Manager

• Oversee production support, managing a team to deliver efficient and reliable digital platform and Velocity application performance.
• Collaborate with development teams, implementing best practices, and driving continuous improvement.
• Ensure timely resolution of production issues, prioritizing and managing resources effectively.
• Implement robust monitoring systems for proactive issue detection and efficient resolution.
• Document and communicate system changes, keeping stakeholders informed and aligned.
• Conduct regular performance reviews, providing constructive feedback for team development.

Manager – EDMS & BPM Support, Velocity Support

• Responsible for lending/financing Policies / Framework for specific products in UAE.
• Author and manage the credit criteria and Risk Asset Acceptance Criteria for specific products.
• Responsible for portfolio quality and portfolio management strategy by defining retail credit policy / lending / financing parameters.
• Responsible for the retail bank’s strategy on ‘Risk’ & ‘Growth’ areas through appropriate retail credit policy actions.
• Update and maintain Retail Credit Policy Manual which is the framework for the individual Product programs.
• Ensure all retail credit policies are aligned with the strategies’ orientation and target segment that the bank wants to grow.
• Ensure product programs in UAE for the products are aligned and standardized and are within the retail banking lending framework.
• Comprehensive review of the portfolios in UAE on an ongoing basis.
• Provide inputs on all strategic initiatives from retail risk perspective – portfolio, acquisitions, retail credit portfolio management, central bank regulation, provisioning norms for retail portfolios.
• Compliance with Central bank Regulations pertaining to retail risk – impact analysis and implementation.
• Actively work with business, risk, legal departments amongst others in developing portfolio strategy with respect opportunities and threats, risks and rewards and portfolio mix based on portfolio segmentation and performance as well as economic, market and competitive intelligence to grow the portfolio profitability, to focus on risk adjusted returns and economic profitability while keeping credit risk under control.
• Maintain predictability of portfolio performance through regular risk charge monitoring. Also, ensure the achievement of risk charge numbers on an ongoing basis by ensuring that they are within plan.
• Drive automation of policies and processes by working together with underwriting team and other relevant stakeholders.
• Review and recommend to senior managers all new product launches and any significant changes to existing policies.

Senior Manager, Retail Credit Policy

• Identify key social issues that align with the organization's mission and values.
• Develop innovative and effective social impact programs to address these identified needs.
• Manage all aspects of program implementation, from planning and budgeting to execution and evaluation.
• Collaborate with internal teams and external partners to ensure successful program delivery.
• Ensure programs adhere to ethical standards and comply with relevant regulations.
• Establish and maintain strong governance for social impact initiatives (clear approvals, documentation, and audit trail across grants/donations, sponsorships, and partnerships).
• Coordinate partner onboarding and ongoing monitoring (including reputational risk screening, conflict-of-interest checks, and safeguarding considerations) in collaboration with relevant internal functions.
• Develop program toolkits (implementation plans, partner reporting templates, evidence requirements, and communications guidelines) to standardize delivery across geographies/teams.
• Build and maintain strong relationships with community-based organizations, non-profits, and other stakeholders.
• Represent the organization at community events and meetings.
• Identify and engage potential partners for collaborative social impact initiatives.
• Foster a culture of community engagement within the organization.
• Manage grant programs (if applicable), including the application, review, and award process.
• Design and manage employee volunteering initiatives (partner identification, annual calendar, participation tracking, and impact reporting).
• Ability to independently prioritize workload in dynamic settings, balancing short-term demands with long-term strategic objectives.
• Experience supporting and contributing to strategic social priorities, including initiatives related to ESG, sustainability, community impact, or corporate social responsibility.
• Strong collaboration skills with a track record of working across cross-functional teams to advance social impact and strategic transformation agendas.
• Lead and coordinate end-to-end award submission processes, including content/submission development, stakeholder alignment, documentation collation, and timely submission, ensuring high-quality and compliant entries aligned with evaluation criteria.
• Establish a structured partnership management approach (partner scorecards, performance reviews, renewal decisions, and lessons learned).
• Develop metrics and indicators to measure the effectiveness of social impact programs.
• Collect, analyze, and interpret data to assess program outcomes and impact.
• Prepare reports and presentations to communicate program results to internal and external stakeholders.
• Use data and insights to inform program improvements and future strategies.
• Continuously evaluate program performance and recommend adjustments as necessary.
• Build and maintain a structured impact measurement framework (inputs → outputs → outcomes), including baselines, targets, and periodic KPI dashboards.
• Ensure evidence and documentation are “assurance-ready” (standardized partner reporting, validation checks, and secure storage of supporting proof).
• Translate impact data into clear insights and narratives for leadership updates, external disclosures, and program enhancement decisions.
• Contribute to the development of the organization's social impact strategy.
• Ensure social impact programs align with overall business goals and objectives.
• Research and analyze social trends and best practices to inform strategic decision-making.
• Develop annual work plans, budgets, and forecasts for social impact programs.
• Maintain a clear annual delivery roadmap for initiatives (themes, flagship programs, partnerships, volunteering), including milestones, dependencies, and resourcing needs.
• Coordinate with internal stakeholders to embed social KPIs into broader ESG/CSR reporting requirements where applicable.
• Support development of business cases for new initiatives, including expected outcomes, partner models, governance, and budget requirements.
• Communicate the organization's social impact work through various channels, including presentations, reports, website content, and social media.
• Develop content and messaging to raise awareness of the organization’s social impact work.
• Advocate for social change and promote the organization’s commitment to social responsibility.
• Build internal awareness for company mission and impact programs.
• Ensure communications are accurate, respectful, and compliant (consent for beneficiary stories/images, substantiated claims, and aligned approvals).
• Produce executive-ready updates (monthly/quarterly) highlighting progress, outcomes, risks, and planned mitigations.
• Coordinate impact storytelling and recognition (internal showcases, partner communications, awards submissions) to strengthen engagement and credibility.

Senior Manager, Social Impact

• Lead and manage the MGN Pak - Middleware & Platforms team, ensuring efficient operations and performance.
• Oversee the installation, configuration, and administration of IBM API Connect, including on-prem VMs and cloud environments.
• Monitor API performance and availability, ensuring optimal health and responsiveness.
• Lead incident resolution calls, providing expertise and guidance for root cause analysis.
• Analyze logs and identify issues within the IBM API Connect environment, implementing effective solutions.
• Maintain the CI/CD pipeline for API deployment and management, ensuring a seamless development process.
• Manage API lifecycles using the API Management Portal, across multiple API Catalogs.
• Implement security measures, including TLS Profiles and oAuth2 mechanisms, to secure the IBM API Connect environment.
• Interact with IBM Technical Support and Sales teams, representing the organization and resolving technical queries.
• Provide technical architecture insights, assist in discovery sessions, and respond to architecture and security questions.

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