Implementation Specialist

• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
• Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
• Lead and manage client implementations to ensure smooth transitions.
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
• Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
• Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
• Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

Implementation Manager

• Partner with Account Executives to lead technical discovery and deliver product demonstrations
• Act as a trusted advisor throughout the customer lifecycle
• Ensure alignment between customer goals and product roadmap
• Carry quota tied to new business acquisition and account growth
• Leverage AI to automate routine tasks and focus on strategic advisory

Enterprise Customer Engineer

• Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs)
• Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders.
• Own the long-term technical relationship across the entire customer lifecycle, ensuring continuous alignment between the customer’s evolving business goals and our product roadmap.
• Carry a variable quota tied directly to new business acquisition and/or ongoing account growth.
• Leverage AI agents and internal platforms to automate routine tasks, reclaiming your time for strategic customer advisory.

Implementation Specialist jobs in Singapore

See all jobs on JobTailor

Implementation Manager

Enterprise Customer Engineer

Senior Customer Engineer, Web3