Implementation Specialist

• Supports the SVP, Chief Growth Officer in executing growth strategies with a primary focus on client implementation quality, delivery performance, and execution integrity.
• Oversees and is accountable for quality assurance across client implementations, including adherence to documented requirements, contractual obligations, and internal delivery standards.
• Drives accountability for implementation accuracy, completeness, and timeliness, including oversight of post ‑ implementation reviews and corrective action plans.
• Leads continuous improvement efforts to strengthen delivery quality, operational controls, and client experience, informed by implementation outcomes and client feedback.
• Provides executive oversight of the Implementation, Technical Oversight, and Business Development Systems teams to ensure quality controls are embedded throughout the implementation lifecycle.
• Establishes and monitors quality metrics, service standards, and performance indicators and guarantees related to client onboarding, product activation, and ongoing delivery.
• Identifies, escalates, and mitigates delivery risks, including implementation defects, documentation gaps, or breakdowns in cross ‑ functional handoffs.
• Provide operational and quality oversight for assigned functional areas, ensuring processes, controls, and outputs meet defined standards, regulatory requirements, and internal policies.
• Own end ‑ to ‑ end issue management, including intake, triage, root cause analysis, remediation planning, and closure of operational, compliance, or provider ‑ related issues.
• Establish and oversee quality assurance and control frameworks, including routine monitoring, exception tracking, testing, and documentation of corrective actions.
• Monitor trends in errors, defects, rework, complaints, and escalations; implement preventive controls and process improvements to reduce recurrence.
• Partners with the Accreditation and Clinical Quality teams to ensure client implementation and delivery practices align with applicable accreditation standards, service excellence requirements, and clinical quality expectations, including readiness for audits, reviews, and ongoing compliance obligations.
• Advances company quality objectives by embedding accreditation ‑ informed quality standards into client delivery models, implementation governance, and continuous improvement initiatives, ensuring consistency between client outcomes, regulatory expectations, and Navitus ’ s broader quality strategy.
• Partners with Sales, Product, Customer Success, Proposals, and Navitus leadership teams to ensure that market feedback is reflected in the delivery of services, marketing presentations, and responses to RFPs.
• Ensure adherence to policies, procedures, and contractual requirements, and support audit readiness through strong documentation, evidence management, and issue remediation.
• Collaborates with VP, Enterprise Product Strategy to ensure products and services are designed and implemented in a manner that supports consistent, high ‑ quality delivery.
• Partners with Navitus leadership to refine implementation models, operating cadences, and governance forums focused on delivery quality and client outcomes.
• Enhances Navitus’s reputation for excellence by ensuring reliable, high ‑ quality service delivery to clients and partners.
• Drives accountability for value realization through oversight of the Implementation team and post-implementation program reviews.
• Leads, develops and inspires high ‑ performing teams by providing strategic direction, aligning talent and resources with organizational goals, and emphasizing accountability, quality ownership, and continuous improvement across key initiatives.
• Mentor and develop team members through coaching, feedback, and career planning, building a strong pipeline of future leaders and supporting professional growth.
• Participates in, adheres to, and supports compliance, people and culture, and learning programs.
• Performs other duties as assigned.

VP, PBM Client Implementation – Delivery Quality

• Accountable for leading and executing growth initiatives with a strong emphasis on high‑quality client implementation
• Oversees and is accountable for quality assurance across client implementations
• Drives accountability for implementation accuracy, completeness, and timeliness
• Leads continuous improvement efforts to strengthen delivery quality and operational controls
• Provides executive oversight of the Implementation, Technical Oversight, and Business Development Systems teams
• Establishes and monitors quality metrics, service standards, and performance indicators
• Identifies, escalates, and mitigates delivery risks
• Owns end‑to‑end issue management
• Establishes and oversees quality assurance and control frameworks
• Partners with the Accreditation and Clinical Quality teams to ensure practices align with accreditation standards
• Partners with Sales, Product, Customer Success, Proposals, and leadership teams to ensure market feedback is reflected
• Collaborates with VP, Enterprise Product Strategy to ensure products and services support delivery quality.

