Program Specialist

• Continuously monitor and review performance of Working Solutions Agents
• Complete research and/or training necessary to understand client’s business and program requirements
• Review top issues and process improvement recommendations
• Analyze trends and identify deviations/exceptions in customer and program patterns
• Investigate root causes and recommend solutions to improve overall program quality in KPIs
• Recommend ways to improve processes, internal tools, documentation, and technology
• Participate in internal and client performance/quality meetings
• Report, summarize, and present feedback efficiently under tight deadlines
• Identify/compare QA evaluation scores and KPIs to look for trends

Program Performance Specialist overseeing performance and quality of Working Solutions Agents

Program Performance Specialist

Program Performance Specialist monitoring performance and quality guidelines for Working Solutions Agents. Focusing on agent engagement and satisfaction while analyzing trends and identifying improvements.

• Managing and coordinating program control activities that ensure projects are delivered on time, within scope, and on budget
• Providing critical support in tracking project schedules, costs, risks, and performance metrics to drive successful project execution
• Reporting directly to the Program Controls Manager
• Developing and maintaining detailed project schedules and timelines
• Monitoring project budgets and expenditures to ensure alignment with financial goals
• Identifying potential risks and supporting mitigation planning efforts
• Preparing and presenting program status reports and dashboards to leadership
• Collaborating with project managers and cross-functional teams to ensure program control processes are followed

Program Controls Specialist II managing project controls at Honeywell

Program Controls Specialist II

Program Controls Specialist II managing project controls at Honeywell. Ensuring projects are delivered on time, within scope, and on budget from Houston, TX.

• Manage submission, review, and approval of applications for child care funds by states, territories, and tribes, including preparing, reviewing, and managing correspondence to grantees for the purpose of assessing grantee performance and compliance with Federal regulations as a regional liaison for designated cycles.
• Prepare guidance, technical assistance resources, and other training materials to support program operations oversight of grantee implementation and administration activities.
• Train staff and grantees.
• Provide briefings and facilitate meetings and webinars for staff, leadership, grantees, and others.
• Collect and analyze data.
• Provide information and advice and prepare, update, track, monitor, and report on designated program operations and grantee implementation status, activities, issues, and accomplishments.
• Manage databases and spreadsheets to collect, compile, and analyze data.
• Develop recommendations for improvements in program operations as identified by data analysis.
• Prepare descriptive background and analytical reports, memoranda, and other types of written material on significant issues of legislative and operational concern for senior management, supervisors, team leaders, and staff.
• Coordinate, carry out, and monitor special projects and initiatives focused on grantees in the Office of Child Care.
• Develop plans for carrying out special projects and initiatives, including determining information and resource needs, key personnel, and time frames.
• Work closely with officials at the grantee and national level, as appropriate.
• Monitor progress and keep key personnel informed of status.
• Assess the impact of outcomes and results.
• Coordinate with federal and contract staff to manage and oversee program operations activities.
• Provide Office of Child Care regional program stakeholders with regular reports and updates on project and work statuses, as directed.

Manage child care funding applications and regional oversight as part of Grants Management team

Child Care Regional Program Specialist

Manage child care funding applications and oversee regional program operations for Grants Management. Develop guidance, train staff, and analyze data related to compliance and performance.

• Build and maintain project plans, schedules, trackers, and status reports for projects that support the quality strategy and related business priorities.
• Provide administrative and project coordination support for Clinical Quality initiatives, including the Whole Health workstream, Corporate Investments funding activities, Transformation Office priorities, and Strategic Portfolio Office deliverables.
• Assist with initiative portfolio tracking by maintaining documentation, monitoring action items, tracking milestones, and following up on deliverables across multiple workstreams.
• Ensures integration of quality into the overall business process by supporting documentation, coordination, and communication across internal teams and stakeholders.
• Monitor activities to help ensure project objectives are met within established time frames and budgets.
• Assist with RFP, bid, and rebid activities by coordinating Quality-related inputs, tracking timelines, organizing documentation, and supporting related deliverables.
• Support Clinical Quality Program documentation to meet regulatory, accreditation, Quality Improvement, and internal business requirements.
• Conduct accurate and complete analysis of clinical, quality, operational, and project-related data and assist with presentation of results.
• Schedule, coordinate, and support meetings, including preparing agendas and materials, capturing notes, tracking decisions, and following up on action items.
• Support management in overall objectives, including assessing costs and savings, preparing leadership materials, and maintaining visibility into key priorities and deliverables.

Program Specialist coordinating Clinical Quality initiatives for Elevance Health

Program Specialist providing administrative support for Clinical Quality initiatives at Elevance Health. Coordinating projects, tracking milestones, and ensuring regulatory compliance in a hybrid work environment.

Program Specialist jobs in Texas

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Program Performance Specialist

Program Controls Specialist II

Child Care Regional Program Specialist

Program Specialist