teams and knowledge share.
• Provide evidence to Program team (i.e. Screen shots) for Client education

UAT Tester

• Responsible for understanding functional areas and their interdependencies to ensure effective testing
• Take ownership of testing artifacts, including designing test plans, scenarios, scripts, and procedures based on acceptance criteria
• Implement and maintain a Master Test Matrix across clients, and individual Test Matrices per client, updating them with new developments and enhancements
• Produce test documents for different test types, such as Unit Testing, API/Services Testing, QA Testing, and Regression Testing
• Report and track defects found during testing and work with software engineers to resolve them
• Stay updated on new developments, industry regulations, testing trends, and tools, actively identify process improvements, and share knowledge about functionality changes
• Support Client Service Managers (CSMs) with functionality and configuration, and collaborate closely with Business Analysts, CSMs, Software Engineers, and regression teams
• Actively participate in Sprint Planning by understanding expected testing outcomes, providing estimations, updating test scenarios, and offering input for project planning
• Create test documentation that can serve as reference or training material

QA Analyst

• Own quality strategy for checkout services: define and maintain the test strategy, risk-based testing plans, and acceptance criteria that align with product goals and regulatory requirements.
• Design and implement scalable test automation: lead the creation of robust test frameworks (API, UI, integration, performance) and ensure maintainability, reusability, and fast feedback.
• Champion security and compliance testing: collaborate with security, privacy, and compliance teams to validate controls (PCI-DSS considerations, data handling, encryption, access controls) and carry out threat modeling where appropriate.
• Ensure reliability and performance at scale: plan and execute performance, soak, resiliency, and chaos testing; define SLOs/SLA-driven test coverage and reporting.
• Validate payments workflows end-to-end: verify success flows, retries, refunds, cancellations, failed payments, fraud detection signals, and rollback scenarios across gateways, banks, and PSPs.
• Improve quality metrics and visibility: establish meaningful metrics (defect escape rate, test coverage, automation ROI, MTTR) and provide actionable dashboards to stakeholders.
• Collaborate across the lifecycle: work closely with product, platform, development, security, and SRE to embed quality into design, code, and release processes; participate in design reviews and incident post-mortems.
• Drive risk-based release planning: assess release risks, define test windows, and ensure adequate coverage for changes in payments, risk rules, and integration points before production.
• Mentor and elevate the team: coach software engineers, share best practices, review test plans and code, and help raise the overall quality culture.
• Continuous improvement: lead initiatives for test automation, tooling, and process improvements; advocate for quality-focused culture and proactive defect prevention.

Senior QA Engineer – Commerce

• Conduct quality assurance reviews of ABA sessions to ensure accuracy, compliance, and adherence to company standards
• Monitor session data and documentation within CentralReach (or similar CRM systems)
• Identify gaps, inconsistencies, or errors in session reporting and provide actionable feedback
• Train and onboard therapists on CentralReach, including session uploads, data entry, and best practices
• Act as a point of support for therapists requiring assistance with system usage or QA-related queries
• Develop and maintain QA guidelines, training materials, and process documentation
• Collaborate with clinical and operations teams to improve workflows and data accuracy
• Track QA performance metrics and provide regular reporting to leadership
• Continuously identify opportunities to improve processes, efficiency, and training methods

QA Supervisor – Operations, ABA

• Ensure compliance with regulatory standards and company procedures.
• Plan and conduct audits of facilities and processes.
• Monitor corrective and preventative actions and maintain quality systems.
• Review and update SOPs, assess suppliers, and provide training and guidance on quality matters.
• Support inspections and prepare QA documentation to safeguard operations and drive continuous improvement.
• Participate in the maintenance of the quality system and forecast, monitor and control the work volume within Quality Assurance Unit (QAU).
• Plan and organise all activities within the QAU and communicate the audit outcome to relevant personnel and site management.

Quality Assurance Auditor

• Review session notes for accuracy, completeness, and compliance
• Ensure documentation meets insurance billing standards
• Identify errors, missing information, and inconsistencies
• Provide clear, professional, and constructive feedback to clinicians
• Track and follow up on corrected documentation
• Maintain organized records of quality reviews
• Support users of clinical software (non-IT support)
• Collaborate with internal and clinical teams

Quality Assurance Specialist – US Healthcare

• Develop comprehensive test plans and strategies for mobile, web, and API applications, ensuring alignment with business requirements and quality standards.
• Create and execute detailed test cases for manual and automated testing, focusing on functionality, usability, and performance across platforms.
• Design and implement robust automation frameworks using Java, integrating with tools like Selenium, Appium, and RestAssured for BDD and TDD practices.
• Integrate automated tests into Azure DevOps pipelines, ensuring seamless execution and reporting within the continuous integration/continuous deployment workflow.
• Conduct basic performance testing using tools like JMeter or LoadRunner to assess application scalability and responsiveness.
• Log, track, and manage defects using tools such as Jira, collaborating with development teams to ensure timely resolution.
• Work closely with cross-functional teams, including developers, business analysts, and product owners, to ensure quality is integrated into the development process.
• Provide regular test reports and metrics to stakeholders.

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