Network Engineer

• Open tickets or respond to support requests from our partners within defined SLAs.
• Apply basic tier 1 configuration changes to remote client systems – wireless access points, switches and firewalls.
• Maintain documentation of existing systems as changes are made.
• Perform firmware updates on remote client systems.
• Escalate support requests to Tier 2, or reroute to the correct team as needed, with detailed notes regarding the initial request and actions taken.

Network Technician

• Troubleshooting complex routing, DNS, and load balancing issues.
• Building and managing infrastructure via Terraform.
• Designing secure network architectures, including segmentation and firewall policies.
• Automating repetitive tasks to improve overall system reliability.

Senior Network Engineer – Hybrid Cloud

• Design, implement, maintain, and troubleshoot enterprise network infrastructure, including LAN, WAN, wireless, VPN, and Internet connectivity.
• Administer and support network hardware including switches, routers, firewalls, and wireless access points.
• Monitor network performance, availability, and capacity; proactively identify and resolve issues.
• Manage network segmentation, VLANs, routing, switching, and access control policies.
• Support multi-site connectivity and remote workforce infrastructure.
• Assist in designing and maintaining secure network architectures that support compliance with CMMC Level 2 and NIST 800-171 requirements.
• Administer Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and related services.
• Support virtualization platforms such as VMware or Hyper-V.
• Manage enterprise storage, backup, disaster recovery, and business continuity solutions.
• Maintain endpoint management platforms and systems lifecycle processes.
• Support cloud-integrated services including Microsoft 365, Azure, and related technologies.
• Implement and maintain system configurations that align with security baselines and compliance requirements.
• Implement and maintain security controls aligned with organizational and regulatory requirements.
• Manage firewalls, VPNs, endpoint security solutions, and identity management systems.
• Participate in vulnerability management, patching, incident response, and remediation activities.
• Assist with audits, documentation, and compliance initiatives related to defense industry requirements.
• Monitor and investigate security alerts and suspicious activity.
• Provide Tier II/III support for complex network and infrastructure issues.
• Collaborate with Help Desk and engineering teams to resolve escalated technical problems.

Enterprise IT Network Administrator

• Serve as the primary escalation point for complex network incidents, outages, and performance issues owing problems through to resolution with clear communication to stakeholders
• Provide expert guidance to internal engineers, MSP resources, and NOC personnel on architecture, troubleshooting methodology, and root cause analysis
• Lead post-incident reviews, drive root cause identification, and implement lasting remediations to prevent recurrence
• Evaluate complex vendor and MSP escalations; make technical decisions on design, tooling, and resolution approach
• Work with the Director of Network & Infrastructure to architect scalable, resilient, and secure network solutions across LAN, WAN, wireless, cloud, and building infrastructure
• Lead the design and evolution of network segmentation strategy including zero-trust principles, VRF separation, and secure OT/IT boundary enforcement
• Develop and maintain network infrastructure standards, reference architectures, and design patterns for consistent deployment across properties
• Evaluate emerging technologies and contribute to the long-term infrastructure roadmap, particularly around Palo Alto / Panorama, Aruba, and cloud connectivity platforms

Senior Network Engineer

• The F5 Principal Network Engineer acts as a subject matter expert to mentor and support team members on network planning, engineering, and operational support.
• This role will be accountable for operation, performance and availability, and compliance of the Early Warning network.
• Ensure performance and availability are meeting business SLA’s.
• Create and maintain the network standards and baselines.
• Maintain highest levels of network protection from disaster.
• Collaborate with various internal groups and external vendors to ensure all installations meet specifications, ensuring the resolution of problems as they arise.
• Analyze the needs of the organization and translate requirements into detailed technical specifications.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Principal Network Engineer, F5

• Build and maintain network UAF models in support of enterprise architecture and network modernization efforts.
• Design, build, and assist in maintaining USSTRATCOM’s secure network environment.
• Evaluate new and emerging network technologies to improve network performance, reliability, and security.
• Develop architectural approaches and technical designs for approved network technology refresh initiatives.
• Lead or support the implementation of new network technologies following technical refresh approval.
• Maintain awareness of new networking features, products, and capabilities relevant to mission and enterprise needs.
• Brief USSTRATCOM management on new networking technologies annually, or more frequently as required.
• Lead or contribute to monthly technical status meetings and communicate progress, risks, and recommendations to stakeholders.
• Support architecture development, engineering analysis, and technical planning activities across the network domain.
• Ensure network designs align with enterprise architecture objectives, mission requirements, and security expectations.

