Network Operations

• Manage and supervise Voice, Data, and Video teams supporting SEC enterprise operations.
• Assign, prioritize, and monitor work to meet schedule commitments and service expectations.
• Review technical deliverables for correctness, completeness, and adherence to user and design standards.
• Provide technical mentorship, performance oversight, and escalation support for network operations staff.
• Oversee administration of managed network and unified communications services across WAN, LAN, WLAN, voice, and conferencing networks.
• Direct operational activities to maintain network availability, performance, and service continuity in a 24x7x365 environment.
• Ensure network operational documentation is maintained, including SOPs, runbooks, and configuration artifacts.
• Coordinate with internal stakeholders and service providers to resolve telecom and network service issues.
• Provide technical leadership for integration and testing of complex, large-scale network solutions.
• Validate readiness of network changes, upgrades, and implementations before production deployment.
• Lead network incident triage, escalation coordination, and restoration efforts for service-impacting events.

Network Operations Manager

• Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems.
• Perform shift work in support of 24x7x365 Network Operations Center
• Provide support for the escalation and communication of status to the Communications Mission Director, NOC leadership, Service Providers, and other customers.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
• Monitor network performance and availability 24/7
• Respond to and resolve network incidents and outages as required per SLAs
• Perform routine maintenance and upgrades on network systems
• Configure and manage network devices (routers, switches, firewalls, etc.)
• Implement and maintain network security measures
• Create and maintain network documentation and standard operating procedures
• Collaborate with other IT teams to resolve complex issues
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Works individually and actively participates on integrated teams.
• Understands and applies more advanced concepts and processes to daily activities.
• Assists more senior level technicians, specialists, and managers in their activities.
• Clearly communicates, verbally and written

Network Operations Center Engineer, Tier 2

• Support the management and implementation of provider, hospital, and ancillary networks by researching and resolving provider data issues.
• Troubleshoot issues escalated by Market Network Advisors using Cigna systems such as HCPM, Cognos, and the Developer Database.
• Respond to questions from the Contracting team and matrix partners related to provider locations, policies, and data accuracy.
• Perform rate and fee schedule audits upon request.
• Create, manage, and maintain Market Guidebooks, including rate updates, provider inclusion/exclusion, and audit documentation.
• Serve as the market subject matter expert for Alternative Access Networks, including inclusion/exclusion criteria and anchor providers.
• Develop and maintain the AAN field guide for Contracting teams.
• Facilitate monthly affordability calls and agendas.
• Monitor opportunity detection tools and support total medical cost savings through provider research, claims analysis, action planning, and outcome monitoring.
• Partner with matrix teams to ensure accurate provider data for filings, including hospital listings and state-specific requirements.

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Network Operations Manager

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