Learning and Development

• Owning and evolving RoomRaccoon’s career framework, growth tracks, and job mapping, ensuring clarity, fairness, and consistency across the organisation.
• Ensuring we have structured leadership pipelines, high-potential programs and succession reviews.
• Acting as a credible career partner and coach to employees, supporting structured career conversations and high-quality Personal Development Plans (PDPs).
• Enabling managers to drive progression, feedback, and capability building within their teams through training, coaching, and hands-on support.
• Partnership with senior leadership in shaping company-wide capability roadmaps, not just for the now but for the future needs of the business too.
• Designing and delivering development initiatives that build individual, team, and organisational capability aligned to business needs which is clearly outlined in an annual training calendar that drives voluntary participation.
• Full ownership of our internal training programme, which links employees to development material to advance within their current role as well as to advance beyond that, keeping all material relevant and updated in our RaccoonLearn Platform, ensuring its easily visible and accessible for all employees across our different knowledge resources (Guru / Dash), and updating individual records accurately when courses are completed.
• Actively driving internal mobility by identifying talent readiness, development gaps, and succession opportunities.
• Collaborating cross-functionally with People, Talent Acquisition, Leadership, and functional managers.
• Contributing to continuous improvement by beating yesterday in how you bring innovative ideas to develop, grow, and retain our people, leading change with managers and teams — not just delivering programs.
• Pro-actively develop and share analytics dashboards framing this role around measurable impact — not just activities.

Talent Development Specialist

• Deliver onboarding training for new members of the Booking team, ensuring a strong understanding of systems, workflows, and operational procedures
• Develop and implement structured training plans aligned with current operational needs
• Provide hands-on support to Booking & Operations teams, assisting with reservation-related tickets and tasks
• Ensure that all operational procedures, training content, and team practices comply with local market regulatory requirements across all countries of operation

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Talent Development Specialist

Booking Support Training Specialist