Implementation Specialist

• Drive the end-to-end engineering design and validation for new business and large-scale project implementations using innovative technology and efficient operational workflows
• Lead design and validation of facility layouts and operating plans for ambient, cold chain, and regulated product storage and distribution
• Conduct data analysis, labor modeling, and financial validation to optimize operational efficiency and streamline distribution process
• Lead discussions and calls with internal and external stakeholders to gather critical information, resolve conflicts, and ensure alignment throughout the project lifecycle
• Perform post-implementation gap analyses with actionable items to drive continuous improvement and performance alignment
• Drive adoption of AI-powered engineering practices, identifying opportunities to modernize workflows and enhance team productivity
• Ensure project success by managing timelines, budgets, risk assessments, and stakeholder communications
• Support team development through mentoring, training, and contributing to process improvement initiatives
• Utilizes knowledge, technology investigation to provide the best return on investment for our clients
• Incorporates healthcare regulatory and industry knowledge when implementing a new solution

Senior Implementations Engineer

• lead and manage complex client onboarding engagements
• ensure successful adoption of the Orion platform
• balance multiple projects and adapt processes to client needs
• drive client satisfaction through proactive risk management
• serve as a mentor and resource for junior team members
• contribute to continuous improvement of onboarding processes
• independently manage client onboarding engagements using GuideCX, Smartsheet, or related platforms
• track onboarding performance metrics such as timeline adherence, task completion, and client satisfaction
• coordinate cross-functional teams and align stakeholders to shared objectives
• identify risks, bottlenecks, and potential issues proactively; escalate and resolve as needed
• lead multiple onboarding projects simultaneously, balancing priorities effectively
• receive and analyze client feedback to recommend process improvements

Reporting Implementation Specialist

• Grow with an Ownership Mindset: Champion continuous learning and innovation, tackle real problems, create tangible solutions, and drive results.
• Collaborate with Peers and Leaders Alike: Work in a transparent and respectful environment where feedback flows freely.
• Experience a High-Performance Culture and Clear Purpose: Achieve specific goals with shared accountability, celebrating milestones and learning from challenges.
• Drive the onboarding process for new merchants joining ShipBob.
• Guide merchants to configure and optimize software and fulfillment services confidently.
• Swiftly address challenges and provide scalable solutions to our merchants, setting them on the path to sustained success.
• Establish and maintain communication with key stakeholders to set expectations for key deliverables, timelines, and milestones.
• Proactively identify potential project risks and help develop mitigation strategies.
• Conduct tailored training sessions for all stakeholders based on merchant needs and specific dashboard configurations.

Senior Merchant Implementation Manager

• Develop deep expertise in Snapsheet’s SaaS products to guide customers through implementations
• Lead end-to-end implementations for global insurance carriers
• Act as the primary project manager and day-to-day client contact, ensuring timely and high-quality launches
• Use a consultative approach to identify customer pain points, goals, and optimal platform configurations
• Create and manage implementation plans, including onboarding, training, integrations, and launch milestones
• Lead integration and configuration discussions with technical support as needed
• Identify opportunities for automation, engagement, and post-launch optimization using customer metrics
• Partner with training and Customer Success teams to drive adoption and ensure a smooth transition
• Drive proactive communication with customers and internal stakeholders
• Gather and translate customer feedback into product and enhancement recommendations
• Leverage competitive insights and best practices to improve client outcomes and grow the business

Strategy and Implementation Manager

• Implementation Project lead for planning, design, communication, and execution of scoped requirements
• Creation and utilization of customer project plans, risk identification and remediation planning
• Responsible for internal and external program documentation
• Effectively hosts project calls & discovery workshops with onboarding clients
• Develop and execute strategies to achieve workable customer solutions in line with company goals and scope requirements
• Ensure KPIs (Key Performance Indicators) are on target and effectively communicated to all levels of the organization
• Management of internal and external project expectations and communication
• Organization of customization scoping, documentation, tracking, and invoicing (as applicable)
• Ensures testing of application functionality alongside the Technical Implementation Specialist
• Successful team coordination of initial customer implementation and ongoing platform upgrades
• Manage a team of technical specialists responsible for platform build and project plan execution
• Responsible for overall project quality control throughout development, maintaining brightfin delivery standards
• Establish and maintain strong business relationships with internal and external teams
• Coordinates training and lifecycle transition stages internally and externally
• Identifies business value provided by the contracted solution; understands the business objectives of customers at various stages of the relationship to align services with those objectives
• Capture system or process enhancement opportunities; document and communicate enhancements to appropriate internal stakeholders for work/cost estimations.
• Maintains up to date brightfin application technical knowledge and industry best practices
• Ensures tools are in place for optimal operational efficiency based on brightfin initiatives.

Implementation Manager

• Redesign the Onboarding Model (Primary Focus)
• Lead & Evolve the Implementation Team
• Build a Scalable Enablement Engine
• Create Training Content That Replaces Live Training
• Leverage AI & Automation
• Optimize for Efficiency & Outcomes
• Cross-Functional Partnership

See all jobs on JobTailor

Senior Implementations Engineer

Reporting Implementation Specialist

Senior Merchant Implementation Manager

Strategy and Implementation Manager

Implementation Manager

Customer Enablement & Implementation Manager