IT Support

• Install, configure, and commission IT equipment.
• Diagnose and resolve hardware and software incidents.
• Perform preventive and corrective maintenance operations.
• Document interventions, procedures, and technical solutions.
• Maintain and update incident management and tracking tools (ITSM).
• Support and advise users professionally and with a pedagogical approach.
• Contribute to the continuous improvement of support processes.

IT Support Technician

• Conduct high-quality, time-efficient audits within the allocated budget in complex areas
• Identify key risks and assess the control environment using data analytics
• Prepare clear and meaningful audit reports highlighting key findings
• Coach and train line managers and cultivate relationships and an open environment
• Contribute to the development of the audit function (tools, processes and methodology)

Audit Manager

• Coordinate and track incoming IT support requests and incidents;
• Support employees with software tools setup;
• Assist with onboarding and offboarding processes from the IT side;
• Manage user accounts, permissions, and access requests;
• Support administration of Jira, and Confluence, Google Workspace, etc;
• Assist with managing user groups, permissions, roles, and spaces;
• Help maintain workflows, automations, dashboards, and reporting configurations;
• Maintain IT inventory, equipment records, and software licenses;
• Escalate technical issues to appropriate engineering or infrastructure teams;
• Support smooth daily operations of internal tools and workplace technology.

IT Support Coordinator

• Provide support and operate several duties related to end-users' IT environment that includes: End-user systems management
• Deployment of end-user hardware and software using supplied installation instructions and tools, including handover to end-users.
• Follow up of end-user equipment lifecycle from procurement to disposal
• Identification, recording, categorization, investigation and prioritization of incidents and requests related to end-users' environment
• Support IT-related tasks connected to our offices in Geneva, Lausanne and Zurich
• Corporate IT support & management
• Administration, maintenance and improvements of corporate applications
• Administration of corporate IT infrastructure (Local Network, Printers, Small Devices)
• Access rights management.

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IT Support Technician

Audit Manager

IT Support Coordinator

IT Technician