Product Adoption Specialist

• Lead efforts to scale the adoption of Reddit’s priority ads products, increasing advertiser engagement and revenue.
• Develop and manage programs to support product adoption across Large Customer Sales (LCS) advertisers and sales teams in the United States.
• Work directly with advertisers to identify, pitch, activate, onboard, and grow clients with strategic product opportunities.
• Partner closely with Sales, Product, Product Marketing Management (PMM), Revenue Strategy &amp; Analytics teams, GTM Enablement, and more in alignment to strategic goals.
• Equip sales teams with the necessary knowledge, training, collateral, and market insights to effectively position and implement Reddit's ad products.
• Advocate for advertiser needs and identify opportunities and gaps, providing feedback to PMM and Product teams to inform ongoing product development.
• Partner with Sales and Strategy/Ops leadership to understand progress to goal and identify steps that can be taken to accelerate outcomes.

Senior Product Adoption Strategist, Shopping

• Manage and implement training initiatives related to workflow/process as well as computer programs, software and applications
• Communicate and collaborate with firm leadership to ensure all strategic initiatives are being supported from a training perspective
• Develop programming to promote skill development to enhance user expertise and improve productivity of the Firm’s employees
• Deliver new hire orientation
• Oversee new hire onboarding and other developmental training programs including conducting follow-ups to quickly integrate new hires into the Firm
• Proactively establish positive working relationships across the firm, partnering with the department chairs within the organization
• Supports COO in working with PGLs and IT to evaluate and recommend new software
• Schedules demos, includes appropriate stakeholders and gathers feedback on potential new and/or upgraded products
• Collaborate with administrative and attorney practice leaders to analyze training needs
• Support development and delivery of training and documentation of practice-specific processes and procedures
• Create documentation for all trainings and develop/manage repository for training resources
• Keep record of training attendance to provide to HR during performance evaluations
• Coordinate user adoption strategy and communication for the roll-out of new software and processes to ensure that initiatives are embraced at all levels of the Firm
• Provides open “office hours” for one-on-one user support for specialized or demanding skill sets for all desktop applications

Training and Technology Adoption Manager

• Conduct Workflow Training: Execute tactical, 1-on-1 sessions to accelerate feature adoption and empower operators to operate autonomously using IROC's data tools.
• Audit Workflows: Conduct structured interviews to identify friction points and provide features, tools, and dashboards to solve and improve daily operations.
• Curate User Documentation and FAQs: Maintain reference materials within searchable libraries to empower users with self-service options and permanently convert recurring non-technical questions into Zero-Touch resolutions.
• Foster Community Engagement: Actively participate in multi-facility user groups to share best practices, answer questions, and bridge the gap between users and technical experts.
• Maintain Data Visualization Dashboards: Ensure continuity of results and data accuracy following the deployment of new features or functionality.

Product Adoption Specialist jobs in New York

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Senior Product Adoption Strategist, Shopping

Training and Technology Adoption Manager

User Engagement Specialist