IT Support

• Generate new leads through targeted research and prospecting activities
• Qualify, negotiate and close deals up to CHF 200,000
• Support customers with complex issues promptly and effectively
• Build and maintain customer relationships through regular communication
• Anticipate and capitalize on upsell and cross-selling opportunities
• Develop and implement targeted customer retention measures
• Inform internal stakeholders about customer needs
• Develop roadmaps for A‑accounts
• Analyze sales data and customer feedback to identify trends
• Develop sales strategies for individual A‑accounts and specific industries

Customer Development Manager, IT Services

• Creation, review and execution of IT disaster recovery plans and tests
• Coordination and oversight of IT disaster recovery tests
• Raising team awareness of disaster recovery topics and providing training
• Continuous development of disaster recovery capabilities and preparation of reports
• Technical coordination of recovery actions in the event of an incident

Senior IT Recovery Manager, Backup Engineer

• As lead auditor, play a key role within the Group’s internal audit function as the “third line of defence,” ensuring a robust control environment by conducting risk‑based audits across front, middle and back offices
• Advise managers on risk mitigation
• Identify risks in front‑office, middle‑office and back‑office processes as part of global audits, frequently focusing on internal controls, credit management and compliance
• Provide audit perspective and guidance on process efficiency, effectiveness and risk minimization when establishing departments or branches, as well as during change management initiatives
• Prepare audit reports summarizing key findings and work closely with the Head of Internal Audit
• Continuously assess risks related to the bank’s reputation and its protection, while ensuring compliance with applicable regulations
• Lead the further development of audit methodology in line with audit requirements
• Monitor the quality and application of audit methodology
• Participate in ad hoc projects

Audit Manager – Private Banking

• Analyze and assess Wealth Management risks assumed by the business
• Control market, credit, operational, legal and compliance risks
• Identify and evaluate the effectiveness of controls designed to mitigate those risks
• Provide practical, innovative and value‑adding solutions to identified issues
• Prepare audit reports for senior management at local, global, functional and Group levels
• Communicate regularly and transparently with senior management about findings or risks
• Monitor results, risk profile and developments within Wealth Management and Risk & Compliance, and contribute to periodic reassessment of the audit plan

Group Audit Manager – WM Risk & Compliance

• Install, configure, and commission IT equipment.
• Diagnose and resolve hardware and software incidents.
• Perform preventive and corrective maintenance operations.
• Document interventions, procedures, and technical solutions.
• Maintain and update incident management and tracking tools (ITSM).
• Support and advise users professionally and with a pedagogical approach.
• Contribute to the continuous improvement of support processes.

IT Support Technician

• Conduct high-quality, time-efficient audits within the allocated budget in complex areas
• Identify key risks and assess the control environment using data analytics
• Prepare clear and meaningful audit reports highlighting key findings
• Coach and train line managers and cultivate relationships and an open environment
• Contribute to the development of the audit function (tools, processes and methodology)

IT Support jobs in Switzerland

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Customer Development Manager, IT Services

Senior IT Recovery Manager, Backup Engineer

Audit Manager – Private Banking

Group Audit Manager – WM Risk & Compliance

IT Support Technician

Audit Manager