Product Operations

• Standardise Jira boards, backlog structure, and estimation methods across all product teams
• Establish a consistent refinement cadence and format
• Create a lightweight discovery framework and embed it across the team
• Design initiative kickoff templates so large projects start with clear scope, stakeholders, and success criteria
• Coordinate release cadence with engineering
• Prepare investment cases, health cards, and delivery metrics for the fortnightly Product Review Board
• Evaluate and manage the product team's tooling. Not just Jira, but analytics platforms, feedback collection tools, and roadmapping software. Make sure the team has the right tools and actually uses them consistently.
• Set up systems to capture product usage data, feature adoption, and customer satisfaction metrics so PMs have real evidence for prioritisation decisions, not just gut feel
• Build and maintain dashboards that track product health across all streams. Not just delivery velocity, but adoption, support ticket trends, and customer feedback patterns.
• Create a structured system for collecting, tagging, and routing customer feedback and feature requests so nothing falls through the cracks and PMs can see patterns across their portfolio
• Work with PMs to define what 'success' looks like for shipped features and track whether they actually delivered value after launch
• Help PMs set up lightweight experimentation practices: hypothesis tracking, feature flag coordination with engineering, and post-launch measurement. Not a full experimentation platform on day one, but the foundations.
• Filter and prioritise incoming demand before it reaches Product Owners. You are the shield. When commercial, support, customer services, and leadership all want something at the same time, you decide what gets through and what waits.
• Build a go-to-market playbook and coordinate launches across product lines
• Set up delivery metrics and reporting so there is real visibility into how every stream is performing.
• Build and maintain a structured peer coaching framework across the product team.

Product Operations Manager

• Define, optimize, and oversee end-to-end logistics and fulfilment processes
• Own the full lifecycle of logistics and fulfilment processes, ensuring efficient, reliable, and scalable workflows
• Partner with engineering and operations teams to deliver innovative solutions that support JD.com’s growing operations worldwide
• Build strong product, technical, and domain expertise across logistics and fulfillment systems to influence product strategy and roadmap decisions
• Synthesize customer, merchant, and operational feedback into clear insights and requirements to guide prioritization and planning
• Define and own product success metrics and quality KPIs, using data, AI, and automation to drive continuous optimization
• Partner with cross-functional teams to deliver well-defined logistics initiatives end-to-end
• Own and manage logistics and fulfillment product backlogs, balancing new features, platform improvements, and defect resolution
• Support feature launches through dogfooding, beta programs, and controlled rollouts, using learnings to inform iteration, scalability, and long-term direction

• Owning and evolving the end-to-end product development lifecycle, embedding AI at every stage from discovery to post-launch measurement.
• Designing and implementing a metrics-driven product performance framework, including dashboards and scorecards that link delivery to commercial impact.
• Defining and operating differentiated models for greenfield AI-native products and brownfield platform products, ensuring consistent standards of excellence.
• Leading the product tooling and analytics stack, driving adoption of AI-augmented tools that remove friction and accelerate delivery.
• Partnering closely with Product, Engineering, Sales, Marketing Operations, and Finance to ensure alignment from strategy through to revenue.
• Building and developing a high-performing Product Operations team with strong capabilities in data, process design, and AI adoption.

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Product Operations Manager

Product Operations Manager

Head of Product Operations