Office Coordinator

• Responsible to request, follow-up, obtain, and validate authorizations/referrals/notifications with appropriate CPT and ICD-10 codes, within the appropriate timelines for Radiation Oncology and/or Oncology Infusion.
• Responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns.
• Maintaining knowledge of insurance requirements, BHSF pricing, financial assistance options, and overall BHSF Revenue Cycle operations.
• Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Responsible for authorizations and patient coordination in oncology clinic setting.

Oncology Authorization Coordinator

Responsible for authorizations and coordinating patient flow in oncology clinic at Baptist Health. Ensuring timely processing and providing professional, compassionate service to patients.

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties.
• Support clinic operations by direct involvement with the physician(s) and nurse(s).
• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patients and/or other medical departments.
• Work through and solve patient issues professionally and in a timely manner.
• Take and relay phone messages for the respective area in a clear and concise manner in accordance with CCF policy.
• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
• Ensure all patients are rescheduled relating to physician out days in a timely manner.
• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
• Verify and update patient demographics and insurance information.
• Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.
• Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
• Input reasons for all visits on all appointments.
• Ensure surgery packets are completed correctly and delivered in a timely manner to OPS and Access Plus.
• Maintain complete and up-to-date documentation and files, including product and service quotes.

Office Coordinator managing clerical tasks at Cleveland Clinic Cancer Center

Office Coordinator – Cancer Center

Office Coordinator managing clerical tasks at Cleveland Clinic’s Cancer Center. Scheduling appointments, assisting patients, and supporting clinic operations during weekdays.

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Oncology Authorization Coordinator

Office Coordinator – Cancer Center