• Grow with an Ownership Mindset: Champion continuous learning and innovation, tackle real problems, create tangible solutions, and drive results.
• Collaborate with Peers and Leaders Alike: Work in a transparent and respectful environment where feedback flows freely.
• Experience a High-Performance Culture and Clear Purpose: Achieve specific goals with shared accountability, celebrating milestones and learning from challenges.
• Drive the onboarding process for new merchants joining ShipBob.
• Guide merchants to configure and optimize software and fulfillment services confidently.
• Swiftly address challenges and provide scalable solutions to our merchants, setting them on the path to sustained success.
• Establish and maintain communication with key stakeholders to set expectations for key deliverables, timelines, and milestones.
• Proactively identify potential project risks and help develop mitigation strategies.
• Conduct tailored training sessions for all stakeholders based on merchant needs and specific dashboard configurations.

Senior Merchant Implementation Manager

• Develop automation prototype design solutions tailored to the needs of each project
• selecting and integrating MHE equipment and creating detailed system layouts
• Analyze, procure and integrate the necessary MHE equipment into the automation system
• Collaborate with Operations, Engineering, Maintenance, and site leaders to understand their specific requirements
• Analyze current material handling processes and workflows to identify opportunities for optimization
• Test the material handling automation system to ensure functionality

Senior Automation Implementation Engineer

• Develop deep expertise in Snapsheet’s SaaS products to guide customers through implementations
• Lead end-to-end implementations for global insurance carriers
• Act as the primary project manager and day-to-day client contact, ensuring timely and high-quality launches
• Use a consultative approach to identify customer pain points, goals, and optimal platform configurations
• Create and manage implementation plans, including onboarding, training, integrations, and launch milestones
• Lead integration and configuration discussions with technical support as needed
• Identify opportunities for automation, engagement, and post-launch optimization using customer metrics
• Partner with training and Customer Success teams to drive adoption and ensure a smooth transition
• Drive proactive communication with customers and internal stakeholders
• Gather and translate customer feedback into product and enhancement recommendations
• Leverage competitive insights and best practices to improve client outcomes and grow the business

Strategy and Implementation Manager

• Lead and deliver greenfield implementations of Dynamics 365 Finance and CRM modules.
• Translate business requirements into functional and technical solution designs.
• Configure, customize, and deploy Dynamics 365 Finance and CRM solutions.
• Own full lifecycle implementations including requirement gathering, design, build, testing, deployment, and hypercare support.
• Design and implement voice/telephony integrations with Dynamics 365 (CTI, call routing, call logging, screen pops, case creation).
• Collaborate with telephony vendors and infrastructure teams on integration design.
• Design and manage integrations using Power Platform, Azure services, and APIs.
• Support data migration, validation, and reconciliation activities.
• Ensure security, compliance, and governance standards are met.
• Collaborate with business and IT stakeholders and provide implementation best-practice guidance.

Dynamics 365 Implementation Consultant

• Plan, direct, coordinate, and report project activities in alignment with department standards and project management methodology.
• Oversee multiple department-level projects, ensuring timely deliverables within budgetary constraints and cost effectiveness.
• Drive project outcomes through planning, scope management, resource allocation, risk mitigation, and stakeholder communication.
• Assemble and lead project teams by assigning responsibilities, securing resources, and providing guidance to team members.
• Prepare and present key discussion topics, decisions, and recommendations to leadership.
• Proactively manage the people side of change to ensure the organization sustains project benefits.
• Define, collect, and analyze metrics to keep projects on target and recommend corrective actions as needed.
• Keep leadership informed of key issues impacting project completion, budget, or outcomes, and ensure timely problem resolution.

Project Implementation Manager I/II

• Redesign the Onboarding Model (Primary Focus)
• Lead & Evolve the Implementation Team
• Build a Scalable Enablement Engine
• Create Training Content That Replaces Live Training
• Leverage AI & Automation
• Optimize for Efficiency & Outcomes
• Cross-Functional Partnership

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