Operations

• Manage general administrative tasks including documentation, record keeping, and internal coordination.
• Support scheduling of meetings, company activities, and internal communications.
• Maintain organized operational records and internal documentation.
• Assist with procurement and coordination with office vendors and service providers.
• Submit internal tickets and coordinate required documentation for sales-related processes.
• Prepare and process supporting documents required for sales activities, proposals, and internal approvals.
• Coordinate with internal teams (Finance, Operations, Delivery) to ensure completeness of sales documentation.
• Assist in processing and tracking monthly invoicing related to client projects or services.
• Maintain records of submitted documents, invoices, and sales-related administrative tasks.
• Follow up internally to ensure timely completion of documentation and billing processes.
• Track marketing initiatives such as events, campaigns, and lead generation activities.
• Monitor key marketing metrics including leads generated, conversion rates, and campaign performance.
• Maintain marketing contact databases and assist with lead tracking.
• Prepare basic analytics and reports to support marketing performance evaluation.
• Consolidate business data from Sales, Marketing, and Operations teams.
• Generate regular reports and dashboards to support business performance monitoring.
• Identify trends or insights that may support decision-making and business development initiatives.
• Support tracking of internal project activities, particularly for non-project-managed initiatives.
• Monitor task progress and timelines for internal workstreams that do not have dedicated project managers.
• Assist in coordinating communication between business teams, delivery teams, and stakeholders.
• Maintain simple project tracking tools or documentation to ensure visibility of progress and responsibilities.

Operations – Business Support

• To step change our Retail Operations Strategy and Execution with end state in mind to get our BI (Beauty Influencer/Consultant) Organization to perform the best in class Retail Excellence.
• Understand the Thailand market needs and analyzing these data to devise and implement necessary procedures.
• Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management & development.
• Ensure strong Operational stewardship, following guidelines deployed to market and executed in market while remaining competitive.
• Ensure excellent result of principal’s EQR & Annual Free Goods Audit in every market including organizing audit preparations and executions, as well as driving improvements.
• Responsible for opening new doors, new product launches, the full encompassing details that this would entail including training and the manpower dispatch by door.
• Develop mid- and long-term strategies in order to achieve growth projections.
• Develop sales strategies in retail stores (Departmental Stores, Chain Stores and other strategic event projects) together with Senior Brand Lead.
• Manage all retail-related projects across the region to establish retail operations excellence.
• Formulating retail policies to accentuate the consumer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores.
• Accountability of the retail partnership (store team) to optimize inventory, improve processes and effectiveness within this side of the business.
• Work with stakeholders to establish excellent retail processes which are efficient and consumer-centric.
• Ensuring all projects and policies confirm to Brand Value and local regulations.
• Analyze and review store management team and Retail team's performance for career growth and succession planning.
• Identifying and communicating sales driver opportunities with sales, marketing and merchandising teams.
• Create and maintain strategic retail recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events.
• Manage, supervise and coach Retail Operation Executive in recruiting, hiring and training of Retail Supervisors, Counter Leaders and Beauty Consultants.
• Awareness and perfection of the merchandising in stores through auditing store for standards in sales, operations, customer service standards and merchandising as well as policies and procedures.
• Lead Mystery Shopping Programs in market to ensure high quality retail experience for our consumers.
• Be a strong partner to our Trainers to co-develop a holistic training curriculum to build Beauty Consultants’ capabilities to achieve their goals.
• Develop strong partnerships with real partners management (store team) and negotiate best opportunities

Retail Operations Manager – SK-II

• Assist the Operations Manager or Project Manager in identifying specific project actions and notifications required to meet contractual obligations during project execution
• Support the identification of the contract baseline and the development of project wall charts
• Acknowledge orders in the SAP system, ensuring accuracy and timely processing
• Prepare payment requests and customer invoices, maintaining clear communication with clients regarding financial transactions
• Collaborate with the Supply Chain Management team and initiate Purchase Requisitions and Purchase Orders for suppliers and subcontractors in alignment with project requirements
• Work with Supply Chain Management on material and goods receipts
• Process Supply Orders and Service Execution Order invoices, handle tax matters, and ensure all receipts are properly placed with customers
• Implement Hitachi Energy Service Operations processes and actively engage with team members in the continuous improvement of procedures to maximize departmental efficiency and effectiveness
• Maintain records, databases, filing systems, and archives in both electronic and physical formats to ensure easy retrieval and compliance with record-keeping standards
• Conduct inquiries into specific contract or subcontract issues as assigned and assist in the preparation of periodic status reports
• Organize materials and logistics for meetings, presentations, and training sessions
• Perform general administrative activities as required within the Service Operation Department
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Service Operations Administrator

• Provide direct supervision and training to employees
• Review inspection method, sampling plan in Quality Instruction
• Monitor and review performance, attendance and disciplinary actions
• Review defects found by Quality Inspector, prepare report, notify and drive for solution
• Stop line and escalate quality incidents to Manager as necessary
• Monitor and review shift/hours and overtime schedule of employees

Senior Team Leader, Operations Quality

• Handle all quality excursions, take effective actions and follow proper escalation
• Support and follow up the product & material quality from NPI to mass production (FAI, IP, WI, etc.)
• Assist to create the quality control plan for respective area (material/process/product)
• Analyze, monitor and report quality KPI for internal (factory) and external (customer)
• Drive continuous improvement to benefit customer, CLS and supplier
• Draft internal quality system procedures, work instructions and workmanship standards
• Assist process/product/system/supplier audit and improvement actions follow up
• Follow up the EC (Engineering Change), SPCN (Supplier Process Change Notification) to ensure the implementation of changes is timely and accurate
• Enhance the quality skills and product knowledge through the training program

Operations Quality Analyst

• Handle all quality excursions, take effective actions and follow proper escalation
• Support and follow up the product & material quality from NPI to mass production
• Analyze, monitor and report quality KPI for internal (factory) and external (customer)
• Drive continuous improvement to benefit customer, CLS and supplier
• Assist process/product/system/supplier audit and improvement actions follow up
• Enhance the quality skills and product knowledge through the training program

See all jobs on JobTailor

Operations – Business Support

Retail Operations Manager – SK-II

Service Operations Administrator

Senior Team Leader, Operations Quality

Operations Quality Analyst

Analyst, Operations Quality