Operations

• Business Partnering for OBU GSH (central role)
• Direct finance contact for OBU Leaders of GSH (~450–500 employees)
• Monthly closing of OOEX (Cost Base & Recoveries): variance analysis, bridges vs. Budget / Rolling Forecast
• Building the Rolling Forecast with operations teams
• Alerting on deviations, proposing corrective actions, supporting decision-making
• Producing and distributing monthly dashboards, monitoring KPIs and %IR
• Performing ad hoc analyses
• Managing France-based resources (Timesheets, APLD, FTE Own)
• Responsible for the monthly time-tracking cycle for the France scope
• Coordinating the collection and consolidation of Bestshore (BSC) resource data and external subcontracting (SUBCO)
• Preparing data uploads into the Group consolidation tool (HFM)
• Consolidating FTE headcount and preparing data uploads into the Group consolidation tool (HFM)

Management Controller, Operations

• Availability improvement, failure avoidance, revenue increase and cost optimization
• Communication flow with external providers: Security, Installation, Transportation, CIT companies etc.
• Provision of local support to the company's centralized Operations functions.
• Definition of scope, set up of measuring points, dependences, processes set up testing, documentation and manual preparation, SLA monitoring
• Project management, testing and supporting implementation
• Management and maintenance of the ATM machines inventory and sites in the dedicated systems
• Technical office and operations IT/telco support
• Site surveys and related documentation management in order to prepare site documentation, taking responsibility for the effective flow of information between the local management team and full suppliers chain involved in site preparation.
• Coordination of Euronet resources to resolve potential incidents

Operations Coordinator – Intern

• Monitor the ATMs in operation and make sure that any faults will be rectified as quickly as possible by the service providers.
• Be the Contact person for the on-site engineers/technicians and support them in solving potential problems.
• Coordinate with 3rd party service providers (Security, Installation, Transportation, etc.) for ATM installation and de-installation throughout Casablanca.
• Analyze ATM network performance, suggest improvements. Generation and maintenance of KPIs and reports.
• Invoice verification, penalties, and financial controls.
• Visit ATM sites and train local staff when required, trainings and incidents resolution onsite and on distance (phone, mail).

Operations Coordinator – ATM Network

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics
• Maintain and update performance tracking systems and reports
• Follow up directly with underperforming mechanics to identify issues and drive improvement
• Provide daily performance summaries and insights to management
• Support disciplinary processes (notices, attendance tracking, call-outs, etc.)
• Assist with scheduling, coverage planning, and cross-location staffing
• Own and maintain inventory tracking system for parts and accessories across all locations
• Analyze stock levels, usage trends, and forecast demand Initiate and manage transfer requests between warehouse and stores
• Prevent stock shortages through proactive planning and communication
• Support and oversee inventory counts and audits
• Plan and coordinate transfers of bikes, batteries, and parts between locations
• Work closely with logistics to ensure readiness on both shipping and receiving sides
• Monitor bike availability across locations and align supply with demand
• Oversee movement of damaged bikes, batteries, and scrap
• Communicate daily with store teams to align on priorities and production targets
• Assign workload to key locations (especially main warehouse/store with highest mechanic capacity)
• Monitor repair flow, turnaround time, and operational bottlenecks
• Ensure stores are properly equipped to meet demand and avoid lost sales
• Onboard new mechanics on ERP basics and operational workflows
• Train store managers on inventory tools and transfer request processes
• Provide ongoing support and guidance on systems and procedures
• Act as a bridge between stores, logistics, procurement, legal, and leadership
• Resolve operational issues and conflicts in real time
• Support escalation handling and critical decision-making
• Track decommissioned bikes and maintain structured reporting
• Monitor fleet health, availability, and repair pipeline
• Support leadership with data for operational decisions
• Manage key B2B client (DutchX) operations end-to-end
• Coordinate repairs, logistics, and communication with client
• Handle escalations and ensure service quality
• Align internal teams to support client needs

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