Implementation Specialist

• Spearhead the configuration of e-Builder for high-profile clients, modeling sophisticated business processes to drive maximum organizational efficiency.
• Champion software adoption by designing and delivering engaging training programs that empower client teams to master new digital workflows.
• Architect comprehensive process and data flows by analyzing complex business requirements and conducting strategic gap analysis.
• Drive continuous improvement by uncovering hidden barriers to software usage and implementing innovative solutions to overcome them.
• Partner closely with stakeholders to deliver high-impact status reports and evaluations that ensure project transparency and success.

Implementation Consultant – Managed Services

• Lead strategic initiatives from concept through implementation, including priorities, timelines, governance, risk management, and stakeholder alignment
• Develop and enhance operating frameworks, reporting, metrics, and presentations that improve visibility, decision-making, and organizational effectiveness
• Support resource and capacity planning, budgeting, workload analysis, and continuous improvement efforts to strengthen delivery of transactional legal services
• Partner with legal project leads to support complex transactions, including execution planning, resourcing, timeline management, and issue escalation
• Coordinate internal and external stakeholders to maintain momentum against key milestones, manage dependencies, and support organized, timely closings
• Provide advanced paralegal support for select M&A matters, including document review, drafting support, closing coordination, and guidance to less experienced team members when appropriate
• Contribute to onboarding, learning, and quality frameworks that support consistent service delivery and effective team operations

Legal Strategy, Planning & Implementation Manager

• Lead End-to-End Implementations
• Own the onboarding and implementation process from kickoff through go-live and stabilization.
• Manage project timelines, milestones, stakeholder communication, and execution across internal and external teams.
• Coordinate and drive implementation workstreams while also handling portions of the work directly.
• Configure customer environments using internal tools and workflows developed by Engineering.
• Ensure implementations stay on track, within scope, and deliver a strong customer experience.
• Drive Customer Adoption & Change Management
• Conduct current state workflow assessments and technical scoping conversations to understand how agencies operate and where BLTN fits.
• Document current state workflows and develop future state workflow maps that define how agencies will use BLTN in practice.
• Guide customers through change management and adoption challenges.
• Collaborate with Customer Success Managers to deliver onboarding sessions, training, and enablement for end users and administrators, with shared accountability for equipping agencies to use BLTN independently
• Act as a trusted partner to agency leadership, operators, and IT stakeholders throughout implementation.
• Build the Implementation Function
• Create scalable implementation playbooks, templates, processes, and best practices.
• Capture lessons learned and continuously improve how Multitude deploys customers.
• Help define the systems and operational infrastructure needed to scale implementations over time.
• Track implementation outcomes and identify ways to improve onboarding speed, adoption, and customer satisfaction.
• Collaborate Cross-Functionally
• Partner closely with Product, Engineering, and Customer Success to ensure successful customer launches.
• Translate customer needs and implementation feedback into actionable internal requests.
• Identify implementation risks early and help drive resolution across teams.
• Provide frontline customer insight that informs product and operational improvements.

Implementation Manager

• Grow with an Ownership Mindset: Champion continuous learning and innovation, tackle real problems, create tangible solutions, and drive results.
• Collaborate with Peers and Leaders Alike: Work in a transparent and respectful environment where feedback flows freely.
• Experience a High-Performance Culture and Clear Purpose: Achieve specific goals with shared accountability, celebrating milestones and learning from challenges.
• Drive the onboarding process for new merchants joining ShipBob.
• Guide merchants to configure and optimize software and fulfillment services confidently.
• Swiftly address challenges and provide scalable solutions to our merchants, setting them on the path to sustained success.
• Establish and maintain communication with key stakeholders to set expectations for key deliverables, timelines, and milestones.
• Proactively identify potential project risks and help develop mitigation strategies.
• Conduct tailored training sessions for all stakeholders based on merchant needs and specific dashboard configurations.

Senior Merchant Implementation Manager

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Implementation Specialist – Health Tech

• Develop and execute client-specific implementation strategy projects and successfully handle post-sale activities to retain large employee benefits group customers
• Drive and develop a customized implementation plan for each new national, mid-market, or regional account
• Serve as point person, both internally and externally, to ensure efficiency and consistency throughout implementations
• Gain insight into clients' culture, priorities, and goals to design and implement dynamic solutions
• Effectively convey diverse client needs and requests internally
• Drive the resources needed for successful implementations
• Respond to questions, provide requested documentation, and orchestrate internal process changes to fulfill client and broker requests
• Coordinate and manage multiple projects with demanding time constraints while meeting changing priorities and deadlines

Implementation Manager I – Voluntary Benefits

• Develop deep expertise in Snapsheet’s SaaS products to guide customers through implementations
• Lead end-to-end implementations for global insurance carriers
• Act as the primary project manager and day-to-day client contact, ensuring timely and high-quality launches
• Use a consultative approach to identify customer pain points, goals, and optimal platform configurations
• Create and manage implementation plans, including onboarding, training, integrations, and launch milestones
• Lead integration and configuration discussions with technical support as needed
• Identify opportunities for automation, engagement, and post-launch optimization using customer metrics
• Partner with training and Customer Success teams to drive adoption and ensure a smooth transition
• Drive proactive communication with customers and internal stakeholders
• Gather and translate customer feedback into product and enhancement recommendations
• Leverage competitive insights and best practices to improve client outcomes and grow the business

