Operations

• Serving as the L3 escalation point on all device-related issues, acting as the critical bridge between Level 2 Support and the Development team.
• Level 2 support introduces a human-in-the-loop; Level 3 is the expert triage phase to understand the underlying issues.
• Conduct in-depth triage, meticulously sifting through logs, recreating intermittent bugs, and documenting issues for the Engineering team.
• You will be expected to quickly re-route issues when they are touching other products like backend or connectivity for a smooth resolution.
• You will work with the Product Managers (PMs) in order to prioritise issues.
• You will be expected to proactively chase developers to prevent Ops SLAs from being breached and keep resolution momentum moving.
• Contribute to the resolution and documentation of hard-to-debug problems with hardware peripherals and application business logic.
• You will be part of the On-Call operations roster to try and minimise support gaps.
• Act as a key resource for the Customer Success team during go-lives, ensuring smooth and well-documented hardware installations.
• Remotely assist Customer Success Managers (CSMs) with setup instructions and aid in activation (e.g. MDMs) during the installation phase, helping cover technical bases and troubleshooting when they are on-site.
• Update internal wiki manuals and documentation to reflect any new issues, workarounds, or process changes that arise during installation, benefiting all future deployments.

Terminal Operations Specialist

• Own operational management of Tatum Gateway, RPC providers, upstreams, and chain-related infrastructure.
• Support onboarding of new blockchain networks, providers, and infrastructure services into Tatum Gateway.
• Test new blockchain chains, RPC interfaces, providers, and infrastructure integrations.
• Verify new providers, upstreams, and third-party infrastructure options.
• On a regular basis, review provider reliability, pricing, technical capabilities, SLA, support quality, and operational fit.
• Coordinate provider negotiations, cost checks, and infrastructure-related commercial inputs.
• Monitor infrastructure costs, provider usage, profitability, and COGS impact.
• Perform upstream cleanups, reconfiguration, routing updates, and provider changes.
• Help define provider routing logic, failover behavior, load balancing, and reliability improvements.
• Support the vision of offering multiple provider options to customers through Tatum Gateway.
• Create, review and maintain Postman collections for chain and Gateway-related APIs.
• Create and review technical documentation, changelogs, and internal or external chain-related materials.
• Help to monitor infrastructure problems, degraded services, recurring issues, and production incidents.
• Evaluate production issues and coordinate follow-up actions with Infrastructure, Support, Product, and Engineering teams.
• Support provider migrations, chain deprecations, customer communication, and operational readiness.

Gateway & Chain Operations Specialist

• Position will have primary responsibility for providing transportation services of all modes to a Global Key account.
• Act as the primary contact for designated customers and responsible for the outcome of assigned projects including quoting, customer service, tracking, routing, problem resolution, vendor compliance, invoicing, quality management and customer interaction
• Tracking and tracing shipments on a daily basis.
• Maintain notes and correct status codes in AIT’s systems for all shipments assigned.
• Work closely with customer service teammates to provide thorough turnover to ensure complete coverage for customers during nights and weekends
• Quoting and routing freight across multiple transportation modes and services: Domestic & International
• Answer phone calls and respond to all e-mails on a timely matter - mailbox time slot replies/action with 1 hour
• Manage daily tracking worksheet for proactive communication, resolve anomalies and inform customer of issues.
• Assisting local sales and other offices with freight issues
• Collect, scan, and file all paperwork daily
• Ensure all customers and company SLA’s, KPI’s & SOP’s are adhered, followed and guidelines are met.
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable)

Operations Agent – High-Tech

• Lead initiatives to streamline and automate Commercial Capabilities processes across DPS commercial organization, enhancing operational efficiency and reducing manual efforts.
• Collaborate with stakeholders across departments to identify pain points in current workflows and propose strategic solutions.
• Analyze data and trends to provide insights that inform operational strategies and support business continuity.
• Develop and maintain relevant process documentation, ensuring clarity and consistency in methodologies across the organization.
• Implement key performance indicators to measure the effectiveness of commercial capability processes, tracking improvements and identifying areas for further enhancement.
• Conduct regular reviews of policies and procedures to ensure compliance with industry standards and best practices.
• Provides training as needed with respect to commercial capability processes.
• Support cross-functional projects by providing analysis and insights that align with organizational objectives.
• Responsible for communicating business-related issues or opportunities to the next management level.
• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.

Process and Continuous Improvement Analyst

• Lead initiatives to streamline and automate Commercial Capabilities processes across DPS commercial organization, enhancing operational efficiency and reducing manual efforts.
• Collaborate with stakeholders across departments to identify pain points in current workflows and propose strategic solutions.
• Analyze data and trends to provide insights that inform operational strategies and support business continuity.
• Develop and maintain relevant process documentation, ensuring clarity and consistency in methodologies across the organization.
• Implement key performance indicators to measure the effectiveness of commercial capability processes, tracking improvements and identifying areas for further enhancement.
• Conduct regular reviews of policies and procedures to ensure compliance with industry standards and best practices.
• Provides training as needed with respect to commercial capability processes.
• Support cross-functional projects by providing analysis and insights that align with organizational objectives.
• Responsible for communicating business-related issues or opportunities to next management level.
• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.

• Owns the continuous improvement roadmap, ensuring initiatives are delivered on time.
• Leads adoption of operational best practices through coaching and influence.
• Partners with group operations functions to coordinate projects and share knowledge.
• Provides input to innovation roadmaps, business cases, and process design.
• Supports rollout of group projects, owning selected initiatives end-to-end.
• Tracks and analyzes performance metrics to identify root causes and standardize fixes.
• Documents processes (VSM, process maps) and develops change documentation.

Operations jobs in Czechia

See all jobs on JobTailor

Terminal Operations Specialist

Gateway & Chain Operations Specialist

Operations Agent – High-Tech

Process and Continuous Improvement Analyst

Process and Continuous Improvement Analyst

Operational Excellence Manager