Manager

• Successful end-to-end management of designated paid media accounts
• Meet pacing and KPI requirements for held accounts
• Own all Paid Search strategy, project ideation, road mapping, & testing, leading the team with confidence and direction
• Work with Account Managers and the Media Supervisor to identify client goals, priorities and efficiency requirements.
• Actively works to increase billing for existing accounts and propose opportunities to expand media coverage for new accounts
• Continually work to learn new strategies, test new platforms, and expand Cardinal’s Paid Media offerings
• Function as primary point of contact both internally and externally for all ‘owned’ accounts – responsible for pacing and performance of accounts
• Responsible for generating reporting, writing insights, and communicating with the client for designated accounts
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions
• Responsible for strategic ideation on all accounts, designing and adjusting campaign strategies to meet each client’s business goals (and internal objectives)
• Responsible for designing and deploying tests in accounts on a monthly and quarterly cadence (structural, targeting, creative & messaging, conversion, etc.)
• Responsible for continual testing, verification, and improvement of full-funnel structures.

Senior Media Manager, Healthcare

• This role is responsible for fostering exceptional customer satisfaction through ownership of operational relationships, managing risks, and driving SLA delivery.
• The role leads teams and solves complex issues, contributing to strategic growth and seamless service delivery.
• The role proactively manages issues that could impact service delivery, identifies and drives transformation optimization while managing scope, resources, cost of delivery and coordination.
• Develops and nurtures excellent customer satisfaction by owning operational relationships and understanding local requirements for strategic contributions.
• Serves as the primary contact for operational issues, managing performance metrics, reporting, and communication.
• Manages expense targets and ensures performance goals for service delivery, implementing corrective actions as needed.
• Manages risk for low-risk projects and supports timely, cost-effective SLA delivery across functions.
• Leads a team for seamless service delivery, contributes to service delivery plans, and supports custom solutions.
• Provides support to all account delivery managers within assigned region on issues such as management of difficult accounts and high-quality customer communications.
• Measures and reports KPIs, identifies revenue opportunities, and ensures compliance with policies and regulations.
• Drives alignment around business review meetings, regular reporting intervals, structures, and cadences.
• Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
• Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.

Customer Delivery Manager

• Own the end-to-end Problem Management process across the Americas region.
• Identify recurring incidents and service disruptions through proactive trend analysis.
• Lead Root Cause Analysis (RCA) activities and facilitate problem review meetings.
• Drive corrective and preventive actions to eliminate recurring issues.
• Ensure problem records, actions, and remediation plans are accurately tracked and completed.
• Measure and report on Problem Management KPIs and service improvement initiatives.
• Support Lead and coordinate Major Incident response activities when required.
• Facilitate technical bridges and stakeholder communications during critical incidents.
• Ensure timely resolution and escalation of high-priority service disruptions.
• Conduct post-incident reviews and document lessons learned.
• Analyze incident and request data to identify service trends and systemic issues.
• Develop operational and executive-level reporting using Power BI and ITSM tools.
• Present findings, risks, and recommendations to leadership teams.
• Drive Continual Service Improvement (CSI) initiatives aligned with ITIL best practices.
• Partner with Infrastructure, Network, Security, Application, Service Desk, and Operations teams.
• Track accountability and follow-up actions across multiple technical groups.
• Support governance activities and ensure adherence to Problem Management standards.

ITIL Problem Manager – Technology Infrastructure

• Oversees the formulation, development, and/or revision of operating policies, procedures, and strategies for contract lifecycle management
• Manages the drafting, negotiation, and approval of contract documents, including the research and resolution of contract issues, in accordance with corporate policies and legal requirements
• Manages all administrative tasks related to contract execution, including the routing, signing, scanning, and filing of contract documents
• Provides authoritative guidance to internal business teams and contract subordinates on corporate goals and objectives relating to contract activity
• Facilitates training sessions to ensure work product across internal business teams and contract subordinates is in compliance with corporate contracting standards
• Develops contract subordinates to assume more complex contract activity
• Reviews work output of contract subordinates for completeness and accuracy (quality), reassigns tasks as needed to accommodate volume fluctuations (quantity), and tracks both metrics against business needs, reporting status and key issues to Director of Contracts
• Partners with sales staff to understand upcoming contract needs for new deals and renewals
• Partners with legal counsel to develop, maintain, and revise contract templates and contracting guidelines to ensure uniform general terms and conditions
• Drives continuous improvement by overseeing and participating in special projects

Contracts Manager

• Partner with Sales and customers to develop service proposals, define expectations, and establish SLAs for service delivery.
• Serve as the single point of contact for service agreement execution, ensuring consistent, professional communication with customers and stakeholders.
• Lead customer service reviews, attend or facilitate on‑site meetings as needed, and manage escalations with a solution‑oriented approach.
• Gather and assess customer feedback to continuously refine and improve service offerings.
• Create and manage service program plans that ensure technical feasibility, financial viability, risk mitigation, and on‑time delivery.
• Identify and document customer requirements, delivery milestones, and schedule constraints to ensure alignment across teams.
• Monitor service performance against SLAs and customer expectations, ensuring commitments are met.
• Collaborate closely with Product Management, Customer Operations, Manufacturing, Planning, Technical Support, R&D, Quality, and Sales Account Managers.
• Influence stakeholders across functions to ensure successful service delivery while building strong foundations for future engagements.
• Lead team meetings, operations reviews, and alignment discussions to drive prioritization and decision‑making.
• Lead analysis related to resources, schedules, budgets, and risk assessment for service agreements.
• Monitor pricing, costs, quality, and delivery status, escalating issues when appropriate.
• Partner with resource managers to ensure appropriate staffing and provide input into capability development and service roadmaps.

Senior Service Delivery Manager – Individual Contributor

• Lead Orbia's most complex and high-impact security incidents, serving as a senior technical escalation point and coordinating response activity across internal teams, service providers, and business stakeholders.
• Design, maintain, and continuously improve incident response playbooks, runbooks, decision trees, and escalation procedures for the most critical incident types.
• Build and mature incident response automation and orchestration capabilities, including evidence collection workflows, enrichment pipelines, repeatable containment patterns, and case-management efficiency improvements.
• Design and lead cross-organizational incident readiness activities, including technical tabletop exercises, pre-staged response kits, crisis-response technical preparation, and business-unit escalation readiness.
• Drive proactive threat hunting and technical validation of detection and control coverage against emerging threats, using threat intelligence, incident learnings, behavioral analytics, and data from across Orbia's detection stack.
• Shape the incident response tooling strategy by evaluating integrations, identifying capability gaps, and partnering with engineering teams and vendors to improve the response toolset.
• Define, track, and report incident response operational metrics such as time to detect, time to contain, time to recover, case quality, and exercise outcomes, using the results to prioritize process and tooling improvements.
• Partner with Legal and Compliance, Security Architecture and Engineering, Cyber Threat Operations, and IT leaders to ensure evidence handling, forensic support, response coordination, and remediation execution are aligned during active incidents.
• Lead post-incident reviews and root-cause analysis for major incidents, translating findings into improvements in detection logic, response procedures, security controls, and operational resilience.

Manager jobs in Costa Rica

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Senior Media Manager, Healthcare

Customer Delivery Manager

ITIL Problem Manager – Technology Infrastructure

Contracts Manager

Senior Service Delivery Manager – Individual Contributor

Incident Response Manager