Product Adoption Specialist

• Develop and execute OCM strategies and plans for technology initiatives and digital transformation programs
• Conduct stakeholder impact assessments and readiness evaluations
• Identify change risks and define mitigation strategies to support successful adoption
• Create and deliver clear, compelling communication plans tailored to diverse audiences (attorneys, business professionals, leadership)
• Develop messaging that articulates the “why,” benefits, and impact of change initiatives
• Design and deliver role-based training programs (live sessions, e-learning, job aids, and guides)
• Drive user adoption strategies, including champion networks, feedback loops, and reinforcement activities
• Partner with product managers, project managers, and business stakeholders to integrate OCM into delivery plans

Manager, Organizational Change Management – User Adoption

• Support the execution of OCM plans for technology initiatives and digital transformation programs
• Conduct stakeholder impact analyses and readiness assessments under guidance from senior OCM or program leaders
• Identify adoption challenges and escalate risks, issues, or dependencies as appropriate
• Develop and distribute clear, audience-appropriate communications supporting change initiatives
• Translate complex concepts into practical messages that explain the purpose, benefits, and user impact of changes
• Maintain and update communication artifacts across defined channels such as email, intranet content, and FAQs
• Develop role-based training materials including job aids, guides, quick-reference materials, and e-learning content
• Coordinate training logistics, scheduling, and feedback collection for live and virtual sessions
• Partner with subject matter experts to ensure training content is accurate, relevant, and user-focused
• Support user adoption activities such as pilot groups, champion networks, and feedback loops
• Track adoption metrics and summarize insights related to usage, engagement, and learning effectiveness
• Assist with post-launch support and reinforcement activities to improve sustained adoption
• Work closely with product managers, project managers, and business stakeholders to align change activities with delivery timelines
• Collaborate with Knowledge Management, HR, and Communications teams on shared enablement efforts
• Collect and analyze data related to training participation, adoption, and user feedback
• Prepare reports, dashboards, and summaries for program teams and leadership
• Use insights to recommend incremental improvements to change materials and approaches

Specialist, Organizational Change Management – Communications, User Adoptions

• Assess Salesforce's customer outcome capabilities across clouds (Sales, Agentforce, Analytics, Slack) on a 1–5 maturity scale and produce cloud-specific improvement roadmaps
• Analyze the relationship between feature adoption and business outcomes (e.g., close rates, conversions, call deflection) and build executive-ready decks that make adoption a pull-based motion
• Establish governance frameworks and guardrails (anonymization, permissioning) for capturing and using customer outcome data at scale
• Benchmark in-app and out-of-app adoption experiences and best-in-class CS motions across B2B SaaS — and map a clear improvement pathway for Salesforce
• Lead end-to-end delivery of CS adoption programs across multiple regions and partnering with cross-functional stakeholders
• Build and maintain funnel tracking dashboards to ensure visibility and reportability of Adoption program impact
• Develop field enablement toolkits — outreach templates, intake forms, and enablement canvases etc. to ensure partners are equipped to execute

CSG Director – Attrition Programs, Product Adoption

• Drive the Instrumentation Strategy: Own the "Radar".
• Partner with Product Managers Product Owners and Engineering to identify core features and workflows and define what "Active Usage" looks like.
• Identify Adoption Gaps: Use behavioral segmentation to identify "power users" versus "at-risk" groups.
• Narrative Leadership: Lead the strategy to synthesize complex product data into high-level insights for the Senior Leadership Team (SLT).
• Cross-Functional Leadership: Lead and guide the right conversations to ensure product and technical teams are executing on the broader telemetry and adoption strategy.

Product Adoption & Insights Manager

• Develop and execute OCM strategies and plans for technology initiatives and digital transformation programs
• Conduct stakeholder impact assessments and readiness evaluations
• Identify change risks and define mitigation strategies to support successful adoption
• Create and deliver clear, compelling communication plans tailored to diverse audiences (attorneys, business professionals, leadership)
• Develop messaging that articulates the “why,” benefits, and impact of change initiatives
• Manage communication channels (e.g., email, intranet, town halls, leadership updates) to ensure consistent and timely messaging
• Design and deliver role-based training programs (live sessions, e-learning, job aids, and guides)
• Partner with subject matter experts to develop relevant, practical training content
• Ensure training approaches align with user needs and learning preferences
• Coordinate and support training delivery, including scheduling, facilitation, and feedback collection
• Drive user adoption strategies, including champion networks, feedback loops, and reinforcement activities
• Monitor adoption metrics and user feedback to identify gaps and opportunities
• Develop targeted interventions to increase engagement and sustained usage
• Support post-launch activities to ensure long-term success and continuous improvement
• Partner with product managers, project managers, and business stakeholders to integrate OCM into delivery plans
• Align change activities with project timelines, milestones, and governance structures
• Collaborate with Knowledge Management, HR, and Communications teams as needed
• Define and track KPIs related to adoption, training effectiveness, and change success
• Provide regular reporting and insights to stakeholders and leadership
• Use data to refine strategies and improve outcomes

See all jobs on JobTailor

Manager, Organizational Change Management – User Adoption

Specialist, Organizational Change Management – Communications, User Adoptions

CSG Director – Attrition Programs, Product Adoption

Product Adoption & Insights Manager

Manager, Organizational Change Management, User Adoption