Operations

• Administration of insurance product payouts and ensuring that the process complies with AML regulations
• Customer onboarding including AML routines
• Providing support to stakeholders and resolving everyday issues
• Contributing to a learning culture by sharing your knowledge with colleagues
• Participating in process improvement activities

Insurance Operations Specialist

• Own the creative operating system: keep Sales PODs + functional teams (ad production, localization, content) working as one engine, with clear handoffs and rules
• Run performance ops metrics: track output, impact, speed, and bottlenecks in numbers and fix what slows the system down
• Scale the Sales POD workflow: preserve and expand POD systemization (planning, tools, production, quality, onboarding) without owning sales direction
• Capacity + resourcing to targets: own in-house + outsourced resourcing, set POD priorities, shift load, and restructure to hit business goals
• Lead AI in creative ops: architect the AI system, drive adoption, and expand capabilities
• Own continuous improvement: run experiments on process and team design to increase throughput and results
• Lead the ops line teams start by managing a small group of teams and expand headcount as scale and complexity grow

Creative Operations Manager

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics
• Maintain and update performance tracking systems and reports
• Follow up directly with underperforming mechanics to identify issues and drive improvement
• Provide daily performance summaries and insights to management
• Support disciplinary processes (notices, attendance tracking, call-outs, etc.)
• Assist with scheduling, coverage planning, and cross-location staffing
• Own and maintain inventory tracking systems for parts and accessories across all locations
• Analyze stock levels, usage trends, and forecast demand
• Initiate and manage transfer requests between warehouse and stores
• Prevent stock shortages through proactive planning and communication
• Support and oversee inventory counts and audits
• Plan and coordinate transfers of bikes, batteries, and parts between locations
• Work closely with logistics to ensure readiness on both shipping and receiving sides
• Monitor bike availability across locations and align supply with demand
• Oversee movement of damaged bikes, batteries, and scrap
• Communicate daily with store teams to align on priorities and production targets
• Assign workload to key locations (especially main warehouse/store with highest mechanic capacity)
• Monitor repair flow, turnaround time, and operational bottlenecks
• Ensure stores are properly equipped to meet demand and avoid lost sales
• Onboard new mechanics on ERP basics and operational workflows
• Train store managers on inventory tools and transfer request processes
• Provide ongoing support and guidance on systems and procedures
• Act as a bridge between stores, logistics, procurement, legal, and leadership
• Resolve operational issues and conflicts in real time
• Support escalation handling and critical decision-making
• Track decommissioned bikes and maintain structured reporting
• Monitor fleet health, availability, and repair pipeline
• Support leadership with data for operational decisions
• Manage key B2B client (DutchX) operations end-to-end
• Coordinate repairs, logistics, and communication with the client
• Handle escalations and ensure service quality
• Align internal teams to support client needs

See all jobs on JobTailor

Insurance Operations Specialist

Creative Operations Manager

Operations Lead, Russian Speaker