IT Support

• Assist users with technical issues and troubleshooting incidents
• Ensure smooth day-to-day operations
• Act as the first point of contact for users
• Provide professional support and ensure a positive customer experience
• Manage more complex technical issues as an L2 Support Specialist
• Investigate incidents in greater depth
• Work closely with internal technical teams to resolve customer problems efficiently

IT Helpdesk Support Specialist – French-Speaking

• Provide Level 1–2 support for HR systems, integrations, and HR service management tools.
• Investigate and resolve low to moderate complexity issues related to HR processes, workflows, permissions, interfaces, and employee data.
• Monitor SLAs and KPIs for HR Technology and Projects, analyze case drivers, root causes and system defects, facilitate operational prioritization.
• Monitor and analyse HR solutions roadmap incl new releases and maintain enhancement backlog.
• Support users with system navigation, transactions, approvals, and troubleshooting.
• Monitor integration errors and coordinate issue resolution with technical teams and vendors.
• Perform routine system administration and data maintenance activities.
• Support testing activities for releases, patches, and enhancements.
• Maintain support documentation, knowledge articles, and operational procedures.
• Escalate complex issues to architects, product owners, or technical teams when required.

People Systems Support Specialist

• Support colleagues with day-to-day IT issues (laptops, accounts, software)
• Assist with meeting room tech & hardware setup (Zoom, printers, etc.)
• Set up and configure Windows & Mac devices
• Help manage Microsoft 365 & Google Workspace
• Assist in network upgrades, post-testing after normal business hours to provide backup and on-call support.
• Operate in a hybrid working environment with initial onsite support required
• Document solutions and learn IT best practices from experienced professionals

IT Administrator Intern

• Setting and maintaining the Hiscox enterprise architecture approach and strategy, creating innovative and actionable plans.
• Guiding and contributing to current projects and programmes to measure effectiveness of programs and return of investment goals.
• Accountable for specifying technical standards and patterns that assist in developing a secure, scalable governance and operating model.
• Selecting technologies within a layered domain architecture to meet information technology and business requirements.
• Designing standards, frameworks, and processes to support and facilitate projects for the enterprise.
• Creating the high-level architecture strategy and guiding implementation teams on the choice of components, standards and patterns to use in the design and implementation phases.
• Providing effective and proactive support and expertise to programmes and projects, ensuring that solution design is consistent and aligned with the architectural integration approach and roadmap, optimising solution delivery and business benefits.
• Providing support in the creation and implementation of transition architectures, ensuring solutions are migrated and delivered in line with Enterprise Architecture approach and roadmap.
• Interpreting and contextualising business requirements into scalable and manageable solution and design specifications that align with the overall business vision.
• Advising technical teams on performance, scalability, reliability, monitoring and other operational concerns over integration solutions on the live platforms.
• Working closely with Solution Architecture/Designers to ensure consistency and quality of solutions and knowledge sharing.
• Leading, advocating and driving adoption of “best practices” to ensure the standardisation of integration architecture outputs across the enterprise architecture function through the architecture governance processes and bodies (Architecture Review Board and Technical Design Authority).
• Documenting and maintaining all architectural artefacts and providing support to all business and assembling all system components.
• Managing engagement with 3rd Party entities (vendors/partners/consultancies), where necessary, through RFI and/or RFP processes or any other Hiscox approved process.
• Playing a pivotal role in the formulation of short/medium/long term Enterprise Architecture strategies and ensuring their alignment with and effective support of Hiscox strategic business objectives.

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IT Helpdesk Support Specialist – French-Speaking

People Systems Support Specialist

IT Administrator Intern

Principal Enterprise Architect