Onboarding Specialist

• Oversee the onboarding of new plan sponsor retirement plans and the conversion of existing plans
• Provide customized service and communications throughout the installation process
• Manage relationships with plan sponsors, financial advisors, third party administrators
• Analyze deliverable dates and timetables to create detailed project plans
• Evaluate timelines for liquidation of investments and receipt of plan data
• Determine education options and delivery methods for plan sponsors and participants
• Delegate and monitor record keeping setup, asset transfer, allocation, and first deposits
• Ensure plan setup consultants prepare documents related to plans and contracts
• Conduct consultative discussions for plan reviews and assist plan sponsors with compliance questions

Intermediate Client Onboarding Manager – Mid-Market Retirement MEPs/PEPs

• Oversee the onboarding of new plan sponsor retirement plans and the conversion of existing plans from other providers.
• Provide customized service and communications throughout the installation process to ensure deliverables are met.
• Manage relationships with plan sponsors, financial advisors, third party administrators, and associated stakeholders.
• Transition Manage the installation of defined contribution retirement plans, during start up or conversion, for single employer and multiple employer plans.
• Analyze deliverable dates and timetables to create detailed project plans encompassing all aspects of the installation.
• Evaluate timelines for liquidation of investments and receipt of plan data from prior providers in consideration of SOX blackout and plan effective dates.
• Determine education options and delivery methods best suited for plan sponsors and participants, and coordinate with trainers to initiate.
• Manage transition of funds out of blackout to the service team within set timetable.
• Initiate extension notices if needed.
• Delegate and monitor record keeping setup, asset transfer, allocation, and first deposits, including the education, integration, and mapping of payroll files/methods.
• Ensure plan set up consultants prepare documents related to plans and contracts, including employee disclosure material required to establish a new retirement plan.
• Create and ensure regulatory notices are accurate and distributed to participants on time.
• Conduct consultative discussions for plan reviews and assist plan sponsors with compliance questions related to plan design.
• Serve as primary plan sponsor contact during the installation process to ensure all aspects of the transition process meet client expectations.
• Analyze data, conversion, payroll, and census files received from the client to assess the accuracy and consistency of information.
• Notify the plan sponsor and internal/external contacts of issues that may impact the success of the transition.
• Plan and execute internal and external communications with plan sponsors, financial advisors and third-party administrators based on client preferences and culture.
• Manage relationships with internal partners, sales executives, plan sponsors contacts, financial advisors and third parties throughout the installation process to ensure deliverables are met.
• Confirm the accuracy and delivery of enrollment materials to participants once plans are in place.

Client Onboarding Manager – Mid-Market Retirement SEP

• Manage a team of Data Consultants within an assigned region or market segment to ensure timely and quality service to clients.
• Set team goals and provide clear direction and guidance to ensure timely and quality results.
• Oversee day-to-day plan, data, and conversion consultant responsibilities; identify and communicate issues that may impact the success of the transition.
• Interview, hire, and train staff.
• Conduct team meetings and provide ongoing performance feedback.
• Keep abreast of technical developments in the retirement field; communicate implications to clients and internal stakeholders.
• Review and authorize daily financial transactions.
• Cultivate and maintain relationships with the sales team, client management, and external partners; ensure team aligns with internal and external resources to meet project deliverables.
• Serve as an escalation point for case related issues across teams and market segments; develop and implement processes for mitigation of future issues and management of customer expectations.
• Search for ways to improve effectiveness, efficiency, and “value added” for internal and external customers.
• Assist in the evaluation of new business opportunities.
• Partner with Sales on new prospects and present the transition process and administrative capabilities during finals and due diligence meetings.

