Product Operations

• Coordinate and support medium‑ to large‑scale internal projects and cross‑functional initiatives related to technology platforms, operational systems, and process improvements.
• Help with PMO execution by supporting planning, scheduling, dependency management, risk and issue tracking, escalation, and status reporting across multiple concurrent initiatives.
• Support internal product ownership and lifecycle activities for enterprise tools and platforms, including requirements definition, backlog support, testing coordination, release readiness, and post‑implementation review.
• Provide support to organizational change management efforts, including stakeholder analysis, communications planning, training coordination, readiness assessments, adoption measurement, and reinforcement activities.
• Develop, maintain, and enhance project documentation, including schedules, workflows, decision and issue logs, risk assessments, and standard operating procedures.
• Analyze project performance, operational data, and user feedback to identify gaps, inefficiencies, or risks, and recommend data‑driven improvement actions.
• Collaborate cross‑functionally with business partners to ensure initiatives align with governance requirements, regulatory expectations, and business priorities.
• Support end‑user readiness and enablement through training coordination, onboarding support, knowledge transfer, and post‑deployment monitoring.
• Own and oversee the ongoing operation, accuracy, and governance of the Bank’s enterprise equipment and infrastructure inventory.
• Maintain accurate, timely, and audit‑ready inventory records across the asset lifecycle, including acquisition, deployment, transfer, and retirement.
• Serve as a functional owner for inventory management processes and supporting tools, governing changes, access, data standards, and issue resolution.
• Partner with IT, Operations, Finance, and Compliance to support asset tracking, refresh planning, cost visibility, risk management, and audit inquiries.

Project & Product Operations Associate – Onsite

• Monitor and evaluate vendor call center interactions by listening to calls
• Ensure Medicare supplemental benefits are accurately explained to members
• Provide actionable feedback to vendor partners
• Track, document, and report quality and performance trends
• Support departmental goals related to process controls
• Identify operational gaps and process improvement opportunities
• Research and resolve identified call center concerns
• Take ownership in delivering an exceptional member‑centered experience
• Support additional implementation or operational initiatives

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Project & Product Operations Associate – Onsite

Medicare Product Operations Analyst