Product Manager

• Own and support product initiatives focused on marketplace growth, booking conversion, and customer experience.
• Partner with SEO/SEM, Brand, and Growth teams to improve traffic efficiency, ROAS, and customer acquisition performance.
• Collaborate with Engineering and third-party partners on marketplace and inventory integrations.
• Translate business needs into clear product requirements, user stories, and prioritized roadmaps.
• Support experimentation efforts including A/B testing, pricing optimization, and conversion analysis.
• Analyze marketplace performance metrics, customer behavior, and funnel data to identify improvement opportunities.
• Partner cross-functionally with Data, Finance, and Franchise Operations teams on strategic initiatives and forecasting.
• Support continuous improvement initiatives by identifying process enhancements and operational efficiencies.
• Contribute to a collaborative work environment that promotes innovation, communication, and accountability.
• Other duties as assigned because every day is different in hospitality!

• You'll own the full product lifecycle for your assigned projects — from idea to backlog to launch and beyond. Day to day, that looks like:
• Setting and defending priorities in the product backlog based on customer needs, business commitments, and product vision
• Translating customer and stakeholder input into clear user stories, acceptance criteria, and functional requirements
• Collaborating closely with developers and architects to scope, refine, and estimate work — and making sure what ships actually delivers the intended value
• Building mockups and prototypes to bring ideas to life before a single line of code is written
• Presenting demos to internal and external audiences and documenting new features through release notes, learning guides, and user documentation
• Testing delivered features to confirm they meet acceptance criteria and supporting user acceptance testing
• Staying current on your product's capabilities and serving as the internal go-to expert
• Advocating relentlessly for the customer — even when that means pushing back

Product Owner

• Lead and develop a team of Product Managers responsible for identifying, validating, and scaling new product opportunities that expand GameChanger's impact across youth sports.
• Define and drive product strategy by combining customer insights, market opportunities, business objectives, and experimentation to bring innovative products and experiences from concept to market.
• Partner closely with Engineering, Design, Data, CX, Marketing, and Business leaders to align teams around a shared vision and deliver high-quality products that create meaningful value for users and the business.
• Navigate ambiguity and make thoughtful investment decisions as opportunities evolve, balancing long-term strategy with near-term execution.
• Recruit, coach, and develop high-performing product managers while fostering a culture of innovation, ownership, collaboration, and customer obsession.

Director of Product Management

• Work with Prior Authorization Leadership to execute goals and objectives for Navitus’ Prior Authorization System
• Ensure successful execution of testing of system enhancements, writing detailed test cases, managing bugs, and documenting results within required timeframes
• Maintain business process knowledge around the clinical and PA Specialist day-to-day processes
• Ensure that system enhancements, testing issues, and information about PA system releases are communicated timely to the Clinical and PA Operations team
• Execute on project work associated with Navitus’ Prior Authorization System from inception through completion. Ensure implantation is successful and seamless for end users
• Work with end users to suggest enhancements to the system or workflow processes to meet the needs of the business.
• Identify and document requirements for new processes, services, and changes to existing processes and services to achieve department business and strategic goals
• Perform setup and maintenance of system configuration
• Provide after-hours support as needed
• Other duties as assigned

Product Manager, UM Technology

• Ensure the timely and flawless execution of Medicaid clinical program mailings, reporting and interventions.
• Measure key performance indicators (e.g. uptake, clinical outcomes, mailing costs, mail return rate, ROI, Star Ratings and trends, revenue, etc.) for assigned clinical products and communicate areas of improvement.
• Assess product capacity for managing new clients.
• Participate in Medicaid clinical product development and execute the product roadmap within scope, time and budget.
• Develop a keen understanding of Medicaid clinical products in the PBM industry in order to work collaboratively to expand product offerings, refine current product positioning and develop key messages for both existing and potential clients.
• Assist in analyzing the products performance, position, and utility for our clients and their members.
• Ensure assigned Medicaid clinical products meet all regulatory requirements.
• Communicate with key cross-functional areas (Clinical Engagement Center, IT, Population Health, Customer Care, Finance, Client Services, and Clinical Services) about product executions in a timely and effective manner.
• Participate in the development of marketing materials related to Medicaid clinical services.
• Conduct opportunity analyses for prospective and/or current clients in consultation with the Clinical Account Executives or GCS Leadership.
• Articulate the clinical and technical aspects of the program and its benefit to our clients and members.
• Develop and continually improve strategies, objectives and policies for the assigned products / programs, and establish and monitor high performance standards and productivity measures / targets.
• Assure appropriate testing has been conducted by staff for any system/app enhancement or break-fix.
• Other duties as assigned.

Clinical Product Manager – Medicaid

• Develop a deep, working knowledge of the Lucra platform across all surfaces
• Own meaningful pieces of our core product roadmap, including areas like compliance and in-game features
• Help shape and support the product work that enables strong partner relationships
• Identify and pursue new opportunities: ancillary products, experimental features, and strategic bets

• Product Owner for cross-functional team for assigned states/products, working with relevant departments such as Claims, Underwriting, Sales/Marketing, Customer Service, IT and outside contacts, including agents, regulators and industry groups.
• Independently develops and executes action plans and strategic direction for assigned states and product lines.
• Key contributor to strategic direction for product lines.
• Sets pricing and enhance the offerings to position the product towards profitable growth in the marketplace.
• Ensures quality and accuracy of work; from Identification, Analysis, CBA, Implementation, Post Monitoring, and Cross Functional coordination/communication.
• Maintains alignment with national model (allowing for regulatory and market condition deviations) and implementation to ensure successful development of the entire product line(s).
• Accountable for product success in one or more assigned states/products.
• Product lines to include, but not limited to, Auto and Property.
• Recruits, manages, and develops Product Analysts and Assistant Product Managers.
• Other functions may be assigned.

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