Patient Coordinator

• Ensure patient is receiving services in a timely manner and at a location most convenient for them based on the patient’s clinical care site preferences.
• Including, but not limited to scheduling patients for appointments, complete financial screenings, and assisting with funding support.
• Conduct insurance error mitigation tactics to create a positive experience for our patients.
• Manage specialized programs including Abortion Funding Support, Gender Affirming Care and Presumptive Eligibility programs and others.
• Conduct periodic training sessions with clinical staff to help promote programs.
• Work with the patient to identify logistical needs to access care and link the patient to appropriate resources as needed. Including but not limited to transportation, lodging, and medical services, and linking the patient to financial resources.
• Support the coordination of care by collaborating with affiliates outside of PPM to prevent unnecessary or redundant care; and to help reduce the cost of care when appropriate.
• Work with the patient to identify other support services as needed and providing appropriate linkages.
• Identify and arrange interpretive language services when needed.
• Take the initiative to proactively resolve barriers, support and/or escalate tough patient cases via communication to management, providers, and patients.

Patient Access Coordinator assisting patients in navigating healthcare services

Patient Access Coordinator

Patient Access Coordinator at Planned Parenthood Maryland supporting patients with Family Planning services. Handling cost estimates, program management, and coordination of care.

• Maintain an 80% conversion rate of all inquiry calls to PVN’s
• Develop and accomplish a lead generation plan, meeting or exceeding monthly or annual targets
• Identify targeted leads in order to start sales process and report accordingly
• Target new patient business using demonstrated sales experience
• Generate new patient business as well as making calls to Prospects who did not convert to a new patient according to the approved call protocol
• Making calls to Patients who did not convert to Ablations according to the approved call protocol
• Making calls to Patients using the Recall Plan report
• Ensure that proper input of demographics and insurance information is entered into NextGen when scheduling new patients
• Add value to each call by securing additional patient appointments as prescribed by the Doctor in the treatment plan
• Call internet inquiries daily to schedule new patients per approved protocol
• Ensure Tasks are worked and completed daily

Patient Services Coordinator handling outbound sales calls for clinical support center

Patient Services Coordinator – Outbound

Patient Services Coordinator handling outbound sales calls for clinical support center with an emphasis on lead generation and patient follow-ups. Maintaining an 80% conversion rate on inquiry calls.

Patient Coordinator jobs in Maryland

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Patient Access Coordinator

Patient Services Coordinator – Outbound