Onboarding Specialist

• Guide customers through the onboarding journey, from kickoff to successful adoption.
• Understand each practice's workflows and recommend best practices to improve productivity and profitability.
• Deliver engaging training sessions for doctors, secretaries, and practice managers.
• Manage onboarding projects, coordinating milestones, timelines, and stakeholders.
• Set clear expectations, proactively identify risks, and remove adoption blockers.
• Handle challenging conversations with confidence, maintaining customer trust even in difficult situations.
• Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience.
• Act as the voice of the customer, sharing insights to continuously improve our product and onboarding experience.

Customer Onboarding Specialist, Italian Speaking

• Own the KYC layer of our onboarding journey, determining activation metrics for merchants
• Shape how Mollie enters new markets with compliant, locally adapted KYC flows
• Manage an ecosystem of over 10 identity verification and compliance vendors
• Drive a structured experimentation strategy across various platforms
• Contribute to onboarding workstream for GC integration, representing the CIV team

Onboarding Specialist jobs in Italy

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Customer Onboarding Specialist, Italian Speaking

Senior Product Delivery Manager – Onboarding