Operations

• Drive adoption of standard operational processes, tools, and governance aligned to the DDIT operating model and identify improvement opportunities and lead continuous improvement initiatives across operational workflows.
• Support development and maintenance of function portfolio and demand plans while establishing reliable capacity and resource views, partnering with delivery and people leads to enable prioritization.
• Coordinate budget, forecasting, and financial reporting activities for the function, ensuring accuracy and timeliness.
• Track and report operational targets and key metrics, highlighting risks and proposing mitigations.
• Act as a key point of contact for OPX and Planning topics within the function and coordinate cross-functional initiatives.
• Contribute to broader OPX and Planning community initiatives to enable standardization and cost efficiency.
• Support change management for new processes, tools, and ways of working.
• Own the function-wide engagement rhythm, including planning and orchestration of town halls and other related function activities.
• Prepare executive-ready slide decks for operational reviews, budgeting and forecasting milestones, quarterly business updates, and change initiatives; ensure consistency of messaging, visuals, and data integrity.

Associate Director, Operational Excellence & Planning

• Implementation of new services and development of current services;
• Ensure that all projects are delivered on-time, within scope and within budget;
• Lead the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility (with support from SCSM);
• Develop a detailed project plan to monitor and track progress;
• Define processes within projects together with the KPE TL;
• Successfully manage the relationship with the client and all stakeholders;
• Ensure governance, traceability, and compliance of project and habilitation documentation;

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Associate Director, Operational Excellence & Planning

Project & Process Manager