QA Engineer

• Supervise test analysts and manage workload for BAU assignments and projects.
• Provide strategic direction for the test team, including planning, scoping, estimating, and resource/environment requirements.
• Ensure timely delivery of test deliverables, meeting internal and client-defined quality standards.
• Undertake hands-on testing as needed, contributing to end-to-end test delivery phases.
• Guide and mentor team members, promoting technical best practices.
• Accurately record timesheets and charge services time.
• Tailor solutions to meet customers' needs.
• Adhere to compliance policies and procedures.
• Uphold occupational health and safety practices.
• Fulfil additional duties as reasonably requested by the direct line leader.

Intermediate Test Analyst

• Ensure high-quality planning and delivery of test effort.
• Supervise test analysts and manage workloads.
• Provide strategic direction for the test team.
• Engage in hands-on testing when necessary.
• Guide and mentor team members.

Senior Test Analyst

• Oversee the execution of test cases using in-depth technical analysis of risks and typical vulnerabilities
• Lead cyber penetration testing and vulnerability assessments using relevant tools and methods against a variety of technologies
• Conduct and lead complex threat simulation activities to identify weaknesses and/or opportunities in technical security controls
• Oversee the catalogue of test findings and potential measures
• Oversee and approve security testing plans
• Provide highly technical subject matter expertise to system owners and stakeholders to improve system security posture
• Conduct highly complex analysis and research to identify improvements to cyber threat tools, techniques and procedures
• Manage and coordinate a variety of risk analysis and assessments on cyber security matters
• Perform web application and mobile penetration testing against complex enterprise platforms using a variety of technologies
• Conduct infrastructure penetration testing against enterprise grade systems
• Collaborate with system owners to develop test scope and preparation for testing ensuring remediation has been completed effectively
• Review reports, briefs and documentation and communicate technical findings and recommendations
• Transfer highly technical skills and knowledge to other staff through continuous coaching and on-the-job training to support succession planning
• Lead and support the operations of a team, including setting priorities and managing performance, resources and workflows
• Exercise delegations in line with legislation and guidelines.

Lead Penetration Tester

• Lead all hardware compliance and certification activities, including regulatory testing and validation.
• Manage relationships with external test houses and certification vendors.
• Oversee submissions and liaison with the National Measurement Institute (NMI) and other regulatory bodies.
• Develop and execute hardware test strategies and reliability plans.
• Ensure devices meet regulatory standards before certification approval.
• Review outcomes, troubleshoot issues, and provide final technical sign-off.
• Drive continuous improvement of hardware quality, testing processes, and reliability frameworks.
• Champion a ‘Quality First’ culture across product development teams.
• Partner with R&D, Product Management, and PMO teams to deliver compliant, high-quality products.
• Support product development lifecycle activities, from design validation through to production readiness.
• Coordinate with Supply Chain to ensure smooth transition into manufacturing.
• Align stakeholders on hardware quality and compliance requirements.
• Manage and optimise external partnerships and test lab performance.
• Lead, mentor, and develop the Hardware Quality Assurance (HQA) team.
• Provide hands-on oversight of compliance and validation activities.
• Ensure early identification of risks through pre-compliance validation.
• Maintain strong leadership presence for real-time decision-making and escalation.
• Build team capability, engagement, and continuous skills development.
• Manage hardware lifecycle data in SAP PLM systems (BOMs, CAD, documentation).
• Provide subject matter expertise and training on PLM tools.
• Monitor hardware compliance coverage and test completeness, project delivery timelines and budget adherence, component reliability performance, and team capability growth.

Hardware Quality Engineer

• Define and execute test strategies, determining what to automate, what to test manually, and appropriate test coverage levels across projects and products
• Design, develop, and maintain automated test frameworks and suites for UI (e.g., Playwright & Selenium) and API (e.g., Postman) testing
• Integrate automated tests into CI/CD pipelines (e.g., GitHub Actions & Jenkins) to ensure tests run on every build and deployment
• Conduct performance, load, and reliability testing (e.g., k6, JMeter) to ensure systems handle real-world usage at scale
• Work closely with developers and product teams to advocate for better design, testability, and shifting quality left in the development lifecycle
• Use AI-assisted tools to support test generation, exploratory testing, defect triage, and root cause analysis
• Evaluate where AI can improve QA workflows while ensuring outputs are validated, maintainable, and secure
• Identify, log, and track defects; assist with reproduction and debugging to accelerate resolution
• Continuously improve test coverage, reduce flaky tests, and optimise test execution speed
• Review and contribute to technical documentation, test plans, and quality metrics reporting
• Perform ad hoc QA activities such as testing hotfixes, planning test coverage, executing test plans, and assisting with patch releases
• Evaluate and recommend new testing tools, technologies, and AI-enabled practices to elevate team quality standards

