QA Engineer

• Auditing Processes & Data Integrity
• Engage with confidential and sensitive data for learners, faculty, and staff with the highest level of ethics, integrity, and data security
• Audit outcomes of processes to verify accuracy and highlight areas for refinement
• Apply analytical and problem-solving skills to identify, triage, investigate, and escalate process or data integrity concerns
• Perform audits of large data sets from multiple departments to ensure compliance, affirm data quality, and maintain accreditation standards
• Engage in critical analysis and decision-making to evaluate identified inconsistencies, investigate related issues, and assess potential future impacts
• Assist with data collection, pattern identification, and process improvement through embedded collaboration
• Develop subject matter expertise in processes spanning diverse departments
• Remain informed regarding policies and procedures tied to accreditation standards, applicable guidelines, and best practices to help ensure compliance
• Deliver stakeholder support according to SNHU Core Values
• Adjust between multiple projects and tasks, ensuring efficiency and focus
• Other duties and responsibilities as assigned

Quality Assurance Coordinator

• Lead and oversee a team of Quality Assurance Analysts, ensuring effective execution of benefit configuration testing, validation, and audit activities.
• Ensure accurate and timely completion of complex quality assurance for new client implementations, benefit changes, and ongoing maintenance across all lines of business.
• Establish and enforce quality assurance standards, procedures, and audit methodologies, ensuring compliance with internal requirements.
• Provide oversight on root cause analysis, issue resolution, and corrective action planning, ensuring issues are identified, tracked, and resolved effectively by partnering with Issue Management Team.
• Collaborate cross-functionally to drive process improvement, automation, and scalable initiatives to enhance efficiency, reduce risk, and improve testing outcomes.
• Oversee development and maintenance of training materials, job aids, and standard operating procedures, ensuring consistency across the team.
• Support and lead client interactions, including presentations, audits, implementations, and RFP responses related to quality assurance practices.
• Ensure effective use of workflow management, issue tracking, and reporting tools to support visibility, accountability, and performance tracking.
• Lead and inspire high-performing teams by providing strategic direction, aligning talent and resources with organizational goals, and driving operational excellence across key initiatives.
• Other duties as assigned.

Senior Manager, Quality Assurance, Benefit Configuration

• Focused on New Mexico air permitting and compliance
• Responsible for air permitting, emission inventories, and risk assessments
• Consult with clients to prepare plans, reports, and assessments

Senior Air Quality Engineer – Scientist

• Collaborate with Product Owners
• Be actively involved in the day-to-day operations, troubleshooting, and optimizing processes
• Perform rigorous functional, regression, integration, and end-to-end testing across various ERP modules (e.g., Supply Chain, Finance, Inventory Management, Procurement, Order Management)
• Coordinate and facilitate UAT sessions with operational end-users, providing guidance, documentation, and support to ensure thorough validation
• Identify, document, and track software defects and system bottlenecks using tools like [Jira / Confluence]
• Process Mapping & Validation: Analyze current operational workflows to ensure the ERP software accurately supports and optimizes business processes
• Validate data migration and integration between the ERP system and peripheral operational tools or third-party applications.

ERP Operations Test Analyst

• Rethinking the vehicle ownership experience through data-driven technology.
• Strengthening client relationships with their customers.
• Managing one of the largest national networks of service providers.

Quality Assurance Analyst

• Test assigned stories for acceptance criteria and regression testing while utilizing a continuous “test to break it” approach
• Participate in Sprint ceremonies based upon assigned initiatives
• Participate in QA Community of Practice
• Consider automation and work with sister teams to help implement, test and communicate updated scripts
• Perform overall risk analysis for assigned testing stories
• Escalate barriers to completion to Manager
• Creation of dashboard and documentation necessary as required by the testing scope of requested initiatives
• Manage internal and external customer expectations and other Navitus stakeholder expectations
• Assume accountability for providing & improving quality testing metrics associated with projects, portfolios and IT departments
• Other duties as assigned

Quality Assurance Tester

• review calls, correspondence, and database entries to ensure that each team member's performance meets Knowtion Health quality standards
• recommend additional training to Service Delivery when performance review indicates it is needed
• conduct routine and targeted quality audits on RCM tasks such as claim submission, denial management, account resolution, and payment posting
• perform root cause analysis on errors and recurring issues to help reduce rework and improve productivity
• prepare professional review documents analyzing each team member's verbal, written and database proficiency
• demonstrate expertise with Artiva QA review encounters and KTech IQC applications as necessary to review accounts thoroughly
• identify and communicate patterns and trends in team member work to recommend additional training to help the team members meet or exceed quality standards established by Knowtion Health
• provide 1:1 training opportunity to impart knowledge & experience, evaluate skills, guide, mentor, direct, and train internal employees to become confident and proficient in their roles and help them achieve LOB specific certification
• administer current training material and courses

Specialist I, QA and Learning

• Audit and support site construction and Bloom Energy product installations to design requirements ensuring on-time commencement of operations of a safe and reliable site
• Gate Bloom Energy and Engineering, Procurement and Construction (EPC) partner projects from proceeding to Service product commissioning phase by inspecting site construction and product installations and confirming design intent is met or exceeded
• Document, track and drive resolution of cross functional and external EPC process deficiencies from site design through to commencement of operations
• Regularly perform safety and environmental audits of sites across all stages of construction, installation and commissioning
• Establish expectation of 8D problem solving methodology with internal and external process owners to ensure that emerging critical quality, safety, reliability and serviceability are quickly contained, followed by effective analysis of root cause(s) and implementation of short and long term corrective measures
• Rapid response to Early Life Failures (ELF) in the field for construction, installation and product manufacturing issues utilizing aforementioned 8D process
• Support Field Replacement Unit (FRU) exchanges and product upgrade activities at operational sites with Field Service and Operations organizations
• Focus on continuous improvement, value-added engineering and cost reduction through observation and collected data of Bloom Energy and EPC performance to key objectives and performance metrics

Senior Staff Field Quality Engineer

• Guide and support a team of Service Quality Engineers
• Partner closely with Engineering and cross-functional teams
• Create frameworks, tooling, and training for high-quality outcomes
• Mentor team members in technical and professional skills

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