Operations

• Gestire la manutenzione ordinaria, evolutiva e l’operatività dei componenti infrastrutturali e dei servizi aziendali distribuiti sulle piattaforme cloud AWS, Google Cloud Platform (GCP) e Microsoft Azure
• Prendere in carico e coordinare le escalation relative a incident, problemi operativi e richieste inerenti ai servizi e alle infrastrutture cloud
• Interfacciarsi con i Cloud Service Provider per la gestione di aggiornamenti, evoluzioni tecnologiche, anomalie e disservizi
• Garantire la gestione, la continuità operativa e l’evoluzione dei servizi aziendali erogati tramite piattaforme cloud, assicurandone la conformità agli standard e alle linee guida aziendali
• Collaborare con le altre strutture aziendali che utilizzano i servizi cloud, assicurando una comunicazione tempestiva in merito ad attività o interventi che possano avere impatti sull’operatività
• Monitorare le performance, la disponibilità e la sicurezza degli ambienti cloud, promuovendo azioni di miglioramento continuo e ottimizzazione
• Supportare iniziative di innovazione e trasformazione digitale, contribuendo all’adozione delle migliori pratiche di Cloud Operations e Cloud Governance

Cloud Operations Specialist

• Manage and process B2B sales orders in the ERP system, ensuring timely and accurate deliveries (quantity and quality)
• Serve as the primary day-to-day contact for customers and sales teams (pre- and post-sales)
• Coordinate with logistics, credit control and invoicing teams
• Handle customer inquiries, order status updates and claims
• Support sales activities: campaigns, quotations, reporting and analysis
• Provide support for tools and processes (ERP, B2B portal, EDI)

Customer Operations

• Conduct regular reviews with regional teams to analyse performance against agreed corporate metrics and KPIs.
• Identify key issues and priority areas, and work with regional teams to develop strategies and solutions that improve performance and enable targets to be met or exceeded.
• Support the preparation of monthly corporate performance reports for senior management.
• Provide guidance and support to ensure that regional delivery functions operate effectively and efficiently.
• Provide guidance and support to regional leaders to improve processes in line with Dedalus best practices.
• Act as the primary point of contact between the corporate team and delivery teams in assigned regions.

Regional Operations Leader

• Develop, implement, and maintain the company's quality management system (QMS) in accordance with relevant international standards and internal policies
• Plan, execute, and oversee internal and external audit programs, including system audits, process audits, and product audits, ensuring compliance with established procedures and regulatory requirements
• Identify areas for process improvement through audit findings, data analysis, and stakeholder feedback, and drive the implementation of corrective and preventive actions
• Lead and facilitate cross-functional teams in process optimization initiatives, applying lean manufacturing and Six Sigma principles where appropriate
• Monitor and report on key quality performance indicators (KPIs) to senior management, providing insights and recommendations for strategic decision-making
• Manage the documentation and control of quality-related procedures, work instructions, and records
• Provide training and coaching to employees on quality management principles, audit methodologies, and process improvement tools
• Responsible to ensure compliance with applicable external & internal regulations, procedures & guidelines.

Audit and Process Quality Manager

• Provide technical leadership and expert guidance on controls and monitoring systems across the EMEA portfolio.
• Develop and maintain controls standards, integration principles, alarming philosophies and resilience requirements aligned to STACK operational objectives.
• Drive continuous improvement initiatives focused on reliability, automation, system optimization and alarm quality.
• Review controls designs, technical submissions, commissioning documentation and integration strategies to ensure compliance with operational requirements.
• Support commissioning, operational acceptance and handover activities for new facilities, expansions and major upgrades.
• Define and assure controls acceptance criteria, testing requirements and evidence standards, ensuring smooth transition into live operations.
• Provide technical support and escalation guidance during major incidents, helping to drive high-quality root cause analysis and long-term corrective actions.
• Maintain governance standards for controls systems including backups, version control, testing, validation and change management.
• Partner with vendors, consultants and internal stakeholders to ensure consistent delivery and operational performance across the portfolio.

Senior Controls Engineer – Technical Operations

• Analyse our product fit, generate insights for improvements and feature advances to make Deblock THE best neo-bank in Milan.
• Grow our external testing panel, and grow our organic base in the city. Build a deep passionate community.
• Track what works and what doesn’t, direct the product evolution and brand positioning. Be the person who actually knows what's happening on the ground, and can respond to market stimulus.
• You understand how to open doors, build a local pipeline, and turn relationships into commercial partnerships on the ground in Milan.

Growth Ops

• Supporto nel monitoraggio di sistemi e servizi IT
• Affiancamento nella gestione di ambienti server (on-premise e/o cloud)
• Supporto nella risoluzione di problematiche tecniche di primo livello
• Collaborazione nella documentazione tecnica e nelle procedure operative
• Supportare le attività di installazione, configurazione e manutenzione di postazioni di lavoro e sistemi
• Collaborare nella gestione delle utenze, permessi e policy di sicurezza di base

Systems Operations Trainee

• Manage end-to-end customer experience within LCL Product
• Supervise booking and quotations on LCL import and export
• Handle Bill of Lading (BoL) and sea freight documents
• Maintain relationships with customers and vendors
• Assist in resolution of customer queries

LCL Operations Agent

• Advanced Troubleshooting: Diagnose and resolve complex issues by analysing application logs, querying databases, and investigating system integrations.
• Incident Escalation Handling: Act as the primary escalation point for the team, taking ownership of critical incidents and coordinating with engineering through to resolution.
• Knowledge Management: Develop and maintain technical runbooks for incident response and clear process walkthroughs to ensure consistent team operations.
• Process Improvement: Identify recurring problems, perform root cause analysis, and contribute to permanent solutions in collaboration with engineering and product teams.
• Stakeholder Communication: Manage communications with internal teams (primarily CSR and Operations), providing clear updates and resolution plans for escalated issues.
• Regulatory & Compliance Support: Contribute to operational documentation and evidence gathering in support of regulatory requirements (e.g. DORA, FCA).

Technology Operations Analyst – Fixed-Term Contract, 12 months

• Operationalize the channel - Design, implement, and continuously improve the processes, workflows, and tools that enable our team of financial coaches to deliver high-quality coaching at scale.
• Build and lead the team - Hire, onboard, train, and manage a growing team of financial coaches and trainers. Define the training model and build internal capabilities to reduce dependency on external providers.
• Own operational KPIs - Define and monitor the metrics that matter — NPS, number of coachings delivered, team capacity, and productivity.
• Ensure service quality - Translate regulatory and compliance requirements into operational processes, scripts, workflows, and controls — enabling the evolution of the financial training model.
• Partner with Business & Tech - Collaborate with the Growth and Tech teams on CRM setup and tooling to support service delivery and client management.

Operations jobs in Italy

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