Network Architect – Government

• Install, configure, and maintain network hardware and software components
• Monitor network performance and proactively identify and resolve issues and outages
• Troubleshoot incidents and implement corrective actions, including emergency changes
• Execute routine and scheduled network changes in line with change management processes
• Participate in change reviews and contribute to continuous service improvement
• Support and maintain network architecture design standards and configurations
• Implement and enforce network security policies and best practices
• Provide technical support for network-related issues to internal and external stakeholders
• Collaborate with cross-functional teams including project managers, architects, and service engineers
• Document configurations, architecture diagrams, processes, and incident resolutions

Network Engineer – Level 3

• Provide Tier 3 technical support for complex IT infrastructure and networking issues.
• Configure, maintain, and troubleshoot:
• Firewalls
• Managed switches
• Routers
• Wireless networking equipment
• Support and administer VMware virtual environments and Microsoft Azure cloud infrastructure.
• Monitor network performance, security, and system availability.
• Assist with server administration, backups, disaster recovery, and system upgrades.
• Support and troubleshoot IP and cloud-based phone systems.
• Work with vendors and internal teams to resolve escalated technical issues.
• Maintain documentation for network configurations, procedures, and systems.
• Participate in project planning, deployments, migrations, and infrastructure improvements.

Network Engineer – Level III

• Implement products, platforms, software, hardware, or appliance-based solutions related to network and network security
• Interface with management and vendors to develop and implement new solutions to meet business requirements
• Design and manage the rollout of various network infrastructures with necessary capacity planning, performance tuning, and configuration optimization
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Maintain network security across the global enterprise; analyze networks for security threats
• Monitor organization’s networks for security breaches and investigates violations when they occur
• Use network tools for administration, maintenance, automation, and visualization reporting
• Develop technical documentation describing the deployment, configuration, and management of network infrastructure
• Participates in IT security audits
• Responds to existing audits and ensures required controls are implemented as required
• Builds strong relationships outside of IT to understand business needs

• Designing, implementing, managing, and monitoring the dedicated High Speed Research Network (HSRN)
• Supporting research technology services, e.g., Kubernetes, research data storage, and HPC
• Developing and optimizing network solutions
• Improving network performance, security, and scalability of the HSRN and related services
• Extending the HSRN in NYU research sites and enhancing external network connectivity
• Developing tools and processes that can be scaled and shared by IT and NYU faculty researchers
• Partnering closely with NYU IT network infrastructure team to align the operation and configuration of the HSRN
• Capacity planning, monitoring of network reliability and performance, and problem resolution for network components

Senior Research Network Engineer

• Design and implement Azure core networking infrastructure, including virtual networks, subnets, and network security groups
• Manage hybrid connectivity solutions such as VPN and ExpressRoute to ensure secure and reliable connections between on‑premises and Azure environments
• Configure and support application delivery services, including Azure Load Balancer, Application Gateway, and Traffic Manager
• Implement private access to Azure services using private endpoints and service endpoints
• Develop and maintain infrastructure‑as‑code solutions using Terraform to automate and standardize Azure network deployments
• Secure cloud network environments by deploying firewalls, network security groups, and other network security controls
• Proactively monitor Azure network environments to identify issues, minimize risk, and maintain performance and availability
• Troubleshoot and resolve network and connectivity issues across Azure and hybrid environments

Azure Network Engineer

• Route engineering and design — Plan terrestrial fiber routes between Anternet PoPs and data centers
• Fiber acquisition — Source and qualify dark fiber, IRU, and wavelength options from carriers and infrastructure providers
• Vendor and delivery management — Own the build from PO to acceptance
• Acceptance and characterization — Define and enforce fiber acceptance criteria
• Capacity and lifecycle management — Maintain the source-of-truth fiber inventory
• Operations — Partner with NOC and field-ops on fiber cuts, locates, and repairs

