Implementation Specialist

• Build enablement programs, converting strategy, priorities, and product/value narratives into applicable learning experiences.
• Help deliver and maintain enablement assets including training (live and on-demand), value stories, assets and messaging frameworks by managing timelines, logistics, system setup and reporting measurable impact.
• Coordinate updates and revisions to enablement assets based on feedback, changes in offerings, or evolving priorities.
• Monitor and report on goals.
• Publish enablement content within Microsoft Teams, learning management systems (LMS) and Customer Relationship Management (CRM) tools.
• Perform quality checks to ensure enablement content is accurate, complete, and in consideration of intended learning goals.
• Help implement value stories and positioning guidance created by peers, ensuring sellers can easily access and apply them.
• Support seller readiness activities such as session facilitation, practice coordination, and reinforcement follow‑ups.
• Help translate complex content into clear, usable formats that support day‑to‑day selling conversations.
• Work with enablement and commercial operations peers to ensure smooth handoffs from design to execution.
• Act as a reliable execution partner who delivers enablement plans.

Enablement Implementation Specialist

• Lead the implementation process for PetDesk customers, work closely with customers to gather requirements, configure the software to their specific needs, and ensure a smooth and efficient onboarding experience
• Use a customer success-based conversation approach that focuses on educating customers on how we can help improve processes and save time. Conduct comprehensive training sessions to educate customers on how to use PetDesk's software features and functionalities effectively
• Understand each customer's unique requirements and challenges. Analyze and interpret results in our backend system to inform the customer, problem-solve through issues, and give an accurate and confident response
• Develop strong relationships with customers by providing exceptional service and support throughout the implementation process; act as a trusted advisor, offering guidance and best practices to help them optimize their use of PetDesk's client communication software
• Identify and resolve technical issues or challenges customers encounter during implementation. Collaborate with internal teams, including product support, Sales, and CS, to ensure timely resolution of issues and customer satisfaction.
• Maintain accurate documentation of customer interactions, implementation details, and configurations within our CRM. Generate reports and provide insights on implementation progress, challenges, and successes to internal stakeholders.
• Manage an onboarding pipeline which includes approximately 30-40 customers at any one time and undertake 3-4 customer calls a day.

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Enablement Implementation Specialist

Implementation Manager