Operations

• Execute daily and regular HR operations within the variable remuneration area
• Perform monthly, quarterly, and yearly variable remuneration tasks
• Manage cases and support employee inquiries
• Support variable remuneration projects and initiatives with needed input
• Collaborate with colleagues across HR and Finance to effectively resolve user inquiries and support ongoing variable remuneration operations
• Maintain and update work instructions as required
• Identify and suggest process improvements
• Build and maintain good relationships with internal and external stakeholders
• Participate in testing new tools
• Share knowledge within the team

Variable Remuneration Operations Specialist

• Own and continuously improve our process systems (primarily ClickUp and Zapier, N8N, and similar), keeping them clean, reliable, and easy to use
• Audit and redesign our ClickUp structure, workflows, and logic to better match how teams actually work
• Build and maintain smart automations to reduce manual work and remove bottlenecks
• Establish simple process governance (documentation, templates, permissions, periodic clean-ups) to keep systems scalable
• Support recurring processes like OKRs by preparing templates, trackers, and timelines
• Provide hands-on support (checklists, Gantt charts, task setup, troubleshooting) to help teams work more effectively
• Partner with teams to simplify unclear or inefficient processes and implement practical improvements
• Act as a positive process ambassador — making systems helpful, not bureaucratic
• Prioritise and communicate improvements clearly, maintaining a focused backlog of changes

Operations Specialist

• Register new factoring, leasing, and loan agreements, including the review and analysis of special conditions and collateral requirements.
• Ensure the accurate and timely disbursement of loans, leasing, and factoring agreements.
• Process and manage contract amendments throughout the customer lifecycle.
• Reconcile incoming payments and ensure accurate transaction processing.
• Ensure smooth daily account and payment operations.
• Resolve operational issues and handle ad hoc requests.
• Respond to client and colleague inquiries via email in a professional and timely manner.
• Provide support for incoming client calls and operational inquiries.
• Manage deposit-related operations for private customers.
• Participate in projects and initiatives that drive innovation and operational excellence, including launch & testing of new product setups and system changes.
• Create, maintain, and improve operational procedures and work instructions, ensuring processes remain accurate, efficient, and aligned with regulatory and business requirements.

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Variable Remuneration Operations Specialist

Operations Specialist

Operations Specialist