Product Specialist

• Atendimento ativo e receptivo aos clientes que possuem linha bloqueada parcial/total;
• Negociação da dívida de produtos ou serviços da telefonia;
• Oferecimento de ofertas especiais para pagamento;
• Identificar a necessidade do cliente e trazer uma solução prática e objetiva;
• Utilização de sistemas para realização de registros e aplicações do atendimento;

Especialista em Recuperação de Crédito atendendo clientes na área de telefonia

Especialista em Recuperação de Crédito – Telefonia

Especialista em Recuperação de Crédito realizando negociação de dívidas de telefonia. Atendimento ativo e receptivo a clientes, identificando suas necessidades e oferecendo soluções.

• Manage the product portfolio, analyzing revenue performance, volumes, costs and profitability
• Conduct market intelligence studies (fleet, competition, sales potential and line coverage) to support strategic decisions
• Plan and execute new product launches, interfacing with engineering, sales and marketing
• Develop and analyze business cases to support investment and prioritization decisions
• Define pricing and product repositioning strategies focused on competitiveness and margin
• Manage the product lifecycle (launch, maturity and discontinuation)
• Interact with engineering on technical product analysis (co-design, reverse engineering, black-box)
• Ensure updates and quality of catalog information and product databases
• Support sales, technical assistance and marketing with technical-commercial information
• Monitor product certification and compliance requirements in the market

Consultant managing product portfolio and market intelligence at Randoncorp

Product and Market Consultant II

Consultant managing product portfolio and market intelligence for Randoncorp in a hybrid work model, focusing on strategic growth and business performance.

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Especialista em Recuperação de Crédito – Telefonia

Product and Market Consultant II