Staff Fiber Network Engineer

• Designs, implements, maintains and supports the network infrastructure.
• Maximizes network operations by monitoring performance, troubleshooting problems and outages and scheduling maintenance and periodic upgrades.
• Ensures network is scalable, configured to meet business objectives and available 24x7.
• Configures network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, etc.).
• At higher levels, envisions, defines and leads in the development of industry-leading technologies, systems and network infrastructure.
• Provides Network Engineering support for all network segments and applications.
• Performs network design, performance tuning and optimization across assigned networks and security infrastructure.
• Works with cross-functional teams to design solutions for expanding connectivity while maintaining overall network performance and integrity.
• Ensures accurate monitoring, metrics and alerting of network infrastructure including routers, switches, firewalls, intrusion prevention systems, VPN technology, load balancing systems, enterprise wireless, DNS, mail systems and network management solutions.
• Monitors performance and ensures system availability and reliability.
• Assists in coordinating equipment break / fixes.
• Identifies, prioritizes and manages security related risks, initiating and implementing assessment, penetration and related testing, identifying vulnerabilities and developing action plans for mitigation.

• Review, and govern enterprise network security architectures across internal networks, infrastructure services, and perimeter (DMZ) environments
• Provide architectural oversight and subject matter expertise for Network Detection and Response (NDR) platforms
• Define and review security patterns for infrastructure services
• Lead security architecture and control reviews for perimeter and DMZ environments
• Assess network, infrastructure, and perimeter security risks and recommend risk-based mitigation strategies
• Conduct and support security assessments, architecture reviews, and control evaluations for NDR
• Drive continuous improvement of network security standards, reference architectures, and control requirements across enterprise and perimeter domains
• Develop and maintain clear, audit-ready documentation for security architectures

Cyber Network Engineer

• Design, secure, and advance enterprise, cloud, and on‑prem network security capabilities
• Define and maintain the security roadmap for enterprise and end‑user network security platforms
• Serve as a subject matter expert in enterprise network technologies
• Define, review, and assess security controls for on‑prem and hybrid network environments
• Partner with Network Engineering teams to ensure secure design and operation
• Deliver secure hybrid and public cloud connectivity
• Provide cloud network security expertise across AWS, Azure, GCP
• Develop and maintain reference architectures, standard configurations, implementation procedures, and automation
• Leverage automation, orchestration, and AI‑driven capabilities to improve policy enforcement, threat detection, operational efficiency/response times across network security platforms

Senior Cyber Network Engineer

• Implement network builds from design through production, collaborating with Network Engineers to deliver on time and to spec.
• Build and expand Pilot's network footprint, from on-netting new buildings and standing up new network segments to supporting ground-up datacenter builds and infrastructure upgrades.
• Ensure implementation quality through peer review and validation before customer handoff, adhering to all external SLAs, internal SLOs, and Pilot network standards throughout.
• Create and maintain provisioning documentation, templates, and automation tools for all standard services.
• Provision all standard connectivity services including dedicated internet access, IP transit, point-to-point Ethernet, and DWDM circuits.
• Troubleshoot network connectivity issues, including fiber and access-layer equipment. Develop subject matter expertise on provisioned network components to improve troubleshooting capabilities and reduce resolution time.
• Serve as an escalation point for the Network Support team, handling complex issues that exceed Network Support documentation and processes. Escalate to Network Engineers based on project ownership or subject matter expert areas, providing thorough context to minimize time-to-resolution.
• Communicate proactively with customers throughout service delivery and issue resolution, providing clear updates and collaborating with Network Support Engineers, Network Engineers, and cross-functional teams to ensure seamless handoffs and timely project milestones.
• Participate in a shared on-call rotation with the team to ensure 24/7 escalation coverage and support availability.

