Network Operations

• Monitor and troubleshoot international roaming services to ensure uninterrupted network performance
• Manage incidents proactively and reactively within defined SLAs to support optimal customer experience
• Perform first-level triage, diagnostics, and coordination across multiple resolver teams
• Analyse network KPIs and investigate quality degradation and customer complaints
• Support automation initiatives by identifying process improvement opportunities to reduce manual effort
• Contribute to continuous improvement of operational processes and service reliability

Roaming Network Operations Engineer

• Serve as top-level escalation for complex network/security incidents.
• Lead major incident resolution, RCA, and post-incident improvements.
• Ensure high availability, performance, and security of global platforms.
• Provide deep expertise in routing/switching, LAN/WAN, SD-WAN, etc.
• Support hybrid cloud/on-prem connectivity.
• Review and validate network designs, configurations, and implementation plans.
• Support 24x7 follow-the-sun operations and after-hours escalations.
• Drive monitoring optimization, automation, and reduced MTTR.
• Collaborate with SRE and platform teams on reliability initiatives.
• Ensure readiness for upgrades, maintenance, and deployments.
• Maintain runbooks, SOPs, diagrams, and documentation.
• Implement automation and IaC (Terraform, Ansible, CloudFormation).
• Support ITSM processes (change, incident, problem).
• Coach mid-level engineers across global shifts.
• Act as technical authority and promote best practices.
• Work with Architecture/Security/Engineering teams on roadmaps and tech adoption.
• Ensure compliance with security policies and audit requirements.
• Communicate effectively with leadership, vendors, and partners.

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Roaming Network Operations Engineer

Lead SME Engineer – Global Network Operations