IT Support

• Define, design, and implement IT initiatives aligned with business objectives.
• Connect business needs with technology solutions.
• Collaborate with multiple stakeholders to drive digital transformation initiatives.

IT Project Manager

• Provide first-line technical support by resolving basic hardware, software, and access issues for users.
• Assist with setting up workstations, devices, and standard software to ensure employees are ready to work.
• Follow troubleshooting procedures to identify and resolve common technical problems.
• Monitor and update helpdesk tickets to ensure requests are tracked and handled efficiently.
• Investigate recurring issues and flag them to senior IT staff to improve system reliability.
• Help maintain simple documentation and user guides to support smoother IT operations.
• Communicate clearly with users to understand issues and explain solutions in a friendly way.
• Collaborate with the IT team to escalate complex problems and learn best practices.
• Support continuous improvement by suggesting small workflow or documentation enhancements.
• Develop automations to improve efficiency using low-code tools.
• Perform data gathering and analysis to better understand, characterize and improve IT Operations.

IT Helpdesk

• Provide first-line technical support by resolving basic hardware, software, and access issues for users.
• Assist with setting up workstations, devices, and standard software to ensure employees are ready to work.
• Follow troubleshooting procedures to identify and resolve common technical problems.
• Monitor and update helpdesk tickets to ensure requests are tracked and handled efficiently.
• Investigate recurring issues and flag them to senior IT staff to improve system reliability.
• Help maintain simple documentation and user guides to support smoother IT operations.
• Communicate clearly with users to understand issues and explain solutions in a friendly way.
• Collaborate with the IT team to escalate complex problems and learn best practices.
• Support continuous improvement by suggesting small workflow or documentation enhancements.
• Develop automations to improve efficiency using low-code tools.
• Perform data gathering and analysis to better understand, characterize and improve IT Operations

Junior IT Helpdesk

• Assist users with technical issues and troubleshooting incidents
• Ensure smooth day-to-day operations
• Act as the first point of contact for users
• Provide professional support and ensure a positive customer experience
• Manage more complex technical issues as an L2 Support Specialist
• Investigate incidents in greater depth
• Work closely with internal technical teams to resolve customer problems efficiently

IT Support jobs in Portugal

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IT Project Manager

IT Helpdesk

Junior IT Helpdesk

IT Helpdesk Support Specialist – French-Speaking