Network Implementation Engineer

• Design network solutions for customer connectivity across Pilot's fiber and datacenter infrastructure, and manage their implementation through to completion in collaboration with Network Engineers and Network Implementation Engineers.
• Architect network topology for new builds and expansions across Pilot's fiber and datacenter footprint, defining the infrastructure blueprint and being hands-on in the field as needed to validate designs and support delivery.
• Develop and improve design standards for topology, provisioning, and circuit design, leveraging automation to increase consistency and reduce manual effort.
• Forecast required capacity with third-party networks and make recommendations to technical leadership to improve network performance and scalability.
• Plan, schedule, and perform maintenance for network improvements and remediation across Pilot's network, including impact assessment and rollback planning, in conjunction with Network Support and Customer Experience teams.
• Conduct research and perform evaluation for new network hardware, software, and AI-driven tools as assigned by Network Engineering and Leadership teams, ensuring responsible and effective adoption.
• Lead complex or non-standard network implementations from scoping through delivery, including new service types, novel topologies, or cross-platform integrations.
• Provision and turn up new equipment, connections, and customer circuits across Pilot's network, including hands-on work at data center and field locations alongside Pilot and third-party teams.
• Provision and troubleshoot private and exchange-based peering sessions with third-party networks.
• Review and approve provisioning documentation, templates, and automation tools developed by Network Implementation Engineers, driving adoption of automation across standard workflows.
• Serve as a primary point of escalation for the Network team to troubleshoot advanced connectivity and performance issues affecting Pilot's customers.
• Investigate alarms received via Pilot's monitoring systems to troubleshoot issues such as equipment failures, fiber cuts, and third-party outages.
• Lead root cause analysis for major incidents and drive implementation of preventive measures to improve network reliability.
• Engage directly with customers and their technical teams on solution design, service turn-up, and resolution of complex issues, ensuring a high-touch experience aligned with Pilot's customer-first approach.
• Serve as a mentor to Network Support Engineers, Network Engineers, Network Implementation Engineers, and other members of technical staff, both on an ad-hoc basis and via designed training sessions.
• Continuously improve Pilot's documentation of its network infrastructure.
• Participate in Network Engineering's Tier III on-call rotation to address escalated issues.

• Act as the final point of escalation for technical issues related to systems and servers.
• Diagnose, troubleshoot, and resolve complex technical issues involving server infrastructure, operating systems, and related services.
• Provide expert-level support for virtualization and cloud environments.
• Responsible for entering or updating service tickets and time and expenses in ConnectWise as it occurs
• Actively participate in disaster recovery and 911 situations relating to client systems and servers
• Provide the highest level of customer service, perception, and satisfaction
• Work through a daily schedule in ConnectWise of on-going ticket review
• Update tickets regularly and keep the customer and or team informed, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Work with vendors as needed
• Work with the Service Team Leads to ensure client requests are prioritized appropriately. Provide updates as necessary
• Provide guidance to Field Service Team Engineers on system solutions
• Maintain internal tools with system updates as necessary
• Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
• Maintain proactive work each month to keep systems updated
• Create and maintain internal documentation
• Serve as an SME and facilitate training as requested
• Help create internal processes, define standards, and implement best practices
• Serve on internal committees and task force as requested

• Design and operate the enterprise network while making its state visible and measurable
• Own runbooks and act as the engineering interface to our NOC
• Shape our remote access and VPN services
• Lead design and evolution of remote access and VPN services across ZTNA, SDP, SSL VPN, and client based approaches
• Design, deploy, and operate the enterprise network across offices, data centers, and remote sites
• Lead and participate in design reviews, partnering with Security, SRE, and IT to keep compliance and audit requirements built in
• Act as an escalation point for complex incidents and coach less experienced engineers through pairing, reviews, and documentation

Network Engineer – Remote Access, Wireless

• Support and uphold the Mission, Vision, and Values of WarHorse Gaming, LLC
• Assist with configuration, installation, and maintenance of LAN hardware, software, and telecommunications systems
• Monitor and perform basic troubleshooting of Cisco network infrastructure
• Review network architecture documentation and schematics with senior engineers
• Participate in testing and validation of network configurations
• Monitor network performance and ensure compliance with cybersecurity policies; escalate issues as needed
• Assist in implementing network upgrades and enhancements
• Provide basic user support for network-related hardware and configurations
• Support routers, firewalls, hubs, and gateway technologies
• Assist with hardware installations, system updates, and maintenance
• Perform additional duties as assigned

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