Program Manager

• Support the end-to-end onboarding of new brand partners, translating their unique needs into Trove’s technical and operational workflows.
• Coordinate across technical and logistical teams to ensure software integrations (e.g., Shopify, ERP systems like M3) and 3PL setups are executed flawlessly.
• Develop documentation and standard operating procedures (SOPs) to support new partner integrations.
• Serve as the primary point of contact for European brand partners, building trust and managing long-term strategic relationships.
• Navigate complex stakeholder environments, facilitating discussions on everything from carrier rates and packaging to marketing statements and program expansion.
• Proactively identify risks and opportunities to scale partner programs across EMEA.
• Execute financial tasks and reporting under the direction of the US Finance Team to ensure alignment with global standards.
• Support the transition and validation of business models, such as moving from principal to agent models for net revenue recognition.

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Senior Programme Manager