Strategy and Implementation Manager

• Lead customer implementations of iQueue for Operating Rooms from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout
• Partner with cross-functional Customer Success team members to ensure that the product and workflows are designed and configured accurately and optimally
• Conduct discovery and design sessions with clinical and operational stakeholders to understand workflows and align the solution to operational goals
• Partner with perioperative leadership to translate clinical needs into optimized workflows, driving decisions and stakeholder alignment at every stage of the implementation
• Engage and influence executive stakeholders to align on operational goals, drive adoption, and ensure accountability for achieving measurable outcomes
• Communicate technical requirements and ensure that customer IT and operational teams clearly understand data, integration, and setup needs
• Configure the product to reflect customer workflows, including block build, scheduling configurations, access management, and OR utilization optimization
• Design and execute validation and user acceptance testing to ensure system functionality, data accuracy, and workflow alignment prior to go-live
• Navigate complex data sets to troubleshoot issues, validate inputs, and support implementation decisions
• Lead change management efforts to drive adoption and ensure the product becomes the source of truth for OR analytics and other workflows (scheduling, staffing, etc.)
• Monitor implementation progress, proactively identify risks, and ensure readiness for successful go-live
• Travel up to 20–50% to customer sites

Product Implementation Manager, iQueue for Operating Rooms

• Own the technical relationship with a small number of strategic customers (typically 5–8)
• Build a deep working knowledge of each customer’s architecture, use cases, internal platform strategy, and adjacent toolchain; maintain a living technical account plan for each
• Drive deeper product integration by identifying opportunities to expand Mirantis usage into new workloads, clusters, environments, and teams — and by working with the customer to remove the technical blockers that stand in the way
• Lead technical alignment between the customer’s engineering and platform teams and Mirantis Product and Engineering; translate customer requirements into credible product input and translate roadmap into customer-relevant guidance
• Run regular technical cadences — architecture reviews, upgrade planning sessions, roadmap briefings, and health checks — both remotely and on-site at customer locations
• Partner closely with Support on high-impact cases for your accounts, alerting duties and hush severity issues, providing account context, accelerating resolution, and closing the loop on recurring issues through product and operational improvements
• Advocate internally for the customer across Product, Engineering, Support, and Customer Success; ensure their voice is represented in roadmap, release, and prioritisation discussions
• Collaborate with the account team — Technical Account Manager, Account Executive, and Solutions Engineer — without duplicating their remit; the boundary is clear: they own commercial, delivery, and pre-sales; you own sustained technical depth post-sale
• Contribute back to internal enablement, reference architectures, and best-practice guidance so patterns learned in one account benefit the wider customer base

Principal Customer Engineer – Openstack, Kubernetes

• Process and knowledge of all import types: eligibility, deduction, open enrollment for all our benefits plans within the Navia product offering and any corresponding discrepancy reports daily as needed.
• Monitor team e-mail account/Salesforce cases and respond to clients within 24 hours of request being assigned.
• Process production files within 2 business days, as assigned.
• Produce file testing error report/results within 3 business days and provide this to TPA/client, as assigned.
• Create and update file tracking with the most recent communication.
• Follow up on files in testing every week.
• Using FM to create a comprehensive account structure, as needed.
• Follow up on pending file requests every 2 weeks.
• Archiving file tracking and send IT sFTP archive request after 8 weeks of no response.
• Send weekly follow ups on active testing requests with no response.
• Independently host/drive conversations with TPAs regarding technical changes and make decisions for ongoing business processes, as needed.
• Request sFTP credentials from IT, as needed.
• Analyze and map changes for integration files, as assigned.
• Other duties/projects as assigned individually or as a team.

File Implementation Specialist

• Help Finance organizations use enterprise technology
• Define Finance Systems Strategies and see through execution
• Implement and effectively use technology offerings including Oracle-NetSuite
• Focus on providing the support needed to utilize new Finance technologies including NetSuite
• Help with finance transformation initiatives requiring finance and technology consulting support

Senior Associate, NetSuite ARM Implementation Consultant

• Plan, direct, coordinate, and report project activities in alignment with department standards and project management methodology.
• Oversee multiple department-level projects, ensuring timely deliverables within budgetary constraints and cost effectiveness.
• Drive project outcomes through planning, scope management, resource allocation, risk mitigation, and stakeholder communication.
• Assemble and lead project teams by assigning responsibilities, securing resources, and providing guidance to team members.
• Prepare and present key discussion topics, decisions, and recommendations to leadership.
• Proactively manage the people side of change to ensure the organization sustains project benefits.
• Define, collect, and analyze metrics to keep projects on target and recommend corrective actions as needed.
• Keep leadership informed of key issues impacting project completion, budget, or outcomes, and ensure timely problem resolution.

Project Implementation Manager I/II

• Redesign the Onboarding Model (Primary Focus)
• Lead & Evolve the Implementation Team
• Build a Scalable Enablement Engine
• Create Training Content That Replaces Live Training
• Leverage AI & Automation
• Optimize for Efficiency & Outcomes
• Cross-Functional Partnership

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