Inside Sales

• As a Business Development Representative, you’ll be the voice of BBB —connecting with businesses in our Texas territories to share the value of BBB Accreditation.
• You’ll make 100+ outbound calls daily , using a mix of leads from our extensive database, warm leads, self-sourced prospects, and inbound requests.
• Your goal? Build trust, communicate value, and close deals with integrity.

Business Development Representative – Inside Sales

• Identify, pursue, and develop new and existing customers within the Kansas City regional market to expand the service base for the Repair Center for MV/HV Motors & Transformers
• Conduct in-person customer visits, plant walk-throughs, and site assessments to uncover repair, refurbishment, maintenance and other potential service opportunities
• Develop and deliver technical proposals, presentations and quotations aligned with customer needs and repair capabilities for MV/HV Motors & Transformers
• Follow up proactively on proposals and opportunities to close business and improve win rates
• Collaborate closely with field service, repair operations and engineering teams to deliver seamless end-to-end customer solutions
• Manage service ticket queue to promptly answer customer or sales team enquiries for technical support and/or requests for service quotation
• Prepare and process motor and transformer repair quotations, revisions and pricing agreements
• Ensure all quotes, repairs and service jobs are tracked from inquiry to delivery to ensure customer satisfaction.

Inside Sales Professional – Motor Service

• Responsible for providing dependable service through accurate order entry, basic pricing, and secure payment handling.
• Processes orders across multiple channels, including phone, email, text, and counter, accurately and promptly.
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives.
• Maintains margin goals within established pricing guidelines.
• Coordinates with team members to ensure service commitments are met.

Inside Sales Associate

• Sales analysis: analyze customer sales data to identify sales trends and opportunities with management
• Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls
• Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing
• Serve as liaison between our Sales Agencies, Distributors & Territory Managers
• Answer questions via email or phone regarding existing orders in a timely manner
• Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies
• Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner
• Cross-reference other manufacturers part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions

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