Implementation Specialist

• Manage ERP implementations end-to-end, from scoping through to go-live.
• Document business processes and client requirements to inform solution design.
• Configure and customise Acumatica to meet client-specific business needs.
• Deliver end-user training to ensure smooth system adoption.
• Develop forms, reports, and customisations tailored to client requirements.
• Collaborate with the development team on data conversions and technical database customisations.
• Provide ongoing consulting services to existing clients post-implementation.

MYOB Acumatica Implementation Consultant

• Working directly with clients' project teams to support their implementation and delivery timelines.
• Explaining the product to clients, crafting solutions using LUSID, and delivering technical content, system configuration and training.
• Shipping platform configurations and contributing code directly to deliver client-specific capability and solve problems at the edge, while partnering with our London-based Product and Engineering teams on larger feature requests.
• Workshopping solutions and documenting requirements so our Product and Engineering teams can specify, build and test new functionality.
• Working with Delivery Managers to scope and estimate work and build coherent, deliverable implementation plans.
• Contributing to client deliverables and documentation.

Graduate Implementation Engineer

• Own Customer Activation
• You’ll lead the technical onboarding for new customers - configuring integrations, enabling features, and guiding them to first value with confidence and clarity.
• Drive Adoption and Growth
• You’ll help customers unlock the full potential of Aircall by monitoring product usage and identifying adoption opportunities.
• Manage Renewals and Value Realization
• You’ll validate system health, ensure adoption goals are met, and demonstrate ROI through clear value metrics.
• Lead Add-On Activations
• You’ll oversee the setup and activation of new modules ensuring features are properly configured.
• Proactively Monitor and Support Your Portfolio
• Each week, you’ll review customer health signals and product telemetry to prevent risk.
• Manage Customer Escalations
• When critical issues surface, you’ll coordinate Support, Product, and Engineering.
• Collaborate Across the Business
• You’ll partner with Account Managers, Support, and Solutions Engineers to deliver a seamless customer journey.

Customer Engineer

• Lead end-to-end implementation projects from initiation through client launch and post-launch follow-up
• Develop detailed implementation plans, timelines, and launch schedules in collaboration with clients and internal teams
• Manage complex, multi-stakeholder projects across multiple geographies including APAC and global markets
• Identify risks early and implement effective mitigation strategies to keep projects on track
• Act as a lead consultant and trusted advisor to Sales, Customer Success Managers, and clients
• Facilitate client and manager orientations using in-person, webinar, or alternative delivery formats
• Collaborate with Onboarding, Communications, and other internal teams to ensure smooth platform setup and launch readiness
• Share knowledge, support best practice development, and contribute to continuous improvement across the team
• Maintain strong understanding of TELUS Health processes, systems, platform capabilities, and client requirements
• Support special projects and ad hoc tasks as required

Implementation Specialist jobs in Australia

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MYOB Acumatica Implementation Consultant

Graduate Implementation Engineer

Customer Engineer

Implementation Manager