Learning and Development

• Build trusted customer relationships and provide a first-class TRIOS onboarding experience
• Provide prompt follow-up and attention to customer inquiries
• Communicate with customers via email, text, live chat, phone calls or any other communication method as outlined by management
• Plan the entire onboarding of your customers and assist them during their entire onboarding journey from the delivery date of their TRIOS until they are confident TRIOS users and scanning is a habit
• Verify product installation to ensure that there are no issues
• Delivers complete scanning hands-on training with the customer, together with a follow-up training guidance
• Monitor and follow up on the users onboarding journey
• Interact with other departments and local academies and escalate customers’ feedback further
• Tracking, Reporting, and administrative tasks
• Setting up the customer’s account
• Enter client information into CRM or project management software
• Monitor users’ progress through the onboarding journey and follow up.

Onboarding & Training Consultant

• Coordinate Course Production: Handle all aspects of online course production, including conducting market research, curating course objectives, defining target audiences, and collaborating closely with instructors.
• Manage Timelines and Budgets: Keep projects on track by managing production timelines and ensuring everything is completed on time and within budget.
• Collaborate with Teams: Work closely with our instructional design, marketing, creative, and sales teams to ensure our course content aligns with educational goals and meets the needs of our learners.
• Partner with Instructors: Build strong relationships with instructors, guiding them to prepare and rehearse course material.
• Ensure Quality & Relevance: Review course content, marketing copy, and sales materials for accuracy, clarity, and learner value.
• Problem-Solve with Ease: Tackle any challenges that arise during the production process with creativity and a positive attitude.
• Stay Innovative: Keep up-to-date with the latest educational trends and technology.

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Onboarding & Training Consultant

Learning Experience Coordinator