Product Consultant

BlueCross BlueShield of South Carolina

Product Consultant managing post-launch activities including vendor relations and customer support for BlueCross BlueShield. Coordinating product efficacy analyses and improving member experiences.

Posted 7/7/2026full-timeRemote • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing vendor relationships, product experience in wellness and virtual care, and strong analytical skills to enhance customer satisfaction and program efficacy. Proficient in developing policies, onboarding processes, and maintaining detailed documentation.

Highest-signal resume keywords

Vendor ManagementProduct ExperienceCommunication SkillsOrganizational SkillsData Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product ExperienceData AnalysisPolicy DevelopmentOnboardingInvoicingBackend Claims KnowledgeTrend MonitoringCustomer SupportPresentation SkillsDocumentation

Soft Skills

Exceptional CommunicationAttention to Detail

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

WellnessVirtual CareHealthcare UtilizationClient FacingSales TrainingMember SatisfactionContract SLAs

About the role

Key responsibilities & impact

Manages external vendor after launch and implementation to include group onboarding, sales training, resolution of member level issues and client/vendor invoicing
Analyzes and coordinates submission of aggregate executive summaries regarding efficacy of the product/program that are both client facing and line of business specific
Develops, coordinates, evaluates, and provides customer support for activities/programs
Creates member feedback collection methods, monitors member satisfaction and improves services to enhance customer experience
Maintains training and marketing materials
Builds and maintains strong relationships with external companies and internal Lines of Businesses
Maintains detailed procedures/documentation of data sources and all related product methodology
Responsible for developing and implementing policies/procedures, onboarding, and invoicing
Prepares charts, illustrations or other graphic presentations, as well as narrative analysis
Monitors/interprets trends and offers solutions to address emerging healthcare utilization trends
Additional tasks, projects as assigned

Requirements

What you’ll need

Bachelor's degree in job related field
Associates degree plus an extra 2 years of job-related work experience for a total of 6 years of required work experience OR 8 total years required work experience
Three (3) years of product experience (wellness, virtual care, transparency, etc.)
Experience managing multiple product lines
Knowledge of backend claims
Experience meeting contract SLAs
Exceptional communication skills
Experience presenting in front of a virtual audience
Great organizational skills & Attention to detail

Benefits

Comp & perks

Subsidized health plans
Dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more