Program Specialist

• Continuously monitor and review performance of Working Solutions Agents
• Complete research and/or training necessary to understand client’s business and program requirements
• Review top issues and process improvement recommendations
• Analyze trends and identify deviations/exceptions in customer and program patterns
• Investigate root causes and recommend solutions to improve overall program quality in KPIs
• Recommend ways to improve processes, internal tools, documentation, and technology
• Participate in internal and client performance/quality meetings
• Report, summarize, and present feedback efficiently under tight deadlines
• Identify/compare QA evaluation scores and KPIs to look for trends

Program Performance Specialist overseeing performance and quality of Working Solutions Agents

Program Performance Specialist

Program Performance Specialist monitoring performance and quality guidelines for Working Solutions Agents. Focusing on agent engagement and satisfaction while analyzing trends and identifying improvements.

• Manage program activities, facilitating communication among stakeholders, and ensuring alignment with organizational goals.
• Report directly to the Program Manager.
• Impact program efficiency and effectiveness by providing expert support in program planning, execution, and monitoring.

Senior Program Specialist

• Provide day-to-day operational support to the ROOTS Hub Director and regional ROOTS Hub Connectors.
• Support documentation of Hub Activities, coordinate meeting logistics, serve as clerk to the Hub Governing Body to prepare agendas and minutes,
• Maintain Feedback-to-Decision log and provide reporting support and coordination of routine communications across various stakeholders.

ROOTS Hub Program Specialist providing operational support and coordination.

ROOTS Hub Program Specialist

ROOTS Hub Program Specialist providing operational support to the HUB and maintaining documentation and engagement with stakeholders. Coordinating hub activities and logistics in North Carolina.

• Create and communicate end-to-end stress testing calendars, including forecast production, review & challenge, and documentation timelines
• Maintain alignment across calendars by identifying dependencies and sequencing across workstreams
• Update and communicate calendar changes, ensuring impacted partners remain aligned on key deliverable expectations
• Partner with teams to resolve timeline conflicts and downstream impacts
• Build and maintain centralized program plans and trackers providing visibility into milestones, deliverables, and ownership
• Deliver clear and concise reporting that enables senior leadership to understand priorities, risks, status, and key decisions
• Translate program data into actionable insights to support informed decision-making
• Leverage Workiva and AI capabilities to enhance reporting quality and efficiency
• Demonstrate end-to-end ownership of program deliverables, ensuring timelines are met and risks and issues are proactively managed
• Partner across teams to drive accountability and ensure timely completion of production and documentation deliverables
• Support user access onboarding/offboarding and quarterly/annual access audits
• Coordinate with partners to meet audit and regulatory requests timely
• Coordinate with internal team to complete control audit requests timely
• Facilitate coordination of meetings and supporting presentations
• Lead post-cycle feedback collection and translate insights into actionable improvement plans
• Communicate, monitor and drive closure of program action items and challenges

Program management role for capital stress testing at U.S. Bank

Capital Stress Testing Program Specialist

Program management role supporting capital stress testing and regulatory compliance at U.S. Bank. Involves planning, tracking, and reporting to senior management for decision-making.

Program Specialist jobs in North Carolina

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Program Performance Specialist

Senior Program Specialist

ROOTS Hub Program Specialist

Capital Stress Testing Program Specialist