IT Support

• Lead and execute the deployment of IT infrastructure and network for the new manufacturing facility in Penang
• Manage a local IT team of up to 4 FTEs, covering infrastructure, networking, end-user services, and support operations
• Participate in IT infrastructure planning during facility construction phases (design review, FIT-out, FAT/SAT)
• Coordinate with general contractors, electrical consultants, and low-voltage subcontractors for IT scope
• Set up on-premises IT server rooms, including rack layout, power distribution, cooling, and cable management
• Deploy and manage server environments, including Active Directory, DNS, DHCP, file/print services, and backup solutions
• Maintain comprehensive and accurate as-built documentation, network diagrams, system inventories, and standard operating procedures (SOPs)
• Design and implement IT networks, including core, distribution, and access layers
• Support business operations, optimize existing systems, and plan future upgrades
• Ensure all local IT operations align with AIXTRON's ISO 27001 certified Information Security Management System (ISMS)

IT Manager

• Configure and deploy new desktops/laptops/mobile devices for employees.
• Define, follow, automate, and improve user on-boarding and off-boarding and provide a great user experience.
• Build, maintain, and improve inventory of IT assets.
• Support and troubleshoot endpoints, network devices, and peripheral issues.
• Continuously improve IT support procedures and checklists.
• Manage regional IT infrastructure across multiple locations.
• Manage operations and requests for directory and authentication.
• Ensure compliance of company-issued laptops with baseline standards (including ensuring patches and configurations on IT assets).
• Assist in periodic audits on user access to systems.
• Create, modify, and troubleshoot Jira Project boards.
• Write scripts and code to automate repetitive tasks and system configurations.
• Conduct awareness training for users.
• Provide second- and third-tier technical support for user access enquiries.
• Actively perform ticket management and participate in project meetings/audits/inspections.
• Participate in ongoing and new projects in the IT & Enterprise Security team.
• Monitor automation systems and perform regular maintenance to ensure reliability.
• Leverage AI tools to improve support efficiency, streamline troubleshooting, and enhance documentation and knowledge sharing.

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