IT Support

• Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes.
• Monitor online deposit accounts by reviewing documentation and account activity for potential fraud while ensuring compliance with banking policies, procedures, and regulatory requirements.
• Conduct deposit reviews and audits, analyze data and produce clear, actionable reports.
• Perform third-party vendor due diligence to ensure partners meet our standards for security, compliance, and reliability.
• Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues and streamline communication.
• Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.

Deposit Specialist

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• Provide leadership and direction for the development and execution of enterprise-wide IT systems and infrastructure to support business goals.
• Focus on implementing architectural policies and frameworks, managing high-impact technology programs, and evolving data management, application, and integration architectures.
• Collaborate with senior leadership, including the CIO, to contribute to the enterprise technology roadmap and ensure compliance with architectural standards for scalability, security, and efficiency.
• Manage the architecture, design, and execution of key strategic technology programs and initiatives with enterprise-wide impact.
• Evaluate and recommend hosting environments (on-premise and cloud) to meet business requirements and align with strategic goals.
• Align technology solutions with business objectives to support efficient, scalable, and secure IT systems.
• Implement and manage enterprise data management, API, and integration architectural frameworks to enhance data availability, usability, and security.
• Optimize the use of technology resources while ensuring compliance with architectural standards.
• Contribute to defining and managing the enterprise technology roadmap and related policies in partnership with the Office of the CIO.
• Serve as a key advisor to senior leadership on enterprise IT systems and infrastructure.
• Lead and support the IT Architecture Committee to research solutions, evaluate designs, improve systems, and collaborate with contractors and vendors to implement solutions.
• Foster cross-functional collaboration to identify and implement technology solutions that address business needs.
• Monitor adherence to enterprise data management and integration frameworks by project and system support teams.
• Ensure compliance with standards for data availability, retention, archiving, scalability, security, and metadata management.
• Delegate operational aspects of compliance monitoring to analysts or technical leads as appropriate.

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Deposit Specialist

Claims Compliance Audit Specialist

Senior Manager, Enterprise Architecture