QA Engineer

• Ensure the quality of our live strategy games through comprehensive testing across mobile and web platforms.
• Design test plans from provided game design documents and in-game prototyping.
• Update and execute test plans alongside new feature releases.
• Perform smoke tests, sanity checks, and full system regression testing.
• Identify, document, and report defects using standardized bug tracking software (Jira).
• Manage tickets and coordinate with cross-functional teams to ensure release deadlines are met.
• Deliver structured QA feedback to game teams to optimize player experience - covering Usability, Compatibility, and Accessibility testing.
• Apply black-box testing alongside developer tools to monitor and improve overall app performance.
• Execute multi-platform testing across Android, iOS, and web, including UI testing and Exploratory testing.

QA Specialist

• Serve as the dedicated Content & QA owner for an assigned operational area (e.g. Sportsbook, Payments, Casino).
• Develop deep subject matter expertise within the assigned function.
• Act as the primary point of contact for support intelligence initiatives related to the designated area.
• Partner with Product, Operations, Compliance, and Customer Support teams to ensure content and support experiences remain aligned with business requirements.
• Monitor AI chatbot performance within the assigned category.
• Identify knowledge gaps, inaccurate responses, escalation drivers, and containment opportunities.
• Review chatbot conversations and customer journeys to improve response quality and customer outcomes.
• Work with the Support Intelligence team to implement AI improvements and automation opportunities.
• Validate chatbot content and behavior following product changes, promotions, launches, and operational updates.
• Conduct regular quality reviews of customer interactions.
• Evaluate quality, accuracy, compliance, and customer experience against established standards.
• Identify recurring customer pain points and operational issues.
• Provide recommendations and feedback to improve processes, content, and customer journey.
• Maintain and continuously improve help center and internal knowledge content relating to the assigned area.
• Ensure all content is accurate, consistent, compliant, easy to find and readable for AI.
• Create and update knowledge articles based on product updates, operational changes, QA findings, and support trends.
• Support the launch of new brands, products, features, and market-specific content requirements.
• Identify opportunities to automate repetitive support processes and workflows.
• Support the development and optimization of automated customer journeys.
• Review workflow effectiveness and recommend enhancements to improve efficiency and customer outcomes.
• Collaborate with stakeholders to reduce manual effort through automation.
• Monitor and analyze key metrics within the assigned area.
• Produce regular insights and recommendations for stakeholders.
• Identify emerging trends and opportunities to improve customer experience and operational performance.

Operations Content & QA Specialist – Payments/Risk

• Design, deliver, and evaluate onboarding and ongoing training programmes for Customer Support Agents
• Develop and maintain training materials including manuals and e-learning content
• Conduct regular refresher training on new products and policies
• Monitor and evaluate customer interactions to ensure adherence to quality standards
• Provide feedback and coaching to support agents based on evaluations
• Prepare and present reports on training and quality assurance results
• Collaborate with cross-functional teams to ensure timely operational updates

Training & Quality Assurance Specialist

• Design and maintain scalable test automation solutions for web and API platforms
• Develop and maintain automation frameworks for web applications
• Build UI test suites using Playwright and Mocha (Cucumber – optional)
• Perform functional, regression, smoke, and end-to-end testing
• Design and execute API automation tests for RESTful services
• Run cross-browser testing via BrowserStack
• Integrate reporting with Allure Reports
• Contribute to CI/CD pipelines and quality gates
• Collaborate with cross-functional teams across the SDLC
• Conduct exploratory testing and manage defect lifecycle
• Maintain test documentation and validate data using SQL

QA Engineer jobs in Malta

See all jobs on JobTailor

QA Specialist

Operations Content & QA Specialist – Payments/Risk

Training & Quality Assurance Specialist

Senior Automation QA