Product Operations

• Lead, coach, and develop a team of Product Managers, supporting their growth and career development.
• Own and prioritize the product roadmap for your area, balancing customer value, business impact, and delivery effort.
• Define, measure, and optimize product success through key performance indicators (KPIs) and data-driven decision making.
• Partner closely with technology, business, and operational teams to understand opportunities, evaluate tradeoffs, and deliver scalable solutions.
• Communicate product strategy, progress, and results to stakeholders, demonstrating measurable business value.
• Develop a deep understanding of customer and associate needs to create innovative, user-focused experiences.
• Foster agile ways of working and encourage a culture of continuous improvement and collaboration.
• Participate in hiring, performance management, coaching, and team development activities.
• Ensure compliance with company policies, operating principles, and the Code of Conduct.

Specialty Lines Product Manager – Systems and Experience

• Develop and maintain systems and processes to track product performance
• Partner with Product, Engineering, Client Operations, and Sales to set targets and prioritize action plans to achieve them
• Own and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking (in close partnership with Engineering)
• Design and run lightweight operating cadences (e.g., planning cycles, product reviews, execution check-ins)
• Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary process
• Define and own the PM tool stack, evolving the tools and workflows that PMs use every day to ensure the function is operating effectively
• Identify where automation, AI/agents, and other new workflows can materially change how product ideas are surfaced and translate those ideas into adopted capabilities.
• Build systems that capture and share high-quality product work (e.g., great PRDs) and decisions across teams, helping raise the bar and accelerate learning.
• Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
• Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
• Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org
• Design and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad release
• Own launch coordination end-to-end — ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoring
• Maintain cross-team roadmap visibility that keeps clients, delivery teams, and leadership aligned on what's shipping and why

Product Operations jobs in Virginia

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Specialty Lines Product Manager – Systems and Experience

Product Operations Lead