Quality Engineer II – TinyMCE

• Lead the development and maintenance of Quality Control Plans (QCPs) for Chrysos products, ensuring alignment between design intent, manufacturing capability, testing requirements, and supplier inputs.
• Conduct FMEA assessments across product design, production processes, and supplier processes to identify potential failure modes, assign risk priorities, and drive preventive actions.
• Develop product and process validation procedures, ensuring verification methods, acceptance criteria, and documentation meet engineering and quality requirements.
• Define, document, and maintain Critical-to-Quality (CTQ) attributes and facilitate agreement of these with Development, Engineering, and Production teams.
• Create and maintain inspection plans, sampling plans, test methods, measurement techniques, and criteria for products and components.
• Contribute to supplier quality processes including supplier FMEA inputs, incoming inspection requirements, supplier NCRs, and material verification standards.
• Ensure documentation is controlled, current, and aligned within the QMS and document control system.
• Manage the end-to-end NCR process, ensuring investigations link back to design risks, process controls, CTQs, and QCP updates as required.
• Lead structured root cause analysis and ensure corrective and preventive actions are effectively implemented and validated.
• Monitor, analyse, and report on key indicators of product quality, inspection performance, and QCP effectiveness.
• Support internal and external audits by demonstrating alignment with ISO 9001 and internal quality standards.
• Work closely with Development and Engineering teams to integrate quality considerations early in the design cycle, ensuring CTQs, inspection plans, validation needs, and control points are clearly defined and agreed.
• Collaborate with Production and Supply Chain to ensure QCPs and inspection plans are practical, accurate, and aligned with manufacturing and supplier capabilities.
• Facilitate cross-functional FMEA sessions involving design, production, and supplier stakeholders to ensure risks are understood and mitigation actions are implemented.
• Provide expert guidance on inspection methods, measurement systems, validation techniques, and quality engineering tools.
• Support assembly and testing teams with technical quality input, troubleshooting, and resolution of product or process deviations.
• Promote standardised work practices, error-proofing (poka-yoke), and process improvements to enhance product reliability and reduce quality variations.
• Maintain strong stakeholder communication, ensuring clear alignment across teams on CTQs, quality risks, required controls, and improvement actions.

Quality Engineer

• Support quality assurance and issue resolution activities across electrical equipment, manufacturing, and supply chain environments
• Lead investigations into quality issues across design, specification, manufacturing, installation, commissioning, and field operations
• Drive robust root cause analysis, corrective and preventive actions (CAPA), and timely issue closure
• Engage proactively with engineering, manufacturing, supply chain, and client stakeholders to resolve quality concerns
• Support incoming and in-process inspections of electrical equipment and components
• Work closely with suppliers and manufacturing partners to ensure compliance with specifications, standards, and quality plans
• Provide quality engineering support for transformers, inverters, switchgear, converters, control panels, and associated electrical components
• Maintain quality records including inspection reports, non-conformances, test data, deviation logs, and lessons learned
• Analyse quality data (NCRs, CAPAs, supplier issues) to identify trends and reduce recurrence
• Support quality-based risk assessments and readiness decisions

Quality Engineer – Electrical

• Leading a Claims Quality Assurance team and providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles
• Promote a culture of risk management and continuous improvement by providing risk-based detective controls and insights relating to claim assessment
• Manage Life Claims with focus on customer service, accurate policy assessment, cost control, and return-to-health outcomes using best-practice strategies
• Resolve complaints and implement improvements to enhance service quality
• Ensure adherence to TAL policies, legislative requirements, industry guidelines, and maintain a strong risk culture
• Provide guidance on liability determinations, strategy sign-off, and participate in case conferences for complex claims
• Allocate daily work, monitor performance, manage resources, and use reporting to ensure service delivery
• Recruit, coach, and develop Claims Consultants while driving TAL’s risk culture and customer service standards

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