Network Operations

• Resolve highly complex network faults
• Identify and manage escalated faults with 3rd party suppliers
• Support design and project teams

Senior Engineer – Network Operations

• Resolve highly complex network faults
• Act as final point of escalation for 1st, 2nd, and 3rd Line teams
• Deliver service requests and perform network upgrades
• Maintain technical documentation and diagrams for services
• Provide training and support to Capita teams

• Monitor and troubleshoot international roaming services to ensure uninterrupted network performance
• Manage incidents proactively and reactively within defined SLAs to support optimal customer experience
• Perform first-level triage, diagnostics, and coordination across multiple resolver teams
• Analyse network KPIs and investigate quality degradation and customer complaints
• Support automation initiatives by identifying process improvement opportunities to reduce manual effort
• Contribute to continuous improvement of operational processes and service reliability

Network Operations jobs in India

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Senior Engineer – Network Operations

Senior Engineer – Network Operations

Roaming Network Operations Engineer