QA Engineer

• Identify, isolate, document and fix any localization / linguistic issues and verify fixes by using test tools or databases.
• Follow and complete Test Cases / Checklists to perform targeted testing and execute relevant testing processes and procedures.
• Write bug descriptions based on company standards and client specifications.
• Apply knowledge of user preferences in Target Market to influence the client’s product.
• Proactively look for gaps in test coverage.
• Collaborate with partner teams in testing the product.
• Offer constructive feedback on gameplay, fun factor, and game balance based on knowledge of target market.
• Complete all other tasks that are deemed appropriate for the role.

Freelance Game LQA Tester, English to Thai

• Lead and mentor our established quality engineering team
• Define the team's engineering standards and implement an end-to-end quality assurance strategy
• Lead the hands-on, end-to-end test automation of our product portfolio
• Collaborate closely with the dedicated DevOps team to integrate automated test suites into CI/CD pipelines
• Champion software resilience by rigorously testing API contracts, reliability, and performance under load
• Act as a key technical liaison with vendors, partners, and internal stakeholders

Quality Engineering Lead

Korean Localization Games Tester – Freelance

• Identify, isolate, document and fix any localization / linguistic issues and verify fixes by using test tools or databases
• Follow and complete Test Cases / Checklists to perform targeted testing and execute relevant testing processes and procedures
• Write bug descriptions based on company standards and client specifications
• Apply knowledge of user preferences in Target Market to influence the client’s product
• Proactively look for gaps in test coverage
• Collaborate with partner teams in testing the product
• Offer constructive feedback on gameplay, fun factor, and game balance based on knowledge of target market
• Complete all other tasks that are deemed appropriate for the role

• Perform all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
• Provide structured and valuable feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities.
• Prepare and analyze internal and external quality reports for review with Internal Stakeholders and/or clients.
• Collaborate with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance both service delivery and customer experience.
• Develop and enhance evaluation programs that targets the objectives of the account with Operations, Training, and Clients while ensuring that these programs will determine the root source of issues in order to provide strategical and actionable solutions as a means of improving performance.
• Use Call Center Tools and/or Client Systems to gather data and analyze trends or patterns that are affecting quality performance.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Quality Assurance Specialist

• Dedicated Independent Quality Analyst.
• Work alongside the client's Quality PM, Vendor Manager, L&D PM, Policy team and wider Player Care team, to drive QA excellence within global Player Support vendors.
• Surface insights and recommendations to improve the quality of support, player experience, policy and processes, and ensure vendor consistency and integrity.
• Responsible for the quality standards of global partners through QA evaluations and deep dives.
• Reporting to the Independent QA/Centralized QA Account Manager.
• Responsible for continuous learning of gameplay and player support ticket handling policies and processes.
• Be the expert on client game products and SME for your focus market.
• Evaluate player support tickets to identify areas for improvement on the Partner and Language market level; conduct analysis to identify gaps in quality standards with vendor QAs.
• Use available tools to gather data and analyze market trends or patterns affecting quality and player experience.
• Deliver these insights to relevant stakeholders.
• Take part in, run, and facilitate calibration sessions within your own team and with global vendors.
• Great communication skills and interpersonal skills.
• Ability to resolve QA disputes and calibration discrepancies with global vendors.
• Excellent reporting and presentation abilities, experienced in delivering Business Reviews to stakeholders of various levels.
• Collaborate with client and global QA vendor team members to improve player support experience.
• Provide insights to Learning Specialists to close agent knowledge and skill gaps.
• Complete targeted deep dives on an ongoing basis.
• Use relevant sample size calculations to ensure efficient quality analysis of productivity.
• Evaluate both assisted (agent) and non-assisted (bot) tickets to help improve the overall player experience.
• Provide structured and timely feedback and/or recommendations for procedural and process improvements within the client's organization.
• Agile team player, willingness to share knowledge and best practices to improve overall team performance and motivate each other.
• Able to work independently, problem solver, analytical mindset with a good acumen on trend spotting, able to connect the dots.
• Able to drive QA initiatives and projects on a team and global level.
• Able to work with cross-functional partners of different regions, stakeholder management experience.
• Able to make sense of complex and multilayer QA information, turn it into concise and valuable insights to client and global vendors.
• Able to perform under pressure, meet deadlines and deliverables through great time and task prioritization.

QA Engineer jobs in Singapore

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Freelance Game LQA Tester, English to Thai

Quality Engineering Lead

Korean Localization Games Tester – Freelance

Korean Localization Games Tester – Freelance

Quality Assurance Specialist

QA Lead, French