Manager, Client Onboarding – Retirement Data Consultants

• Oversee the onboarding of new plan sponsor retirement plans and the conversion of existing plans from other providers.
• Provide customized service and communications throughout the installation process to ensure deliverables are met.
• Manage relationships with plan sponsors, financial advisors, third party administrators, and associated stakeholders.
• Responsible for onboarding mid and large plan sponsors with high employee counts, requiring in-depth retirement plan knowledge and installation process expertise.
• Serve as a mentor to more junior staff.
• Manage the installation of defined contribution retirement plans, during start up or conversion, for single employer and multiple employer plans.
• Analyze deliverable dates and timetables to create detailed project plans encompassing all aspects of the installation.
• Evaluate timelines for liquidation of investments and receipt of plan data from prior providers.
• Determine education options and delivery methods best suited for plan sponsors and participants.
• Delegate and monitor record keeping setup, asset transfer, allocation, and first deposits, including education.

Senior Client Onboarding Manager – Large Market

• Oversee the onboarding of new plan sponsor retirement plans and the conversion of existing plans from other providers.
• Provide customized service and communications throughout the installation process to ensure deliverables are met.
• Manage relationships with plan sponsors, financial advisors, third party administrators, and associated stakeholders.
• Transition Manage the installation of defined contribution retirement plans, during start up or conversion, for single employer and multiple employer plans.
• Analyze deliverable dates and timetables to create detailed project plans encompassing all aspects of the installation.
• Evaluate timelines for liquidation of investments and receipt of plan data from prior providers in consideration of SOX blackout and plan effective dates.
• Determine education options and delivery methods best suited for plan sponsors and participants, and coordinate with trainers to initiate.
• Manage transition of funds out of blackout to the service team within set timetable.
• Delegate and monitor record keeping setup, asset transfer, allocation, and first deposits, including the education, integration, and mapping of payroll files/methods.
• Ensure plan set up consultants prepare documents related to plans and contracts, including employee disclosure material required to establish a new retirement plan.
• Create and ensure regulatory notices are accurate and distributed to participants on time.
• Conduct consultative discussions for plan reviews and assist plan sponsors with compliance questions related to plan design.
• Serve as primary plan sponsor contact during the installation process to ensure all aspects of the transition process meet client expectations.
• Analyze data, conversion, payroll, and census files received from the client to assess the accuracy and consistency of information.
• Notify the plan sponsor and internal/external contacts of issues that may impact the success of the transition.
• Plan and execute internal and external communications with plan sponsors, financial advisors and third-party administrators based on client preferences and culture.
• Manage relationships with internal partners, sales executives, plan sponsors contacts, financial advisors and third parties throughout the installation process to ensure deliverables are met.
• Confirm the accuracy and delivery of enrollment materials to participants once plans are in place.

• Transition Manage a team of Data Consultants within an assigned region or market segment to ensure timely and quality service to clients.
• Set team goals and provide clear direction and guidance to ensure timely and quality results.
• Oversee day-to-day plan, data, and conversion consultant responsibilities; identify and communicate issues that may impact the success of the transition.
• Interview, hire, and train staff.
• Conduct team meetings and provide ongoing performance feedback.
• Compliance/Technical Keep abreast of technical developments in the retirement field; communicate implications to clients and internal stakeholders.
• Review and authorize daily financial transactions.
• Relationship Management Cultivate and maintain relationships with the sales team, client management, and external partners; ensure team aligns with internal and external resources to meet project deliverables.
• Serve as an escalation point for case related issues across teams and market segments; develop and implement processes for mitigation of future issues and management of customer expectations.
• Search for ways to improve effectiveness, efficiency, and “value added” for internal and external customers.
• Assist in the evaluation of new business opportunities.
• Partner with Sales on new prospects and present the transition process and administrative capabilities during finals and due diligence meetings.

See all jobs on JobTailor

Intermediate Client Onboarding Manager – Mid-Market Retirement MEPs/PEPs

Client Onboarding Manager – Mid-Market Retirement SEP

Manager, Client Onboarding – Retirement Data Consultants

Senior Client Onboarding Manager – Large Market

Intermediate Client Onboarding Manager – Mid-Market Retirement MEPs/PEPs

Manager, Client Onboarding