Operations

• Supervise merchant operations, ensuring efficient onboarding, training, and ongoing support.
• Develop and refine operational processes to improve merchant efficiency, reduce friction, and enhance partner experience.
• Monitor key performance metrics, analyze trends, and provide actionable insights to improve merchant performance.
• Create and maintain reports using SQL to extract and analyze data for operational insights and decision-making.
• Work closely with sales, product, and customer support teams to align merchant operations with business goals.
• Ensure adherence to company policies, regulatory requirements, and risk mitigation strategies.
• Act as the escalation point for merchant-related issues, troubleshooting problems and implementing solutions promptly.
• Conduct training sessions and create resources to enhance merchant understanding of PayJoy’s products and processes.
• Lead and mentor a team of highly skilled professionals, fostering an environment of accountability, innovation, and excellence.
• Identify potential risks in processes and work with the finance and accounting team to provide optimal solutions.
• Provide financial insights to stakeholders and decision makers.

See all jobs on JobTailor

Merchant Operations Supervisor