Operations

• Desarrollar y gestionar la planificación detallada de las operaciones del taller y del servicio de campo.
• Coordinarse con los equipos del taller y de proyectos para alinear la planificación con los objetivos operativos.
• Analizar la capacidad y la disponibilidad de recursos para evitar cuellos de botella y la infrautilización.
• Validar la disponibilidad de herramientas, mano de obra y piezas antes de emitir las órdenes de trabajo.
• Preparar y distribuir la documentación del taller, incluidas las órdenes de trabajo, los planos y los procedimientos.
• Configurar y mantener los datos maestros de planificación en los sistemas de planificación de recursos empresariales (ERP).
• Realizar estudios de tiempos para validar y ajustar los parámetros de planificación.
• Dirigir reuniones de planificación con supervisores y el equipo de atención al cliente.
• Generar indicadores clave de rendimiento (KPI) e informes de planificación semanales/mensuales.
• Coordinarse con el departamento de planificación de piezas para garantizar la disponibilidad de piezas y componentes.

Planificador de Operaciones

• Support the end-to-end operational execution of audit engagements across all service lines (SOC 2, ISO 27001, PCI DSS, CMMC, HITRUST, FedRAMP).
• Manage engagement setup, intake tracking, and workflow coordination in internal project management systems.
• Monitor engagement milestones, flag timeline risks, and assist in resource and deadline tracking.
• Coordinate across audit teams to ensure timely delivery of client-facing and internal deliverables.
• Support client onboarding logistics, including system access setup and documentation preparation.
• Identify and document operational bottlenecks and recommend actionable process improvements.
• Assist in maintaining and updating standard operating procedures (SOPs), templates, and documentation repositories.
• Support internal quality control reviews to ensure deliverable consistency with firm standards.
• Contribute to the rollout of operational process changes and new tools across delivery teams.
• Collect, organize, and maintain operational data for internal reporting and leadership dashboards.
• Track key operational KPIs including engagement utilization, project timelines, and team capacity.
• Prepare regular status reports and ad hoc analyses for the Director of Operations and senior leadership.
• Maintain data integrity across internal systems and ensure records are current and accurate.
• Maintain and update internal tools including project tracking platforms (e.g., Asana, Jira, Monday.com) and collaboration systems.
• Provide operational support for compliance automation platforms (e.g., Vanta, Drata, Secureframe).
• Assist in the evaluation and adoption of new technologies that enhance team efficiency.
• Serve as a liaison between audit delivery, client success, HR, and finance teams to support coordinated operations.
• Support special projects and strategic initiatives as directed by Operations leadership.
• Contribute to internal training materials, onboarding documentation, and knowledge base content.

Operations Analyst

• Supervise merchant operations, ensuring efficient onboarding, training, and ongoing support.
• Develop and refine operational processes to improve merchant efficiency, reduce friction, and enhance partner experience.
• Monitor key performance metrics, analyze trends, and provide actionable insights to improve merchant performance.
• Create and maintain reports using SQL to extract and analyze data for operational insights and decision-making.
• Work closely with sales, product, and customer support teams to align merchant operations with business goals.
• Ensure adherence to company policies, regulatory requirements, and risk mitigation strategies.
• Act as the escalation point for merchant-related issues, troubleshooting problems and implementing solutions promptly.
• Conduct training sessions and create resources to enhance merchant understanding of PayJoy’s products and processes.
• Lead and mentor a team of highly skilled professionals, fostering an environment of accountability, innovation, and excellence.
• Identify potential risks in processes and work with the finance and accounting team to provide optimal solutions.
• Provide financial insights to stakeholders and decision makers.

Operations jobs in Panama

See all jobs on JobTailor

Planificador de Operaciones

Operations Analyst

Merchant Operations Supervisor