Implementation Specialist

• Partner with Account Executives to lead technical discovery and deliver product demonstrations
• Act as a trusted advisor throughout the customer lifecycle
• Ensure alignment between customer goals and product roadmap
• Carry quota tied to new business acquisition and account growth
• Leverage AI to automate routine tasks and focus on strategic advisory

Enterprise Customer Engineer

• Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs)
• Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders.
• Own the long-term technical relationship across the entire customer lifecycle, ensuring continuous alignment between the customer’s evolving business goals and our product roadmap.
• Carry a variable quota tied directly to new business acquisition and/or ongoing account growth.
• Leverage AI agents and internal platforms to automate routine tasks, reclaiming your time for strategic customer advisory.

Senior Customer Engineer, Web3

• To serve as the account manager and first point of contact to business owners, introducing them to exciting opportunities for increasing their business visibility through online marketing
• Manage business inquiries by via phone, e-mail and/or live chat
• Provide outstanding service and support to client's advertisers, publishers and users
• Provide strategic advice and help solve issues by working closely in a consultative role with your client portfolio
• Implement creative ways to improve client relationships and promote other products.
• Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

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Enterprise Customer Engineer

Senior Customer Engineer, Web3

Senior Digital Customer Engineer