Product Specialist

• Define and deliver optimal technical solutions by translating customer requirements into clear scope, specifications, and value propositions.
• Drive customer acquisition and order intake in collaboration with sales and global product management, ensuring successful project conversion.
• Own technical solution continuity by ensuring seamless handover to engineering and maintaining accountability for solution integrity and cost throughout execution.
• Strengthen market position through customer engagement and insights by building strong relationships, supporting marketing activities, and identifying trends, gaps, and product improvement opportunities.

• Manages external vendor after launch and implementation to include group onboarding, sales training, resolution of member level issues and client/vendor invoicing
• Analyzes and coordinates submission of aggregate executive summaries regarding efficacy of the product/program that are both client facing and line of business specific
• Develops, coordinates, evaluates, and provides customer support for activities/programs
• Creates member feedback collection methods, monitors member satisfaction and improves services to enhance customer experience
• Maintains training and marketing materials
• Builds and maintains strong relationships with external companies and internal Lines of Businesses
• Maintains detailed procedures/documentation of data sources and all related product methodology
• Responsible for developing and implementing policies/procedures, onboarding, and invoicing
• Prepares charts, illustrations or other graphic presentations, as well as narrative analysis
• Monitors/interprets trends and offers solutions to address emerging healthcare utilization trends
• Additional tasks, projects as assigned

Product Consultant

• Take Ownership: Own the roadmap and lifecycle for your area, starting with integrations and the API partnerships that drive quoting reach.
• Manage Complexity: Break down abstract business goals into actionable technical requirements, and operate with confidence when priorities shift and direction is ambiguous.
• Data-Driven Decisions: Define success metrics (KPIs) for your products and use data to prioritize.
• Leadership: Act as the primary product lead for a development team and its stakeholders, with the credibility to direct the work and be taken seriously.
• Agile Management: Manage backlogs, roadmaps, and planning, and ensure the team has a steady stream of "ready" work.
• Quality Control: Ensure the output meets the quality standards expected by our users and stakeholders.

Senior Product Management Specialist

• Execute at the U.S. and Canadian market level the strategic product development initiatives
• Identify and originate bundled product opportunities at the intersection of DTNA vehicles, DTFS financing, insurance, extended warranty, service contracts, telematics, and other aftermarket programs for the US and Canadian markets
• Combine commercial instinct, customer/dealer empathy, competitive observation, and DTNA programs/product knowledge and market understanding to generate proposition ideas and maintain a living concept pipeline
• Define, scope, and execute market pilots in US and Canada to validate the most promising propositions; establish clear success criteria and KPIs upfront; capture pilot learnings; author detailed rollout plans; and deliver a complete deliverables package (rollout plan, business case, pricing structures, operational requirements, KPIs, dealer enablement, and customer-facing collateral inputs) to the Revenue, Marketing, Operations and Credit teams for implementation
• Build and champion the strategic product roadmap for DTFS bundled offerings in the US and Canadian markets; prioritize initiatives based on revenue potential, strategic fit, and implementation feasibility; present pipeline updates and recommendations to senior leadership on a regular cadence
• Serve as primary New Product Development interface with DTNA leadership for US and Canadian commercial vehicle programs; operate as liaison between DTNA CSG, New Truck Pricing, Parts & Warranties teams and NPD teams; use that proximity to detect emerging program signals and bundle opportunities early
• Translate each concept into a defensible business case (NPV, IRR, sensitivity analysis, multi-entity margin projections) and clear KPIs
• Direct the Analyst to perform detailed financial modeling; review, integrate, and challenge the outputs; partner with Finance, Treasury (discount/hurdle rate, cost of funds), Tax, Risk/Credit (loss assumptions), Remarketing (residuals), and Pricing (rate strategies) to source and validate inputs; challenge assumptions where they constrain bundle viability
• Perform continuous competitive benchmark analysis of captive finance, commercial banking, insurance, and aftermarket competitors in the US and Canadian markets; catalog competitive DTFS products, white-space opportunities, and emerging propositions from competitors; translate benchmark insights into specific concepts for the pipeline
• Manage, coach, and develop one direct report (Product Analyst); set goals, conduct performance reviews; foster a culture that pairs analytical rigor with commercial creativity and entrepreneurial ownership
• Partner with IT, Operations, Engineering, Credit, Risk, Compliance, Legal to translate pilot designs into technical business specs and operational readiness plans; engage DTNA and Mexican Product Lead counterparts on US/Canadian regulatory implications
• Use the DCI/CSI surveys to research and develop an instinct for unmet needs that fuels new bundle or product ideas; partner with Canadian Product Lead on tri-country synergies and provide backup coverage as required

Product Development Specialist

• Conducting onboarding and discovery meetings for customers, understanding customer context and goals, and providing product information to best serve those goals.
• Assist customers with advanced technology capabilities such as but not limited to keyword searches, near-duplicate/email threading & advanced analytic (AI) searching.
• Design technical workflow and projections for customer success management meetings and executive business reviews.
• Design playbook and best workflow procedures for Casepoint products.
• Improve product adoption, and customer retention, and help foster positive customer relationships that create a loyal customer base.
• Develop and adhere to properly documented projects, including customer workflows, roles and task management, estimations, and process improvements.
• Ensure exemplary customer service and communication management to all internal and external customers; proactively promote customer service throughout the department and among teams; respond to peer requests with recognition that request serves a customer need.
• Collaborate with vendors, consultants, business, and IT personnel to achieve solutions to identified business needs.

Product Specialist jobs in South Carolina

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Product Specialist

Product Consultant

Senior Product Management Specialist

Product Development Specialist

Product Consultant